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Ingeniero Service Now – Exp en Banca

EngineerEngineerFull TimeRemoteSeniorTeam 51-200Since 2022H1B No SponsorCompany SiteLinkedIn

Location

Bolivia

Posted

15 days ago

Salary

0

Seniority

Senior

2.5 yrs expSpanishITSMServiceNow

Job Description

Ingeniero Service Now – Exp en Banca

Keppri

• Brindar soporte técnico especializado y configuración sobre la plataforma ServiceNow • Atender y resolver incidentes, requerimientos y problemas escalados de Nivel II relacionados con ServiceNow • Construir y mantener integraciones REST y Webhooks entre herramientas de monitoreo y ServiceNow • Configurar reglas de eventos, alertas, transformaciones y automatización de incidentes • Implementar y mantener flujos en Flow Designer y Playbooks para orquestación de procesos • Configurar reglas de asignación, SLAs y priorización basada en impacto y urgencia • Asegurar el correcto relacionamiento entre eventos, alertas, incidentes y componentes CMDB/CSDM • Realizar pruebas técnicas, análisis de fallas y optimización de rendimiento de la plataforma • Construir dashboards y vistas operativas para seguimiento de eventos y salud de servicios • Monitorear integraciones, colas y procesos automáticos asegurando continuidad operativa • Documentar procedimientos técnicos, runbooks y guías de troubleshooting • Apoyar despliegues y actividades de paso a producción bajo esquemas de control de cambios • Participar en iniciativas de automatización y mejora continua dentro de la operación ServiceNow • Configurar escalamiento automático por severidad y administración de Email Inbound Actions • Trabajar articuladamente con equipos de infraestructura, operaciones, monitoreo y desarrollo

Job Requirements

  • Experiencia mínima de 2 a 3 años en soporte y configuración de plataformas ServiceNow
  • Conocimiento funcional y técnico en módulos ITSM, Incident Management, Major Incident Management y Event Management
  • Experiencia en integración mediante APIs REST, Webhooks y consumo de servicios
  • Manejo de Flow Designer, Business Rules, Transform Maps y automatizaciones básicas/intermedias
  • Conocimiento en CMDB y conceptos CSDM
  • Experiencia en gestión de incidentes, troubleshooting y soporte de segundo nivel
  • Conocimientos en ITIL y buenas prácticas de gestión de servicios TI
  • Capacidad analítica, orientación al detalle y resolución de problemas
  • Habilidades de comunicación y trabajo colaborativo

Benefits

  • Soporte técnico especializado sobre la plataforma ServiceNow
  • Oportunidades de desarrollo profesional
  • Trabajo remoto

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