Keywords Studios

**What You’ll Do Every Day****🚀 Supercharge Our Sales Process & Enablement** - **Optimize the Funnel:** Audit, design, and deploy scalable sales workflows that strip away administrative burdens, allowing our sales teams to focus on what they do best: winning business. - **Tech & Automation:** Drive the rollout and adoption of sales tools and automation. - **Empower the Team:** Partner with our People & Engagement and Implementation teams to ensure the sales force is trained, equipped, and excited about new tools and methodologies. - **Master the Data:** Design and maintain clean data management processes from storage to reporting. **📊 Own the Forecast & Deliver Actionable Analytics** - **Predict the Future:** Build, evolve, and maintain predictive forecasting models that give leadership a crystal-clear view of future revenue. - **Analyze the Pipeline:** Dive deep into win rates, pipeline velocity, deal sizes, and churn to spot risks before they happen and uncover hidden opportunities. - **Tell the Story Behind the Numbers:** Move past raw data. You’ll deliver weekly, monthly, and quarterly dashboards that provide leadership with the critical "so-what" insights needed to steer the business. - **Cross-Functional Collaboration:** Model seamless ways of working across departments to pull holistic operational insights together. **🧠 Act as a Strategic Partner** - **Go-To-Market (GTM) Strategy:** Collaboratively define target markets, set equitable quotas, and design high-impact sales territories alongside Client Engagement and Production leadership. - **Trusted Advisor:** Serve as a key advisor to leadership by providing the data-backed frameworks required to make major business decisions.

Role Description We aren’t looking for a traditional tool-administrator. We need a Sales Operations Manager who will act as the crucial bridge between high-level strategy and flawless execution. - Supercharge Our Sales Process & Enablement - Optimize the Funnel: Audit, design, and deploy scalable sales workflows that strip away administrative burdens, allowing our sales teams to focus on what they do best: winning business. - Tech & Automation: Drive the rollout and adoption of sales tools and automation. - Empower the Team: Partner with our People & Engagement and Implementation teams to ensure the sales force is trained, equipped, and excited about new tools and methodologies. - Master the Data: Design and maintain clean data management processes from storage to reporting. - Own the Forecast & Deliver Actionable Analytics - Predict the Future: Build, evolve, and maintain predictive forecasting models that give leadership a crystal-clear view of future revenue. - Analyze the Pipeline: Dive deep into win rates, pipeline velocity, deal sizes, and churn to spot risks before they happen and uncover hidden opportunities. - Tell the Story Behind the Numbers: Move past raw data. You’ll deliver weekly, monthly, and quarterly dashboards that provide leadership with the critical "so-what" insights needed to steer the business. - Cross-Functional Collaboration: Model seamless ways of working across departments to pull holistic operational insights together. - Act as a Strategic Partner - Go-To-Market (GTM) Strategy: Collaboratively define target markets, set equitable quotas, and design high-impact sales territories alongside Client Engagement and Production leadership. - Trusted Advisor: Serve as a key advisor to leadership by providing the data-backed frameworks required to make major business decisions. Qualifications - Proven success in Sales Operations, Revenue Operations, Business Operations, or Sales Analytics. - Deep experience with CRMs (Salesforce preferred), advanced Excel/Google Sheets mastery, and familiarity with AI-assisted solutions. - A rare combination of high-level analytical thinking and absolute attention to detail. - Exceptional communication skills; ability to manage stakeholders, influence teams, and pitch data-driven strategies effectively. - Prior experience with sales forecasting, pipeline management, or commission tracking is a huge plus. Benefits - Keywords Studios is deeply committed to our Equal Opportunities Policy, striving to create an inclusive, welcoming workplace where every voice is heard and every employee can thrive.

• Market research (marketing, sales, and talent market for specific services and products). • Translation from English to Chinese simplified. • Communication content planning support and execution. Support to create marketing content and intro docs. • Support event planning. • Project support (early stage, including survey, research, and prep of business case) • Ad-hoc support including admin related tasks as requested by the assigned supervisor.

Role Description - Market research (marketing, sales, and talent market for specific services and products). - Translation from English to Chinese simplified. - Communication content planning support and execution. Support to create marketing content and intro docs. - Support event planning. - Project support (early stage, including survey, research, and prep of business case). - Ad-hoc support including admin related tasks as requested by the assigned supervisor. Qualifications - Open to both undergraduate and graduate students in any major. - Good written English skills (mandatory). - Proactive, optimistic, and detail oriented. - Self-driven with minimal supervision to have the work done. - Good sense in confidentiality and non-disclosure. Must abide by the NDA agreement. - Passion for video games is a plus.

