Wayvia (formerly PriceSpider)

• Own the strategic vision and roadmap for PROWL, balancing customer needs, market trends, and business objectives • Lead the ongoing product enhancements focused on improving the PROWL user experience • Develop deep user and market understanding through customer interviews, competitive analysis, and industry research • Define feature requirements and prioritize the product backlog based on strategic value and customer impact • Collaborate with engineering and design teams to deliver high-quality product increments • Monitor key product metrics and conduct data analysis to identify opportunities for improvement • Serve as the product expert for PROWL's MAP monitoring capabilities, becoming a trusted advisor for internal teams and customers • Partner with sales and marketing to develop compelling positioning and sales enablement materials • Identify new opportunities to enhance PROWL's capabilities around unauthorized seller detection, violation tracking, and workflow optimization • Stay current on ecommerce trends, pricing enforcement strategies, and competitive offerings in the brand protection space

• Plan and prioritize customer objectives and balance internal resource availability. • Manage customer stakeholder expectations on scope, priority, and timelines. • Maintain strong relationships with key customer stakeholders throughout the customer journey. • Implement existing processes and tools to deliver efficient and effective implementations. • Ensure customer initiatives are delivered on time and meet expectations. • Identify roadblocks or slowdowns and make them visible to the internal team. • Assess historical trends and identify opportunities for optimization in project delivery. • Apply project management best practices to keep initiatives on track and stakeholders informed. • Engage in professional and proactive communication with customers at all project milestones. • Help the Platform Product Manager test platform features and provide technical feedback to Engineering. • Coordinate testing phases with Ops: develop testing plans, get them data/tool access, document all feedback. • Facilitate feedback review sessions with me and Engineering for prioritization decisions. Track issues through resolution. • Coordinate between Engineering, Ops, and other teams on tactical execution. • Follow up on dependencies and blockers so I don’t have to chase them.

• Own the multi-quarter vision and roadmap for Shoppable Media, aligned to client outcomes, market intelligence, and company strategy. • Set goals, manage product scorecards, and communicate progress to internal and external stakeholders. • Define clear quarterly investment priorities, including what will and will not be built. • Use client demand, churn risk, QBR feedback, and market signals to drive prioritization. • Balance new development with iteration, protecting engineering focus and ensuring delivery to completion. • Coach and develop product managers across discovery, definition, and delivery. • Build strong roadmap communication and decision-making discipline across the team. • Lead a structured discovery process informed by client feedback, QBRs, competitive analysis, and GTM insights. • Identify market opportunities, client pain points, and signals tied to churn and expansion. • Partner cross-functionally to ensure product decisions balance business, customer, and technical needs. • Stay current on AI commerce trends and relevant partnership or integration opportunities. • Translate market and client needs into clear PRDs, briefs, and success metrics. • Partner with engineering and design to test concepts, prototypes, and POCs. • Work with GTM to shape product positioning, messaging, and launch readiness materials. • Partner with engineering to deliver new capabilities with clear requirements, tradeoffs, and acceptance criteria. • Support successful launches and drive adoption across the client base. • Manage the product lifecycle across launches, iterations, and sunset decisions. • Use post-launch adoption and business outcome data to inform improvements and accountability.

