• Provides expert-level technical support for Flow’s water-cutting and surface preparation systems • Delivers on-site and remote technical support for the operation, diagnosis, and repair of Flow systems • Assists customers in troubleshooting, part identification, and resolution of technical issues via phone, email, or site visits • Accurately completes all required administrative documentation and service reports in a timely manner • Adheres to Flow’s Return Material Authorization (RMA) policy and documents all customer-reported system issues • Travel to customer sites for extended durations as needed • Participates in on-call rotations as assigned

• Deliver on-site and remote technical support for the operation, diagnosis, and repair of Flow systems • Assist customers in troubleshooting, part identification, and resolution of technical issues via phone, email, or site visits • Accurately complete all required administrative documentation and service reports in a timely manner • Adhere to Flow’s Return Material Authorization (RMA) policy and document all customer-reported system issues • Support documentation efforts, including maintaining current product manuals, specifications, and technical references • Assist the customer service team in identifying parts and providing technical input • Serve as a professional liaison between Flow and its customers/distributors, ensuring a positive and productive relationship • Travel to customer sites, sometimes on short notice and outside of normal business hours, including weekends and holidays, for extended durations as needed • Participate in on-call rotations as assigned, providing after-hours technical support when required • Perform routine and preventive maintenance on customer equipment and assist in establishing maintenance schedules • Perform additional duties and responsibilities as assigned by management

• Provide technical support to the Material Handling and Food & Beverage Strategic Teams • Expediting the sales cycle for support intensive products • Developing strong relationships with both sellers and target customers • Act as the Project Manager for complicated system solutions • Lead the effort to promote best practices for complex solutions • Develop reference materials, white papers, and support videos • Provide pre-sale and post-sale technical support • Attend sales calls, provide selling materials, and presentations • Define, coordinate, and prioritize customer feedback for engineering requirements • Promote and train on new products

• Provide preventative maintenance and repair services on Arjo’s medical equipment • Apply a detailed understanding of electromechanical systems • Focus on high-quality equipment service and building customer relationships • Technical diagnosis and repair cost estimates on customer-owned medical equipment • Assist the Sales team in marketing company equipment • Grow Service Contracts revenue through service contracts and renewals • Align with health and safety codes and procedures