Flexi Software

• Partner with the CEO and CTO to develop and evolve Flexi's product strategy, ensuring roadmap priorities reflect both near-term customer needs and long-term enterprise value • Serve as the primary owner of roadmap recommendations and prioritization, partnering closely with the CEO and CTO to align product investments with company strategy • Conduct ongoing customer discovery to surface unmet needs, validate assumptions, and translate customer insight into product decisions • Continuously scan the market — competitors, adjacent tools, and category trends — and translate findings into clear roadmap implications • Get into the field: on-site customer observation, customer and prospect meetings, and riding along on sales calls to see real workflows firsthand • Partner with sales on active deals and run win/loss analysis to feed positioning, prioritization, and roadmap • Blend market signal with technical opportunity and constraints to form a defensible point of view on what to build and why • Serve as the primary customer-facing product voice, gathering feedback, communicating upcoming changes, and managing expectations through the development cycle • Write detailed technical specifications, functional requirements, and user stories that engineering can act on without translation • Partner hands-on with the delivery organization throughout the build — ensuring they have what they need, removing ambiguity, and verifying that what ships actually solves the customer’s problem • Lead product design decisions, working directly in design tools or with external design resources to produce high-quality UX outcomes • Manage the full product lifecycle, from discovery and spec through engineering delivery, QA, launch, and post-launch review • Collaborate with sales and customer success to support deals, onboardings, and escalations that have a product dimension • Build and maintain product documentation, release notes, and internal training materials • Leverage AI aggressively across discovery, analysis, specification, design, and product development workflows. Continuously evaluate emerging AI capabilities and identify opportunities to incorporate them into both Flexi's internal operations and customer-facing products.

• Own the full project lifecycle for assigned software implementation engagements, from kick-off through go-live and hypercare • Develop and maintain detailed project plans, timelines, resource schedules, and status reports • Serve as the primary client point of contact, managing expectations, resolving escalations, and driving alignment • Coordinate cross-functional internal teams including Solutions Engineering, Product, and Support • Identify, document, and manage project risks, issues, and dependencies proactively • Facilitate client workshops, requirements sessions, and steering committee meetings • Track and report project health metrics; escalate to leadership when projects are at risk • Manage project scope and change control processes to protect delivery timelines and budgets • Contribute to the continuous improvement of PS delivery methodology and playbooks

• Serve as right-hand to CEO, managing execution of the CEO’s top priorities, ensuring alignment, progress, and accountability • Act as a thought partner and sounding board to the CEO and broader executive leadership team • Drive key cross-functional initiatives across all departments: sales, marketing, engineering, product, business operations, finance, professional services, and support • Identify and drive the adoption of AI tools and workflows to improve operational efficiency, accelerate execution, and help scale the business • Identify gaps in existing systems or processes, and create and implement solutions to fill those gaps • Support planning cycles (monthly, quarterly, annual), including goal setting, business reviews, and strategy development • Prepare briefing materials, presentations, and follow-ups for internal and external meetings • Develop internal dashboards, operating rhythms, and reporting tools to support decision-making, including the Flexi Scorecard – a snapshot of the most important metrics by which we hold ourselves accountable • Step into gaps across the organization and thrive in high-need areas, delivering value wherever plugged in