Company Overview: At Wayvia, we help the world’s top brands stay ahead—using AI, data, and innovation to shape the future of commerce. Whether you’re charting a new path or leveling up your journey, Wayvia is where your career can go further. We’d love to meet you. We help global brands connect with their shoppers in ways that are relevant, respectful, and real. And we do the same for each other—with trust, transparency, and the human connection that makes great work possible. At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next. We move fast, think boldly, and support one another in building something that matters—for our clients, for shoppers, and for each other. Job Brief: The Customer Support Specialist manages incoming customer support issues, ensuring timely resolution and exceptional service for Wayvia products and services. This role involves addressing technical queries, guiding customers on product functionality, and resolving issues independently or by escalating as needed. Essential Function & Responsibilities: - Respond to customer support issues and resolve them per SLAs. - Communicate professionally with customers according to PriceSpider standards. - Work cross-functionally to resolve issues promptly. - Escalate issues when necessary. - Manage inbound communication via telephone, email, support tickets, and customer portal. - Utilize knowledge of Wayvia products to resolve issues independently. - Guide customers on product benefits and enhancements. - Assist with reports and metrics. - Recommend best practices to customers. - Identify and communicate root cause issues professionally. - Convey support team needs and issues cross-functionally. - Recommend patterns of issues for the product roadmap. - Contribute to high-priority issues. - Adhere to customer support best practices and policies. Minimum Qualifications: - Associate's degree (Bachelor’s preferred). - Experience in a customer-facing role. - 0-2 years of experience. - Basic knowledge of customer support software (e.g., Zendesk, Freshdesk). - Strong communication, organizational, and time management skills. - Proven troubleshooting ability. Preferred Qualifications: - Experience working cross-functionally with technical teams. - Experience with Jira, SQL, and Microsoft Office. Benefits: Wayvia encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. Wayvia is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions: - Flexible work-from-home arrangements - 401K Match - Flexible vacation - Medical/Dental/Vision - 16 weeks of paid parental leave (US) - Technical stipend - Professional development programs - Wellness programs Location: This is a remote position open to candidates based in the United States. Compensation: The salary for this role is $21-23/hour. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law. Wayvia is an equal opportunity employer that is committed to inclusion and diversity.

• Lead the design, development, testing, deployment, maintenance, and improvement of advanced data engineering solutions and pipelines. • Prioritize, manage, and deliver multiple high-impact projects. • Establish data quality standards — automated tests, anomaly detection, and freshness SLAs • Write and maintain dbt models, tests, and documentation to ensure data quality and consistency • Identify infrastructure improvements to reduce cost, improve reliability, and eliminate single points of failure • Build and govern canonical dbt models in Snowflake using dimensional modeling principles, ensuring consistent metric definitions and entity relationships across Looker and the MCP server for both BI and AI consumers • Own dbt model governance — standardize modeling patterns, enforce testing and documentation requirements, and manage the project structure across domains • Define and maintain a consistent semantic layer — metric definitions, business logic, and entity relationships — ensuring alignment across BI tools, the MCP server, and AI consumers regardless of the tooling layer • Support Snowflake administration/Looker administration alongside other data platform team members

• Manage a portfolio of projects and implementations. • Plan and prioritize customer objectives and balance internal resource availability. • Manage customer stakeholder expectations on scope, priority, and timelines. • Maintain strong relationships with key customer stakeholders throughout the customer journey. • Implement existing processes and tools to deliver efficient and effective implementations. • Ensure customer initiatives are delivered on time and meet expectations. • Identify roadblocks or slowdowns and make them visible to the internal team. • Assess historical trends and identify opportunities for optimization in project delivery. • Apply project management best practices to keep initiatives on track and stakeholders informed. • Engage in professional and proactive communication with customers at all project milestones.

