Program Manager Location: Arizona United States Job Description: Keywords Studios is seeking a VIP Solutions Program Manager to lead the design and strategy of our high-value player engagement programs. In the gaming industry, VIPs represent a critical segment of both community and revenue; this role is dedicated to architecting the bespoke services that keep those players engaged, valued, and retained. You will be the primary architect for our VIP Account Management offerings, designing programs that go beyond traditional support to focus on Net Revenue Retention (NRR) and proactive engagement. You will act as the strategic lead during the sales process, instilling confidence in major publishers that we can manage their most valuable assets with the necessary gravitas and data-driven precision. Key Responsibilities - VIP Program Design: Architect end-to-end VIP engagement models, defining the "Player Journey" for high-value spenders-from tiered support access to proactive account management. - Proactive Growth Strategy: Design and configure proactive outreach campaigns within Helpshift to drive incremental revenue and re-engagement (e.g., lapsed spender recovery, webstore cart abandonment conversion, and special event invitations). - Revenue-Centric Reporting: Develop the frameworks for reporting on VIP program health, focusing on metrics like NRR, churn reduction among top-tier spenders, and campaign ROI. - High-Stakes Consultative Sales: Act as the Subject Matter Expert for all VIP service inquiries. You will lead discussions with client leadership to demonstrate how our bespoke human-service models directly impact their bottom line. - Operational Blueprinting: Work with Operations teams to define the specific profile, training, and "soft-skill" requirements for VIP Account Managers to ensure a premium service standard. - RFP Leadership (VIP Segment): Own the narrative for all VIP-related bids, articulating a sophisticated approach to player psychology and retention that sets Keywords apart. Qualifications - VIP & Retention Expertise: 8+ years in Player Support or Account Management, with at least 3+ years specifically focused on VIP, High-Net-Worth (HNW), or Loyalty program management within the gaming or luxury digital services space. - Revenue Mindset: Deep understanding of "Support as a Profit Center." You should be comfortable discussing LTV (Lifetime Value), NRR (Net Revenue Retention), and churn mitigation strategies. - Executive Gravitas: Exceptional presence and communication skills. You must be able to build immediate trust with client-side Product Managers and Commercial Directors who are protective of their top-tier revenue drivers. - Strategic Design: Proven ability to turn player data and client goals into a structured, scalable service program. - Gaming Industry DNA: A deep understanding of the "Whale" or VIP player psyche across different genres (e.g., Mobile 4X, Casino, AAA Live Service). What do we offer? Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees. Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. That would be it from us - now we are waiting for your move! #imaginemore Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees. Note to Recruitment Agencies Please be advised that Keywords Studios does not consider unsolicited resumes, or any form of contact initiated by unauthorized third parties, including recruitment or placement agencies, unless a pre-existing, valid agreement is in place. Any fees incurred by unauthorized third parties will not be compensated by Keywords Studios. Privacy Notice By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice. Keywords Studios is committed to fair and ethical hiring practices. We expect candidates to conduct themselves with honesty and to participate in all applications and interviews independently, presenting their own knowledge and experience. Candidates should refrain from using AI assistance or third-party tools or services that could influence, capture, or otherwise interfere with the authenticity of the assessment process. ____ Role Information: EN Studio: Keywords Studios Location: America Area of Work: Player Engagement Service: Engage Employment Type: Permanent Working Pattern: Full Time, Remote Location: Arizona United States

Title: Program Specialist Location: Boston United States Job Description: Pay Rate $70k - $80k Overview Atrium is seeking a highly motivated and experienced MSP Program Specialist to join our team. This fully remote role is critical to the success of our Managed Services Program and requires an individual who can manage vendor relationships, oversee requisition management, and provide proactive, white-glove service to Hiring Managers. The ideal candidate will be a staffing subject matter expert with a deep understanding of VMS platforms and the nuances of working within an intense, fast-paced environment. Additionally, this role demands a forward-thinking mindset, with a willingness to "sell" our services into new departments, although it is not a sales position. The successful candidate will be someone who thrives on improving processes and driving better outcomes. We are committed to delivering exceptional service and solutions that drive success for our client and their mission. Responsibilities - Oversee the performance and relationship management of staffing vendors, ensuring compliance with program guidelines and alignment with client expectations. - Manage the end-to-end requisition process, ensuring timely and accurate fulfillment of staffing needs. - Provide exceptional, white-glove service to Hiring Managers, anticipating needs, and delivering solutions with a high level of responsiveness. - Serve as a subject matter expert on staffing solutions, advising managers on best practices, market trends, and effective strategies for talent acquisition. - Identify opportunities to expand MSP services into new departments, effectively communicating the value proposition without a direct sales focus. - Continuously evaluate and improve program processes, implementing changes that enhance efficiency, compliance, and satisfaction among stakeholders. - Leverage in-depth knowledge of Vendor Management Systems to optimize program performance and drive better outcomes. Qualifications - Minimum of 3 years of experience within the Managed Service Provider industry on the client services side - Strong understanding of VMS platforms, staffing strategies, and workforce solutions - Exceptional interpersonal and communication skills, with the ability to build strong relationships with both internal and external stakeholders - Demonstrated ability to think critically and solve complex problems in a fast-paced environment - Comfortable with ambiguity and change, with a proactive approach to learning and adapting to new processes - High level of personal integrity and ethics, with a commitment to excellence and continuous improvements Physical Requirements - Ability to sit for extended periods of time Education Requirements - Bachelor's degree is required Benefits - Atrium Care package available, upon eligibility (PTO, Health Benefits, Health Savings Account, Flexible Spending Accounts, Pet Insurance, Paid Holidays, 401k, Commuter Benefit Program)

