Integris

• The Senior Solutions Architect provides advanced technical leadership and strategic solution design across the Professional Services organization. • Responsible for defining and governing architectural standards, leading enterprise-scale solution initiatives, and serving as a top-tier advisor to clients and internal teams. • Engage in complex, multi-technology solution design, provides executive-level consultation, and mentors other architects and engineers. • Lead design of complex, multi-site, multi-domain, or compliance-driven architectures across cloud, security, networking, and infrastructure. • Drive roadmap discussions and contribute to the development of new services and technical offerings. • Serve as a trusted advisor to executive stakeholders on technology direction, risk, and strategy. • Provide architectural oversight during large, enterprise-scale projects and multi-phase transformations. • Collaborate with sales to conduct assessments and provide recommendations for project scope and labor estimates. • Develop comprehensive professional services pricing, statements of work, proposals, and task lists. • Review and improve technical delivery standards, project documentation, and process automation.

• Develop and maintain a robust pipeline of qualified opportunities through outbound prospecting, referral generation, networking, and lead follow-up. • Conduct discovery calls and meetings to understand business challenges, technical requirements, and stakeholder priorities. • Qualify prospects based on budget, authority, need, and timing or similar frameworks. • Develop and present proposals, including ROI models and solution overviews, that align with customer objectives and Integris service offerings. • Partner with CX and internal teams to scope and price tailored technology solutions. • Own the sales process from initial contact through close, with consistent follow-up and clear next steps throughout the cycle. • Accurately track all prospecting, opportunity, and sales activity in ConnectWise or other CRM platforms. • Meet or exceed monthly and annual sales quotas and KPIs related to pipeline growth, conversion rates, and client acquisition. • Participate in team meetings, training sessions, and sales reviews to continuously improve sales effectiveness and stay current on product knowledge. • Maintain professional expertise by studying industry trends, customer needs, and competitive positioning.

• Develop and maintain a robust pipeline of qualified opportunities through outbound prospecting, referral generation, networking, and lead follow-up. • Conduct discovery calls and meetings to understand business challenges, technical requirements, and stakeholder priorities. • Qualify prospects based on budget, authority, need, and timing or similar frameworks. • Develop and present proposals, including ROI models and solution overviews, that align with customer objectives and Integris service offerings. • Partner with CX and internal teams to scope and price tailored technology solutions. • Own the sales process from initial contact through close, with consistent follow-up and clear next steps throughout the cycle. • Accurately track all prospecting, opportunity, and sales activity in ConnectWise or other CRM platforms. • Meet or exceed monthly and annual sales quotas and KPIs related to pipeline growth, conversion rates, and client acquisition. • Participate in team meetings, training sessions, and sales reviews to continuously improve sales effectiveness and stay current on product knowledge. • Maintain professional expertise by studying industry trends, customer needs, and competitive positioning.

• Develop and maintain a robust pipeline of qualified opportunities through outbound prospecting, referral generation, networking, and lead follow-up. • Conduct discovery calls and meetings to understand business challenges, technical requirements, and stakeholder priorities. • Qualify prospects based on budget, authority, need, and timing or similar frameworks. • Develop and present proposals, including ROI models and solution overviews, that align with customer objectives and Integris service offerings. • Partner with CX and internal teams to scope and price tailored technology solutions. • Own the sales process from initial contact through close, with consistent follow-up and clear next steps throughout the cycle. • Accurately track all prospecting, opportunity, and sales activity in ConnectWise or other CRM platforms. • Meet or exceed monthly and annual sales quotas and KPIs related to pipeline growth, conversion rates, and client acquisition. • Participate in team meetings, training sessions, and sales reviews to continuously improve sales effectiveness and stay current on product knowledge. • Maintain professional expertise by studying industry trends, customer needs, and competitive positioning.

• Develop and maintain a robust pipeline of qualified opportunities through outbound prospecting, referral generation, networking, and lead follow-up. • Conduct discovery calls and meetings to understand business challenges, technical requirements, and stakeholder priorities. • Qualify prospects based on budget, authority, need, and timing or similar frameworks. • Develop and present proposals, including ROI models and solution overviews, that align with customer objectives and Integris service offerings. • Partner with CX and internal teams to scope and price tailored technology solutions. • Own the sales process from initial contact through close, with consistent follow-up and clear next steps throughout the cycle. • Accurately track all prospecting, opportunity, and sales activity in ConnectWise or other CRM platforms. • Meet or exceed monthly and annual sales quotas and KPIs related to pipeline growth, conversion rates, and client acquisition. • Participate in team meetings, training sessions, and sales reviews to continuously improve sales effectiveness and stay current on product knowledge. • Maintain professional expertise by studying industry trends, customer needs, and competitive positioning.