Company Overview: At Wayvia, we help the world’s top brands stay ahead—using AI, data, and innovation to shape the future of commerce. Whether you’re charting a new path or leveling up your journey, Wayvia is where your career can go further. We’d love to meet you. We help global brands connect with their shoppers in ways that are relevant, respectful, and real. And we do the same for each other—with trust, transparency, and the human connection that makes great work possible. At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next. We move fast, think boldly, and support one another in building something that matters—for our clients, for shoppers, and for each other. Job Brief: The Project Manager I is responsible for managing a portfolio of implementations for various PriceSpider products and clients. This role demands a customer-centric and business-minded approach to achieve project delivery expectations. The PM leverages excellent communication skills to keep stakeholders informed, uses organizational skills to deliver projects on time, and anticipates risks to make proactive decisions. The Project Manager I ensures a best-in-class customer experience that aligns with and exceeds customer objectives and expectations, playing a critical role in setting up customers for long-term success. Essential Function: - Manage a portfolio of projects and implementations. - Plan and prioritize customer objectives and balance internal resource availability. - Manage customer stakeholder expectations on scope, priority, and timelines. - Maintain strong relationships with key customer stakeholders throughout the customer journey. - Implement existing processes and tools to deliver efficient and effective implementations. - Ensure customer initiatives are delivered on time and meet expectations. - Identify roadblocks or slowdowns and make them visible to the internal team. - Assess historical trends and identify opportunities for optimization in project delivery. - Apply project management best practices to keep initiatives on track and stakeholders informed. - Engage in professional and proactive communication with customers at all project milestones. Minimum Qualifications: - Bachelor’s degree required. - 0-2 years of related professional experience. - Excellent verbal and written communication skills. - Excellent interpersonal and customer service skills. - Strong organizational skills and attention to detail. - Proven ability to meet deadlines with excellent time management skills. - Strong analytical and problem-solving skills. - Ability to prioritize tasks and delegate appropriately. - Proficiency in Microsoft Office Suite. - Knowledge or experience with Jira, Confluence, and project management tools. Benefits: Wayvia encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. Wayvia is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions: - Flexible work-from-home arrangements - 401K Match - Flexible vacation - Medical/Dental/Vision - 16 weeks of paid parental leave (US) - Technical stipend - Professional development programs - Wellness programs Compensation: The salary for this role is $70,000 - $90,000 Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law. Wayvia is an equal opportunity employer that is committed to inclusion and diversity. Location: This is a remote position open to candidates based in the United States. Wayvia is an equal opportunity employer that is committed to inclusion and diversity.

• Execute demand generation programs across channels with agency partners • Support ABM and targeted campaigns aligned to GTM priorities • Manage lead flow, handoff, and nurture programs • Launch and manage lifecycle programs supporting onboarding, adoption, retention, and expansion • Partner with Sales and Customer Success on lifecycle moments and use cases • Use marketing to drive engagement within the existing customer base • Own website backlog, prioritization, and performance outcomes • Partner with agencies on SEO strategy and execution • Lead CRO testing and optimization efforts • Track pipeline contribution, conversion rates, and lifecycle engagement • Report on campaign effectiveness and optimization learnings • Use data to prioritize experiments and improvements • Execute against priorities set by the SVP of Strategy • Use Product Marketing frameworks to guide demand motions • Partner with Brand to ensure narrative consistency

Company Overview: At Wayvia, we help the world’s top brands stay ahead—using AI, data, and innovation to shape the future of commerce. Whether you’re charting a new path or leveling up your journey, Wayvia is where your career can go further. We’d love to meet you. We help global brands connect with their shoppers in ways that are relevant, respectful, and real. And we do the same for each other—with trust, transparency, and the human connection that makes great work possible. At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next. We move fast, think boldly, and support one another in building something that matters—for our clients, for shoppers, and for each other. Job Brief: Wayvia is hiring a Demand Generation & Customer Lifecycle Manager to execute and optimize the programs that turn strategy into pipeline and customer value. This role owns demand execution, lifecycle marketing, and website/SEO performance, working in close partnership with agencies. This role is responsible for running the engine, improving efficiency, and reporting on results. Essential Function: Demand & Funnel Execution - Execute demand generation programs across channels with agency partners - Support ABM and targeted campaigns aligned to GTM priorities - Manage lead flow, handoff, and nurture programs Customer Lifecycle Marketing - Launch and manage lifecycle programs supporting onboarding, adoption, retention, and expansion - Partner with Sales and Customer Success on lifecycle moments and use cases - Use marketing to drive engagement within the existing customer base Website, SEO & CRO Ownership - Own website backlog, prioritization, and performance outcomes - Partner with agencies on SEO strategy and execution - Lead CRO testing and optimization efforts Performance & Reporting - Track pipeline contribution, conversion rates, and lifecycle engagement - Report on campaign effectiveness and optimization learnings - Use data to prioritize experiments and improvements Collaboration - Execute against priorities set by the SVP of Strategy - Use Product Marketing frameworks to guide demand motions - Partner with Brand to ensure narrative consistency Requirements: - 6–9 years experience in demand generation, growth, or lifecycle marketing - Experience owning pipeline stages, website performance, or lifecycle programs - Strong analytical mindset; comfortable being measured on outcomes - Experience working with agencies and holding them accountable - Comfortable operating in a complex B2B SaaS funnel Benefits: Wayvia encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. Wayvia is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions: - Flexible work-from-home arrangements - 401K Match - Flexible vacation - Medical/Dental/Vision - 16 weeks of paid parental leave (US) - Technical stipend - Professional development programs - Wellness programs Location: This is a remote position open to candidates based in the United States. Compensation: The salary for this role is $120,000 - 140,000. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law. Wayvia is an equal opportunity employer that is committed to inclusion and diversity.

