Role Description TTEC Digital is seeking a Principal Client Advisory to join our Managed Services practice. This is a remote, telecommute role based in Manila. In this role, you will serve as the operational and technical lead for a portfolio of managed services clients, driving service delivery and ensuring excellence across the full client lifecycle. You will act as a trusted advisor, overseeing client platform operations, leading client relationships, and managing day-to-day delivery while maintaining high levels of client satisfaction. You will play a key role in incident management, platform upgrades, contract renewals, and continuous improvement initiatives, partnering closely with cross-functional teams to resolve issues, mitigate risks, and identify opportunities to grow and optimize services. You will also be responsible for creating and delivering weekly and monthly service reviews for clients, providing service metrics, and collaborating with internal teams to support quarterly client reviews. In addition, you will help ensure compliance with client standards, including ITIL processes, security, and operational policies, while serving as a central point of coordination for internal and external communications. Additionally, you will support the transition from project delivery to ongoing support (Day 2) and contribute to the commercial success of each engagement by assisting with billing inputs, documentation, gathering requirements, and helping define level of effort for new initiatives. Qualifications - 6 to 8+ years of experience in Technical Operations Management, preferably in contact center cloud or on-prem environments - Experience supporting CCaaS platforms such as Genesys, Five9, Cisco, NICE CXone, AWS Connect, or similar technologies - Strong background in client relationship management and consulting - Proven ability to manage incident response, change management, and service delivery processes - Solid understanding of ITIL frameworks and operational best practices - Experience supporting commercial aspects of managed services, including SOWs, invoicing, and renewals - Demonstrated ability to mentor others and manage technical support teams - Strong communication, problem-solving, and stakeholder management skills - Ability to work effectively in a remote, global, and cross-functional environment Requirements - Oversee the management, trending, and analysis of support and change service requests - Perform ongoing platform health monitoring and system checks to ensure stability, performance, and capacity - Prioritize and coordinate work for technical resources to ensure timely completion of service requests and changes - Drive Change Management cycles and ensure visibility across stakeholders - Analyze platform performance metrics and implement action plans to address risks or issues - Coordinate incident and service request resolution from initiation through root cause analysis across Service Desk, Level II/III, and engineering teams - Serve as an escalation point for high-priority incidents (P1/P2), ensuring timely communication and resolution - Drive root cause analysis (RCA) follow-through, ensuring corrective and preventive actions are implemented - Maintain strong working knowledge of supported platforms and apply expertise to client environments - Ensure adherence to client policies and ITIL processes, including Incident, Problem, Change, Release, Security, and Asset Management - Build and maintain strong, trusted relationships with client stakeholders - Act as a strategic advisor and primary operational contact for assigned clients - Lead regular operational status reviews and business review meetings - Create and deliver weekly and monthly service reviews to clients, and provide service metrics input and collaborate with internal teams to support quarterly business reviews - Coordinate communications across Account Management, delivery teams, and third-party vendors - Proactively assess client satisfaction and identify opportunities for improvement - Conduct structured client feedback sessions and drive action planning based on outcomes - Capture and share lessons learned and best practices across internal teams - Mentor internal resources to ensure high standards of delivery and customer experience - Participate in and support contract renewal activities, including scope validation and service alignment - Partner with Business Development teams to identify account expansion and optimization opportunities - Assist in the development of Statements of Work (SOWs), Change Requests, RFP responses, and other contract documentation - Track project run rates, resource utilization, and support accurate invoicing processes - Provide inputs to billing and financial reporting, including effort tracking and utilization data - Support pre-implementation planning, including requirements gathering, level of effort (LOE), and resource planning - Deliver regular account status updates and key client insights to internal stakeholders - Lead and support the transition of clients from project implementation to Day 2 support operations - Ensure all required support documentation is developed, maintained, and accessible - Set clear expectations with clients regarding support scope, responsibilities, and service delivery - Drive continuous improvement in delivery processes, tools, and client experience - Manage client expectations across ongoing support and project-related activities Benefits - Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries - Proud equal opportunity employer - Commitment to expanding a diverse and inclusive workforce

Role Description We’re looking for a Senior Account Executive to join our team in the UK (remote) and help accelerate the growth of our mid‑market supply chain portfolio. You’ll take ownership of expanding our customer base for Logility, a leading AI‑driven platform that enables organizations to build smarter, more sustainable supply chains. Beyond new business development, you’ll play a key role in cross‑selling complementary solutions within the same vertical. You’ll collaborate closely with cross‑functional teams and lead the full sales cycle—from strategy and planning to execution and quota achievement. Your reach will extend across multiple European markets, giving you the opportunity to shape our regional presence. - Self-prospect key targeted accounts to schedule discovery and demo calls. - Collaborate with Pre-Sales Engineers and conduct discovery with all new prospects to understand needs and ensure you have proper info to conduct demonstrations and guide sales conversations. - Run web-based demos and diagnostic meetings highlighting solutions that map to potential client needs. - Quarterback deals with key internal resources to successfully win large pieces of business. - Game plan and execute an account strategy to achieve and consistently exceed quarterly sales goals. - Proactively manage qualified pipeline of outbound and inbound leads. - Proactively utilize Salesforce to manage, organize, and report your pipeline. - Attend trade events to build brand awareness and generate sales qualified opportunities. Qualifications - 5+ years of experience as a true new-logo hunter in software sales. - Bachelor's degree or equivalent professional experience. - 3+ years of closing experience in a software environment, ideally within the logistics or supply chain space. - Ability to independently manage the full sales cycle from lead generation through close, including delivering both virtual and on-site demos. - Consistent performance against quarterly quotas with a disciplined operating rhythm. - Excellent communication and relationship-building skills that support consultative selling. - Proficiency in Salesforce to accurately track activity and forecast pipeline. - Confidence presenting to C-suite and VP-level audiences in person. - A proven track record of consistent success at other SaaS companies. Benefits - Competitive pay and robust benefit plans. - Opportunity to grow your career in a fast-paced, flexible, and casual environment. - Outstanding opportunities for development and impact. Company Description At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivalled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Our ERP and supply chain solutions help manufacturers, distributors, and other organisations address their unique challenges. Over 10,000 organisations in more than 80 countries rely on Aptean to streamline their everyday operations. “At Aptean, our global and diverse employee base is our greatest asset.” – TVN Reddy Aptean is committed to fostering a culture of diversity, equity, and inclusion where every employee can succeed and feel a sense of belonging.

• Proactively manage a high-volume pipeline of qualified leads and prospects • Deliver high-impact visual presentations and product demonstrations via Google Meet • Educate clients on the value of professional accounting and tax services • Strategically manage client relationships and provide exceptional follow-up • Master our CRM system and other sales tools • Other duties as assigned

• Identifying and prospecting new business opportunities within your assigned territory and accounts, focusing on enterprise-level customers and partners. • Understanding your market and your territory to be able to identify your customers/prospects needs, pain points, and industry trends. Using this knowledge to identify prospects within your territory. • Identifying potential partners, who will incorporate our products into their offerings. Nurture, maintain and grow those relationships over years, helping these partners to grow their businesses using our solutions. • Developing and maintaining strong relationships with key stakeholders in prospects, Customers and Partners, including C-level executives, IT directors, and procurement managers. • Leading the entire sales cycle from prospecting and qualifying leads to negotiating and closing deals. • Delivering persuasive sales presentations and product demonstrations to showcase the value and benefits of Cincom’s software solutions. • Deliver continued growth of revenue within your assigned territory. • Stay updated with industry trends, competitive landscape, and new technologies to provide valuable insights to customers and internal stakeholders.