Shape Technologies Group

• Provide expert-level technical support for Flow International Corporation’s water-cutting and surface preparation systems • Deliver on-site and remote technical support for the operation, diagnosis, and repair of Flow systems • Assist customers in troubleshooting, part identification, and resolution of technical issues via phone, email, or site visits • Accurately complete all required administrative documentation and service reports in a timely manner • Adhere to Flow’s Return Material Authorization (RMA) policy and document all customer-reported system issues • Support documentation efforts, including maintaining current product manuals, specifications, and technical references • Serve as a professional liaison between Flow and its customers/distributors, ensuring a positive and productive relationship • Travel to customer sites, sometimes on short notice and outside of normal business hours, to provide high-quality service and technical guidance.

• Provides expert-level technical support for Flow’s water-cutting and surface preparation systems • Delivers on-site and remote technical support for the operation, diagnosis, and repair of Flow systems • Assists customers in troubleshooting, part identification, and resolution of technical issues via phone, email, or site visits • Accurately completes all required administrative documentation and service reports in a timely manner • Adheres to Flow’s Return Material Authorization (RMA) policy and documents all customer-reported system issues • Travel to customer sites for extended durations as needed • Participates in on-call rotations as assigned

• Plan and supervise customers in the execution of field installations of company products. • Provide technical support and training to customers on the installation, operation, troubleshooting, part identification, and repair of Flow equipment at both the customer’s location and via E-mail, telephone correspondence, fax, etc. • Produce accurate & detailed technical reports. • Assist in maintaining relevant technical documentation. • Work overtime as necessary, sometimes including weekends as per company policy. • Provide assistance to customer service by determining parts required by a customer. • Establish and maintain a positive relationship with our distributors and customers while serving as a liaison between the customer and Flow. • Visit customer locations regularly to audit performance of products and evaluate customer maintenance practices. • Consult with engineering and other departments about design problems/trend failures; may recommend changes and improvements in products. • Suggest and make part list of consumable & spares to customer to upkeep company products & generate Aftermarket business.

• Provide expert-level technical support for Flow International Corporation’s water-cutting and surface preparation systems • Deliver on-site and remote technical support for the operation, diagnosis, and repair of Flow systems • Assist customers in troubleshooting, part identification, and resolution of technical issues via phone, email, or site visits • Travel to customer sites, sometimes on short notice and outside of normal business hours • Perform routine and preventive maintenance on customer equipment

• Support Flow in the Rollout of Laser Systems: Conduct live demonstrations, evaluations, and customer presentations showcasing laser system capabilities and applications • Provide product and application expertise to support smooth integration of laser systems into customer operations • Assist customers in developing and optimizing laser parameters, processes, and system configurations for various materials and applications • Collaborate with engineering, service, and applications teams to refine laser performance, process efficiency, and customer outcomes • Provide advanced technical and application support to the sales team and customers, including troubleshooting and solution development • Act as a national laser expert supporting RBMs and RSRs during complex or high-value sales opportunities • Maintain strong relationships with vendors and partners providing complementary laser-related equipment, automation, or accessories • Generate New Leads and Close Sale Opportunities: Identify prospective laser customers nationwide using external databases, market intelligence tools, and industry insights • Analyze market data and application trends to target high-potential industries and laser applications • Qualify laser sales opportunities based on budget, timing, technical fit, and decision-making readiness; categorize leads as A, B, or C • Work jointly with RBMs and RSRs to advance, manage, and close qualified laser opportunities • Participate directly in front-line selling activities, including negotiations and order closing • Maintain accurate documentation of all leads, opportunities, and activities in the CRM system • Support marketing initiatives and national campaigns to convert generated leads into closed laser system sales

• The Regional Press Brake Sales Manager is responsible for driving press brake sales throughout the Upper Midwest region (ND, SD, NE, MN, IA, WI) • Work closely with the Regional Business Manager (RBM) and Regional Sales Representatives (RSRs) to perform front-line sales, engage with customers, and close orders • Conduct live demonstrations of press brakes, highlighting performance and value to prospective clients • Develop new accounts and strengthen relationships with existing customers across the assigned states • Manage the full sales cycle from lead generation to order close • Collaborate with internal teams (engineering, service, and marketing) to support customer needs and ensure satisfaction • Monitor market conditions, competitor activity, and industry trends to identify growth opportunities

• Lead front-line sales efforts across the U.S. • Focus on generating new business and supporting Flow’s rollout of press brake products • Collaborate closely with Regional Business Managers (RBMs) and Regional Sales Representatives (RSRs) • Conduct live demonstrations and presentations showcasing press brake capabilities • Analyze industry data and trends to target high-potential markets and applications

• Lead direct sales efforts for Flow’s laser product line within the Upper Midwest territory (ND, SD, NE, MN, IA, WI) • Identify opportunities, conduct demonstrations, and closing orders • Work collaboratively with the Regional Business Manager and local sales team • Provide accurate sales forecasts and maintain account information in the CRM system • Act as the regional expert for Flow’s laser systems and assist in technical support

• Responsible for achieving sales targets, revenue and gross margin in the region. • Actively acquire, retain and grow business in the DACH region. • Manage and implement the local sales network, including agents and finders. • Manage existing customers and develop new business in target industries. • Provide competent advice to customers and sales partners on the technical features and applications of the technology. • Independently negotiate with customers within company guidelines. • Majority of working time spent visiting customers. • Conduct sales analyses and planning in cooperation with marketing. • Build and maintain a pipeline of leads.