Role Description This is a fractional position expected to work 20-25 hours per week. The RevOps Coordinator will own and evolve our contract operations infrastructure. As a key member of the Revenue Operations team, you’ll lead the execution, enablement, and continuous improvement of contract-related tools and processes that support Sales, LegalOps, Finance, and Customer Success. This role requires a systems-minded, detail-oriented individual who thrives on creating clarity from complexity. You’ll fully own the administration and optimization of our contract tools (including DocuSign and DocGen), lead onboarding and training for internal users, and serve as the go-to partner for process updates and troubleshooting. Essential Function & Responsibilities - Contract Process Ownership: - Own the end-to-end contracting workflow across customer contracts. - Ensure accuracy and completeness of contract data in Salesforce and DocuSign. - Monitor contract stages and ensure timely routing for approvals and signatures. - Maintain and evolve the contract approval process, partnering with LegalOps, Finance, and Sales. - Ensure compliance with internal policies, routing requirements, and audit needs. - Proactively identify and implement process enhancements to improve efficiency and clarity. - Tool Administration & Optimization: - Fully manage contract-related tools such as DocuSign, including template creation, updates, testing, and configuration. - Partner with GTM Systems and RevOps stakeholders on any new tool evaluations or implementations tied to the contract lifecycle. - Monitor tool performance and address bugs, escalations, or feature requests. - Enablement & Training: - Lead internal training and onboarding for contract-related systems and processes. - Create and maintain scalable, user-friendly SOPs, documentation, and enablement materials. - Host regular refresher trainings and office hours to support adoption and consistency. - Troubleshooting & Support: - Act as the go-to SME for contract-related issues across tools, workflows, and process questions. - Troubleshoot escalations and liaise with LegalOps, IT, and RevOps Systems as needed. - Provide timely support to internal stakeholders to keep deals and renewals moving. - Reporting & Quality Assurance: - Build and maintain dashboards and reports to monitor contract performance, pipeline readiness, and renewal health. - Own data quality initiatives for contract records across Salesforce, DocuSign, and other connected systems. - Conduct routine audits and lead remediation efforts when gaps are identified. Qualifications - Bachelor’s degree or equivalent relevant experience. - High attention to detail and ability to work independently and cross-functionally. - Excellent project management, training, and communication skills. - Strong knowledge of Salesforce, DocuSign, and contract-related workflows. - Proactive, collaborative, and customer-oriented mindset. Preferred Qualifications - Experience leading tool rollouts or change management initiatives. - Understanding of SaaS or subscription-based contracting and renewal cycles. - Experience working with contract and/or legal documents. Location We are hiring for this position in the United States. This is a remote position. Compensation The role is paid at $20-30 per hour and is a fractional position expected to work 20-25 hours per week. Please note that our compensation ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law. Company Description Wayvia is an equal opportunity employer that is committed to inclusion and diversity.