TTEC Digital

• Architect Multi-Agent Systems: Design and implement structured multi-agent architectures (Sequential Pipelines, Parallel Fan-out/Gather, and Loop-based self-correction) using Google ADK. • Develop Core Agentic Logic: Build deterministic graph workflows that effectively weave adaptive AI reasoning with explicit execution paths to ensure predictable outcomes. • Tool & Skill Integration: Create, map, and integrate custom Agent Skills and third-party tools (including Google Maps MCP, Search tools, and custom enterprise APIs). • Evaluation & Debugging: Use ADK evaluation tools to test execution trajectories, manage loop limits, avoid key collisions, and drastically mitigate production hallucinations. • Scale and Deploy: Deploy optimized agents to Agent Engine (via Cloud Run / Google Cloud Platform) and maintain high availability, security, and low latency. • Collaborate across Ecosystems: Work alongside product managers and core AI researchers to optimize the implementation of Gemini models ($Gemini\ 2.5\ Flash$, Pro, etc.) within agentic frameworks.

• Effectively and successfully manage multiple large and medium sized projects with services component of varying sizes. • Manage the revenue, budget and margin for the programs • Establish and nurture productive and satisfactory relationships with customers, providing customer-focused and responsive support to their business needs • Create and manage a formal project plan, including Project Timeline; Communication Plan; Work Plan / Task List; Training Plan; Test Plan; Resource Allocation Schedule; Project Change Management Plan and Risk Management Plan • Manage the execution of all components of approved project plan, including coordination and management of all project deliverables and timeline; regular communication of project progress, including scope, schedule and cost; budget control and project cost reporting; test and training plans; documentation and approval of any changes to scope; timeline or cost via the project change management process; documentation and approval of completion of key project milestones and project acceptance; ongoing risk assessment and vendor coordination • Maintain internal system and process updates, including but not limited to: - Project status updates to current project tracking systems. - Update appropriate TTEC project collaboration tools regularly with project assets and documentation, both for project team collaboration and long-term asset management - Update project resource booking plans on a weekly basis, or as changes are known, and update new project scheduling and booking plans with urgency. - Finance updates for end of month billing & project percent completion for revenue recognition, including collection assistance were needed - Accurate and timely submission of project time worked weekly. - Accurate and timely submission of expense reports - Weekly and timely approval of project timesheets and expense reports.

• Serve as part of a shared success team managing a portfolio of low-touch/tech-touch clients through automated and proactive engagement. • Ensure proactive, consistent communication using scalable outreach (email campaigns, webinars, automated check-ins). • Monitor client health metrics and take preemptive action to improve retention and adoption. • Own the resolution of client-reported satisfaction issues from identification to closure. • Partner with internal teams to coordinate escalations, ensure SLAs are met, and communicate updates clearly to clients. • Identifying and working expansion opportunities (AI, consulting, analytics, new modules, increased usage tiers, etc). • Tracking client usage metrics, health scores, renewal probability, and feature adoption with dashboards. • Triggering automated outreach based on usage thresholds (e.g., if usage drops or spikes). • Guiding customers toward high-value features to increase stickiness. • Hosting regional or multilingual webinars for product updates, best practices, and “how-to” training. • Creating or curating knowledge base content for FAQs and troubleshooting. • Use CRM, PowerBI, analytics, and automation tools to manage client portfolios at scale. • Maintain accurate client records, health scores, and engagement histories. • Contribute to process improvements for low-touch/tech-touch client success programs.

• Lead the strategic growth and evolution of TTEC Digital's Azure practice. • Develop and execute the Azure go-to-market strategy in partnership with sales, delivery, alliances, and executive leadership. • Build, mentor, and scale a high-performing team of Solution Architects and technical leaders. • Drive revenue growth, pipeline development, bookings attainment, and market expansion. • Create repeatable sales motions, offerings, and industry-specific solutions that accelerate growth. • Develop and strengthen executive relationships across Microsoft. • Partner closely with Microsoft field teams, partner organizations, solution specialists, and alliance leaders to generate opportunities and drive joint success. • Position TTEC Digital as a strategic Microsoft Azure, Data, and AI partner. • Collaborate with Microsoft on co-sell motions, funding opportunities, and strategic client pursuits. • Guide clients through enterprise data modernization initiatives that prepare organizations for AI adoption. • Help clients transform disparate and legacy environments into modern, cloud-based data estates. • Serve as a trusted advisor to C-suite and senior executive stakeholders. • Lead executive-level discussions regarding Azure transformation, data strategy, and AI enablement. • Shape solution strategy for complex client opportunities and oversee architecture direction across major engagements. • Partner with delivery leadership to ensure successful execution and client outcomes. • Support strategic pursuits, proposal development, and client presentations. • Partner with sales leadership to build and advance Azure opportunities. • Leverage existing client relationships to drive land-and-expand growth strategies. • Help identify opportunities across TTEC's established customer base and Microsoft ecosystem. • Contribute to pipeline generation, deal strategy, and executive relationship management.

• Join TTEC Digital as a Sr. QA/SDET Engineer • Innovate AI CX tools like automated QA and conversational analytics • Ship products into thousands of live enterprise deployments • Move the trajectory of the company and stock value

• Join TTEC Digital's innovation group • Build the next generation of AI CX tools • Work on automated QA, conversational analytics, knowledge assist, and agentic automation • Contribute to products for the world’s biggest brands • Participate in thousands of live enterprise deployments

• Developing and enhancing conversational chat bot solutions in relation to Cognigy and NICE Proactive AI Agent for client implementation projects. • Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript. • Code and test projects. • Deliver high-quality software on time. • Attend meetings and training as required. • Perform system analysis and project management duties for the successful completion of a project. • Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences. • Exercises wide latitude in determining objectives and approaches to engagements. • Mitigating and resolving code errors for development and future concepts.

• Developing and enhancing conversational chat bot solutions in relation to Cognigy and NICE Proactive AI Agent for client implementation projects. • Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript. • Code and test projects. • Deliver high-quality software on time. • Attend meetings and training as required. • Perform system analysis and project management duties for the successful completion of a project. • Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences. • Exercises wide latitude in determining objectives and approaches to engagements. • Mitigating and resolving code errors for development and future concepts.

• Daily meetings with the internal team • Weekly meetings with clients and TTEC Digital client account managers • Requirements analysis and design conversations for new enhancements • Working on issues in Jira - building systems, creating CloudFormation/Serverless templates • Learning best practices in NodeJS, JavaScript/TypeScript, and Python communities • Working with mentor/team lead to enhance knowledge of AWS Services • Learning new methods and sharing knowledge with team members • Be ready to learn quickly!

• As this group's Principal Software Engineer, you will be the "right-hand" of the engineering leader and part of the org's leadership team. • You will be the organization's problem solver. Not an architecture title you hide behind — a coder who jumps into whichever squad is stuck, ships the hard thing, and moves on. • You will jointly own the Platform Architect responsibilities for C1 Platform Foundation. This is a fast-moving train in a startup environment: the tech we build on changes monthly, the plan changes with it, and you thrive on that. • Show-me mentality — your influence comes from the code you ship, demoed on Fridays like everyone else. • The hardest problems in any squad · platform architecture decisions (event bus, plugin lifecycle, multi-tenancy, RBAC, schema registry) jointly with the engineering leader • Pattern-setting reference implementations • Training up the engineers around you — you raise the whole team's level · unblocking, by writing code, not memos.