• Support project coordination and day-to-day operational tasks • Update and modify design plans using AutoCAD • Assist with project documentation, proposals, and technical reports • Review blueprints, grading plans, drainage layouts, and site drawings • Coordinate with internal teams and onsite crews • Help organize procurement and material-related documentation • Maintain accurate project records and updates • Support project timelines and follow-ups across multiple initiatives

• Plan and prioritize customer objectives and balance internal resource availability. • Manage customer stakeholder expectations on scope, priority, and timelines. • Maintain strong relationships with key customer stakeholders throughout the customer journey. • Implement existing processes and tools to deliver efficient and effective implementations. • Ensure customer initiatives are delivered on time and meet expectations. • Identify roadblocks or slowdowns and make them visible to the internal team. • Assess historical trends and identify opportunities for optimization in project delivery. • Apply project management best practices to keep initiatives on track and stakeholders informed. • Engage in professional and proactive communication with customers at all project milestones. • Help the Platform Product Manager test platform features and provide technical feedback to Engineering. • Coordinate testing phases with Ops: develop testing plans, get them data/tool access, document all feedback. • Facilitate feedback review sessions with me and Engineering for prioritization decisions. Track issues through resolution. • Coordinate between Engineering, Ops, and other teams on tactical execution. • Follow up on dependencies and blockers so I don’t have to chase them.

• Own the full project lifecycle for assigned software implementation engagements, from kick-off through go-live and hypercare • Develop and maintain detailed project plans, timelines, resource schedules, and status reports • Serve as the primary client point of contact, managing expectations, resolving escalations, and driving alignment • Coordinate cross-functional internal teams including Solutions Engineering, Product, and Support • Identify, document, and manage project risks, issues, and dependencies proactively • Facilitate client workshops, requirements sessions, and steering committee meetings • Track and report project health metrics; escalate to leadership when projects are at risk • Manage project scope and change control processes to protect delivery timelines and budgets • Contribute to the continuous improvement of PS delivery methodology and playbooks

• Govern a portfolio of related projects as a coordinated program, managing interdependencies and optimizing shared resources • Lead prioritization of new portfolio opportunities in alignment with organizational strategy • Maintain and communicate overall portfolio status and individual project updates to stakeholders at all levels • Resolve resource constraints, scope conflicts, and change requests within a shared governance structure • Develop and maintain program charters that reflect client business objectives and organizational goals • Lead the full project lifecycle—design, definition, build, and implementation—for technology solutions • Facilitate requirements gathering and process documentation, applying interviews, workshops, or document analysis as appropriate • Manage tasks, dependencies, timelines, budgets, and communications for concurrent short- and long-term projects • Assign work to contributing Project Managers and Business Analysts; coordinate and review work products for quality and consistency • Execute test plans and oversee quality assurance through to production implementation • Support defect triage, prioritization, and solution recommendations as needed • Serve as the primary liaison between internal teams and external clients on product capabilities, customization opportunities, and project status • Brief internal and external stakeholders on active projects and roadmap initiatives • Build and maintain relationships with key team members, external partners, and client representatives • Conduct recurring product training and technical marketing sessions for sales, leadership, and key stakeholders • Support client-facing demonstrations and sales team engagements as needed • Direct profitability analysis for each initiative to ensure pricing models are accurate and ROI targets are met • Evaluate change orders and enhancement requests for financial and strategic alignment during program delivery • Collaborate with stakeholders to prioritize and schedule operational tasks and development opportunities • Support system migration projects, including capability mapping and client value proposition development with the Business Development team • Leverage AI-powered PM tools (e.g., Jira) to streamline project tracking, reporting, and forecasting • Interpret AI-generated insights, dashboards, and predictive analytics to inform decisions and stakeholder reporting • Proactively evaluate emerging tools and technologies to continuously improve team efficiency and project delivery • Apply responsible AI practices, including appropriate data privacy considerations and critical evaluation of AI outputs