Jobsity

• Manage inbound calls for multiple U.S. clients • Navigate client CRM systems • Enter call data accurately and efficiently • Follow defined escalation paths for complex concerns

• Configure the grants management system • Collaborate with client-facing teams • Prepare configuration documentation • Participate in QA testing

• Act as a primary HR partner for assigned business units, advising leaders on people strategy, performance, and organizational design. • Coach managers on effective people practices including feedback, development conversations, performance management, and career conversations. • Partner with leadership to translate company priorities into team-level people plans and measurable outcomes. • Design, deliver, and iterate programs that drive employee engagement, inclusion, and wellbeing. • Support onboarding, development, and offboarding to ensure consistent, high-quality experiences across the employee lifecycle. • Manage HR processes for your portfolio including role changes, leaves, accommodations, and compensation inputs, ensuring accuracy and timeliness in HR systems. • Maintain up-to-date employee records, documentation, and process guides following company policies and applicable regulations. • Partner with Talent and People teams to drive performance review cycles, calibration, and development programs. • Champion inclusive practices and collaborate on initiatives that foster belonging across remote and distributed teams.

• Provide hands-on GIS support to field crews and office staff • Help troubleshoot ArcGIS-related issues • Use mapping and mobile data collection tools effectively • Work with ArcGIS Online/Portal, ArcGIS Pro, Survey123/XLSForm, Field Maps, and Quick Capture • Support field operations, data collection workflows, maps, dashboards, layers, feature services, and reporting needs • Maintain organized and reliable GIS data

• Act as a primary HR partner for assigned business units, advising leaders on people strategy, performance, and organizational design. • Coach managers on effective people practices including feedback, development conversations, performance management, and career conversations. • Partner with leadership to translate company priorities into team-level people plans and measurable outcomes. • Design, deliver, and iterate programs that drive employee engagement, inclusion, and wellbeing. • Support onboarding, development, and offboarding to ensure consistent, high-quality experiences across the employee lifecycle. • Collaborate with People Ops and cross-functional teams to gather feedback, analyze engagement data, and recommend improvements. • Manage HR processes for your portfolio including role changes, leaves, accommodations, and compensation inputs, ensuring accuracy and timeliness in HR systems. • Maintain up-to-date employee records, documentation, and process guides following company policies and applicable regulations. • Support audits, reporting, and ad-hoc people metrics to inform leadership decisions. • Partner with Talent and People teams to drive performance review cycles, calibration, and development programs. • Identify talent risks and gaps, support succession planning, and help coordinate internal mobility and development opportunities. • Support recruitment partners to ensure a smooth candidate experience and timely role fills for your business areas. • Champion inclusive practices and collaborate on initiatives that foster belonging across remote and distributed teams. • Collect and synthesize feedback from employees and leaders to propose and implement process improvements. • Contribute to People team projects, cross-functional working groups, and change management efforts.

• Build and manage B2B customer relationships • Support online B2B sales growth and customer acquisition • Generate new business opportunities and sales leads • Assist with customer onboarding processes • Coordinate with internal teams including sales, logistics, accounting, and marketing • Support customers with order, pricing, and invoice-related inquiries • Monitor inventory and sales activity to help ensure operational efficiency • Help maintain strong long-term customer relationships

• Handling L3 escalation for internal teams across Customer Experience and Operations as they utilize solutions built on Service Cloud, Amazon Connect & Service Cloud Voice, Assembled, Forethought, Messaging In-App and Web, and Maestro • Executing senior admin-level sprint tickets including configuration updates, new automation, and enhancements for CX and Ops platforms • Meeting with business analysts and tech leads to discuss priorities and tradeoffs • Creating and updating system and user documentation • Participating in standups, sprint estimation, and grooming ceremonies

• Build and manage B2B customer relationships • Support online B2B sales growth and customer acquisition • Generate new business opportunities and sales leads • Assist with customer onboarding processes • Coordinate with internal teams including sales, logistics, accounting, and marketing • Support customers with order, pricing, and invoice-related inquiries • Monitor inventory and sales activity to help ensure operational efficiency • Help maintain strong long-term customer relationships

• Support project coordination and day-to-day operational tasks • Update and modify design plans using AutoCAD • Assist with project documentation, proposals, and technical reports • Review blueprints, grading plans, drainage layouts, and site drawings • Coordinate with internal teams and onsite crews • Help organize procurement and material-related documentation • Maintain accurate project records and updates • Support project timelines and follow-ups across multiple initiatives

• Build and manage B2B customer relationships • Support online B2B sales growth and customer acquisition • Generate new business opportunities and sales leads • Assist with customer onboarding processes • Coordinate with internal teams including sales, logistics, accounting, and marketing • Support customers with order, pricing, and invoice-related inquiries • Monitor inventory and sales activity to help ensure operational efficiency • Help maintain strong long-term customer relationships