Title: Program Manager Location: Sterling United States Job Description: Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As ITAR Compliance Director, you will oversee Axon's International Traffic in Arms Regulation (ITAR) program. Particular focus will be with Axon's existing defense article programs with its Dedrone product line and future Federal R&D involving defense articles. Your role will help to implement an overarching program for Axon with longer term maintenance and oversight. What You'll Do Location: DC, Boston, or Scottsdale office Reports to: Director, Global Trade & Product Compliance - Managing Axon's ITAR compliance program including; - Product classification - ITAR license management and administration - Helping guide and enforce Axon ITAR compliance policy and procedure - Collaborating with relevant Axon stakeholders to advise on relevant regulatory requirements - R&D and Engineering on new product development - Marketing and Sales on ITAR licensing coordination and strategy impact - Legal and Executive leadership on risk, risk mitigation, and auditing - InfoSec on data controls and ITAR compliant adherence - Investigation and reporting of suspected of ITAR violations - Escalation into Axon Compliance leadership with regular communications to stakeholders on ITAR activities - Gap assessments, audits, and corrective future actions to redress and appropriately resource - Recordkeeping - maintenance of Axon's ITAR documentation, classifications, and licensing and repositories - Regular and standard engagement with Governmental bodies (BIS, DDTC, etc.) - Recurrent training and guidance for Axon internal stakeholders on ITAR and export trade regulations. - Continuing industry and regulatory monitoring for relevant updates and impactful changes to Axon's products and services. What You Bring - 5+ Years ITAR experience (EAR experience a plus) - Strong Written Communication Skills - Familiarity with relevant trade regulatory programs globally; - International Traffic Arms Regulations (ITAR/Dept of State) - Dual-Use (EU) - Global arms regulation space (e.g. UK Section 5, Germany BAFA, etc.) - TAA and other international technical assistance & research agreements - Multi-national supply chain experience; multiple origin and destination points coverage - Cloud-based data management and project coordination skillset - Strong Join Forces attitude with requisite Win Right integrity in all areas around Trade Compliance Work Location This role is based out of one of our hub locations and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success. Benefits that Benefit You - Competitive salary and 401k with employer match - Discretionary paid time off - Paid parental leave for all - Medical, Dental, Vision plans - Fitness Programs - Emotional & Mental Wellness support - Learning & Development programs - And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.

Title: Program Coordinator , YSM C&F Development Location: Church St, 157 Job Description: Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale! Overview Under limited supervision, the Program Coordinator will provide advanced analysis and expert support for the Deputy Director for Corporate and Foundation Relations in all aspects of prospect management including drafting written materials, maintaining detailed prospect database records, preparation and monitoring of project budgets, managing financial record keeping to coordinate with C&F stewardship efforts, and planning and staffing site visits involving some of Yale's valued corporate and foundation partners. Required Skills and Abilities 1. Exceptional communication skills and advanced writing ability; ability to communicate effectively with donors and senior administrators; ability to write and edit complex scientific material including proposals, letters, briefings and reports. Writing sample required at time of interview. 2. Project management skills. Ability to prioritize work, manage multiple tasks and meet deadlines in a timely manner. Ability to initiate/complete tasks with minimal supervision. Ability to manage long-term projects, including developing/documenting procedures and ensuring the procedures are followed. 3. Demonstrated organizational and research abilities with strong attention to detail. Ability to analyze large volumes of information and synthesize it in cogent and concise written form. 4. Professionalism, maturity and an ability to work with confidential information. 5. Strong computer skills, including demonstrated proficiency using database systems (FileMaker and/or Access) and Microsoft Office Suite (Word, Excel, and PowerPoint). Preferred Skills and Abilities Bachelor's degree and two to three years of administrative professional writing experience. Experience in an academic setting and familiarity with science; knowledge of Yale. Principal Responsibilities 1. Coordinates with other departments at Yale to develop or enhance proposals and briefings summarizing Yale activities, and to plan events. 2. Develops and maintains a log of Yale academic and programming activities having development potential for prospects and donors. 3. Coordinates and staffs events. Helps secure hosts and locations for events. Works with Special Events team to secure campus locations. Produces invitation and confirmation cards. Compiles and maintains invitation lists, extend invitations, confirms attendance, ensures attendance accuracy, prepares biography for guest speakers, prepares Event Flow documents, staffs selected events, and contacts vendors. 4. Conducts research on individuals, corporations, foundations, governments and institutions using office files, databases and internet search engines and resources, including sources in other languages when relevant for international development. 5. Drafts a wide variety of written materials including detailed biographical and business briefings, correspondence, proposals, endowed gift agreements and stewardship reports. 6. Designs, develops and produces ad hoc reports and analyses by report generation and manipulation of information systems, including our primary Alumni database. 7. Researches and investigates gift commitments using office files and databases. Ensures the accuracy of gift acknowledgments and all information relayed to prospects. 8. Builds strong relationships with staff and serves as a key contact on questions relating to various departmental needs. 9. Interacts with donors at the request of director and/or gift officers in response to inquiries. 10. Assists with the assignment of tasks to student workers. 11. May perform other duties as assigned. Required Education and Experience Eight years of related experience, six of them in the same job family at the next lower level and a high school level education; or six years of related experience and an Associate's Degree; or two years of related work experience and a Bachelor's Degree; or an equivalent combination of experience and education. Required License(s) or Certification(s) Required License(s) or Certification(s): Job Posting Date 05/06/2026 Job Category Administrative Support Bargaining Unit L34 Compensation Grade Labor Grade E Compensation Grade Profile Hourly Range $35.64 Time Type Full time Duration Type Staff Work Model Hybrid Background Check Requirements All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks basedon the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website. Health Requirements Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy. Posting Disclaimer The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement. The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties throughtheir hiring department. The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA). Note Yale University is a tobacco-free campus.