Role Description The Systems Administrator (SA) is responsible for providing advanced support for desktop, server, and network infrastructure. The SA is also responsible for established configuration, and maintenance of a variety of systems, environments, clients, and end-users. The SA serves as the first escalation point for Support Technicians to resolve complex issues and may execute their responsibilities from the service desk or the field. Job Responsibilities - Initial contact for inbound phone and chat support requests. - Provide support and maintenance of servers, network devices, and associated hardware and software systems for clients. - Acts as the first line of escalation for Support Technicians. - Provide onsite support for Managed Services clients. - Acts as a secondary Client Relationship Manager; evaluate system performance and recommend improvements to enhance efficiency. - Provide intermediate technical support and guidance to end-users and assist in resolving technical issues. - Document system configurations, procedures, and troubleshooting steps. Qualifications - Associate degree in computer science or similar field -OR- 2 years of IT experience preferred. - Network+ Certification or Azure Administrator Associate AZ-104 or equivalent on-the-job experience. - Strong infrastructure and troubleshooting skills. - Valid driver’s license. Benefits - Medical, Dental, and Vision Insurance. - 401K Retirement Plan. - Minimum 4 Weeks of Paid Time Off (PTO). - Birthday PTO. - Paid Holidays. - Paid Time Off for Volunteering. - Short-Term and Long-Term Disability Insurance. - Life Insurance. - Supplemental Insurance. - Employee Assistance Program.

• Initial contact for inbound phone and chat support request. • Provide support and maintenance of servers, network devices, and associated hardware and software systems for clients. • Acts as the first line of escalation for Support Technicians. • Provide onsite support for Managed Services clients. • Acts as a secondary Client Relationship Manager; evaluate system performance and recommend improvements to enhance efficiency. • Provide intermediate technical support and guidance to end-users and assist in resolving technical issues. • Document system configurations, procedures, and troubleshooting steps.

• Design frameworks, methodologies, and templates for professional services consultative offerings. • Develop best practices and enablement materials for internal teams to deliver consistent, high-value process consulting services. • Partner with sales and pre-sales teams to support scoping and solutioning. • Lead cross-functional workshops to assess and optimize business processes across departments, focusing on scalability, efficiency, and post-merger integration. • Document and maintain process maps, workflows, and governance structures for core business functions. • Identify automation and technology enablement opportunities to improve process efficiency. • Serve as a subject matter expert for architecturally complex customer-facing initiatives. • Contribute to solution design, risk assessment, and process alignment for large-scale or transformational projects. • Provide quality assurance on process deliverables to ensure alignment with client objectives and internal standards.

• Act as an escalation point for technical issues • Collaborate with co-workers and senior technical resources to resolve any problems/situations that may arise • Document technical aspects of new and existing offerings for use by Engineers and Administrators • Use approved policy and process guidance to provide standardized deployments • Perform or direct maintenance as required • Recommend changes to infrastructure policy and guidance • Provide technical communications and documentation related to configuration and changes

• Develop and maintain a robust pipeline of qualified opportunities through outbound prospecting, referral generation, networking, and lead follow-up. • Conduct discovery calls and meetings to understand business challenges, technical requirements, and stakeholder priorities. • Qualify prospects based on budget, authority, need, and timing or similar frameworks. • Develop and present proposals, including ROI models and solution overviews, that align with customer objectives and Integris service offerings. • Partner with CX and internal teams to scope and price tailored technology solutions. • Own the sales process from initial contact through close, with consistent follow-up and clear next steps throughout the cycle. • Accurately track all prospecting, opportunity, and sales activity in ConnectWise or other CRM platforms. • Meet or exceed monthly and annual sales quotas and KPIs related to pipeline growth, conversion rates, and client acquisition. • Participate in team meetings, training sessions, and sales reviews to continuously improve sales effectiveness and stay current on product knowledge. • Maintain professional expertise by studying industry trends, customer needs, and competitive positioning.