• The Account Manager is responsible for the delivery of work to their assigned clients. • Operating as a strategic partner, they will maintain close working relationships with clients to ensure they are informed on and happy with the status of our services. • Manage the successful and profitable delivery of all capabilities. • This will require line management of CM Leads and Community teams assigned to their project, as well as close collaboration with Strategists, Project Managers for Creative Production needs, and the Influencer team. • Maintain a deep understanding of the client’s business and operate as a trusted strategic partner, helping them achieve their goals for social and community. • Ensure client expectations are continually managed via timely, clear, and regular communication. • Manage project teams, including line management of CM Leads. • Work with multiple teams across capabilities to provide a seamless service to clients that’s strategically aligned. • Assist Account Directors with pitches to both existing and new clients. • Make sure client invoices are accurately and punctually submitted each month. • Drive AI adoption for Community Management to increase the velocity of client work and improve profitability.

Role Description The Account Manager is responsible for the delivery of work to their assigned clients. Operating as a strategic partner, they will maintain close working relationships with clients to ensure they are informed on and happy with the status of our services. As the main point of accountability for client satisfaction, they will manage the successful and profitable delivery of all capabilities. This will require the line management of CM Leads and Community teams assigned to their project, as well as close collaboration with Strategists, Project Managers for Creative Production needs, and the Influencer team. Responsibilities - Client strategic partnership: Maintain a deep understanding of the client’s business and operate as a trusted strategic partner, helping them achieve their goals for social and community. - Communication: Ensure client expectations are continually managed via timely, clear, and regular communication. - Management: Manage project teams - including line management of CM Leads - taking responsibility for the delivery of all work in scope, on time and to the highest standard. - Collaboration: Work with multiple teams across capabilities to provide a seamless service to clients that’s strategically aligned. - Business development: Assist Account Directors with pitches to both existing and new clients. Actively listen for growth opportunities and bring that intel back to your Account Director. - Invoicing: Make sure client invoices are accurately and punctually submitted each month, following the process defined by the Head of Operations. - Innovation: Drive AI adoption for Community Management to increase the velocity of client work and improve profitability. - Research and implement AI-enabled solutions, including Google workspace workflows and third-party tools, in partnership with pillar leadership. - Ensure teams are up to date with all training and usage policies, and adopting mandated tools and workflows. - Work with clients to understand their approach to AI, and be equipped to propose tech-enabled solutions as a strategic partner. KPIs - Client Retention AI - Learn and adopt AI tools and workflows as instructed by Manager and/or clients. - Complete all mandatory training and compliance requirements to maintain access to tools. - Ensure teams utilize the tools responsibly, ethically, and within the established legal and regulatory frameworks. Qualifications - Minimum of 2 years’ experience in Project Management/Community Management Lead or similar role in the Video Games industry on successful games. - Availability to work in European time zone. - Leadership skills and ability to properly handle an extended team. - Good understanding of social media/community management as a function within the video game industry. - A ‘can-do’ attitude and great communication skills. - Client-facing and negotiation skills. - Ability to work effectively and decisively under pressure. - Ability to handle multiple project types concurrently and prioritize tasks. - Ability to prepare and control a work schedule and deliver to budget. - Ability to prepare, interpret, and effectively utilize management information reports. - Ability to analyze problems, recommend and implement effective solutions to difficult and politically sensitive problems. - Superior competency using spreadsheet software. Nice-to-have - Strong understanding and experience in different social media channels: Discord, Twitter, and Facebook. Benefits - As a remote role, we offer flexibility and a nice work-life balance. - Our company culture is fun, friendly, diverse, and inclusive, and we welcome people from all over the world. - We work on exciting projects with global brands. - We help the world’s greatest game development/publisher studios on community and social media management. - Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint. Company Description We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees. We look forward to receiving your application and learning more about your experience and qualifications. Good luck and we look forward to meeting you! By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice .

Role Description We are looking for an Account Manager to support and manage relationships between Korean game clients and Keywords Studios’ global production teams. This role will act as a key communication bridge throughout game production and project collaboration processes, helping ensure smooth coordination between clients and internal teams across multiple global studios. The ideal candidate will have a strong understanding of game development and production workflows, excellent communication skills, and the ability to manage long-term client relationships in a fast-paced and collaborative environment. In this role, you will work closely with Korean clients, Keywords Studios’ global production teams, and internal stakeholders to support project visibility, production coordination, and successful project delivery across a variety of game development services. Key Responsibilities - Build and maintain strong relationships with Korean game industry clients and partners. - Act as the primary communication bridge and key point of contact between Korean clients and Keywords Studios throughout ongoing projects. - Coordinate project-related communication, timelines, deliverables, and workflow visibility across multiple teams and stakeholders. - Support smooth collaboration between clients and internal production teams throughout the project lifecycle. - Work closely with global production teams across Art, Development, and Engineering functions to ensure alignment on project goals and production priorities. - Translate client feedback, requests, and production-related updates into clear and actionable communication for internal teams. - Proactively identify potential risks, communication gaps, and production challenges, and collaborate with stakeholders to support problem solving. - Help bridge cultural and communication gaps between clients and global production teams. - Participate in regular client meetings and provide project status updates when necessary. - Maintain accurate records of client communication, project updates, and account activities within internal systems. - Support long-term client relationships through professional communication, trust building, and consistent project support. - Collaborate with internal stakeholders to support Keywords Studios’ long-term growth strategy and business expansion initiatives within the Korean market. Qualifications - Fluent Korean communication skills required. - Professional working proficiency in English and/or Japanese is strongly preferred. - Prior experience within the video game industry is highly preferred. - Experience in Game Production, Project Management, Production Coordination, Account Management, or related roles within the gaming industry. - Strong understanding of game development pipelines and production workflows. - Experience coordinating multiple stakeholders, teams, or external partners. - Excellent communication, relationship management, and organizational skills. - Ability to manage multiple ongoing projects while maintaining strong attention to detail. - Self-motivated and comfortable working in a global and fast-paced environment. - Understanding of console, PC, or mobile game development environments is a plus. - Experience working with global teams or external development partners is a plus. Additional Information We are proud to be an equal opportunity employer and are committed to fostering a work environment that is inclusive, supports flexibility, and welcomes diversity. Role Information: EN Studio: Keywords Studios Location: Asia Pacific, South Korea Area of Work: Business Development Service: Create Employment Type: Full Time, Permanent Working Pattern: Remote Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy here . Department: Management Compensation: KRW 70,000,000 - KRW 90,000,000 yearly

Role Description For one of our clients, we are looking for a subject matter specialist with broad experience in the US Military, preferably infantry and combat-experienced with a strong understanding and experience of US military culture. This specialist will need to check an English script about combat in World War II for authenticity for one of our gaming clients. The client is specifically looking for a modern U.S. military veteran, or at least someone with combat experience in recent conflicts (such as the GWOT) and preferable knowledge of World War II history. This military specialist will need to read the script and be able to give feedback on the authenticity of the story. The specialist will be evaluating whether the fiction is well-enough grounded into US military ethos and hierarchical relationships, especially among the ranks of an infantry squad. The specialist needs to check if the squad leader in combat, being challenged and put under quite a lot of pressure from a variety of situations, is believable. Would you be interested, and have the correct experience, please upload CV and rate per hour on the link, thank you! Qualifications - US Military experience. - Preferable experience in infantry. - World War II specialist if possible. - Someone with first-hand knowledge of military dynamics, not just researchers. - Proofread experience if possible.

Role Description As the North America Finance Business Partner for the Create Division, you will be responsible for delivering high quality Finance Business Partnering (FBP) support to the Create Leadership team. The role will support the Create Finance Director (Create FD) in reporting North American regional performance, leading budgeting and forecasting and providing advice on commercial and strategic decision making. You will bridge the gap between complex data and executive decision-making. Your role is not just to report on the past, but to forecast the future—driving profitability, identifying risks, and helping to ensure the NA Create’s financial health aligns with objectives. The NA Region consists of around 650 artists and game developers across studios in numerous cities in Canada, US and Mexico working as a partner on some of the largest titles in the video games sector. This is an opportunity to shape a new role in the business, working with both finance controlling teams and studio teams as we look to enhance the commercial finance support in the Region. As part of a small team of Regional FBPs across the Division, reporting into the Create FD, the NA FBP will ensure that all financial analysis in the region is prepared in line with Divisional standards and to the highest level of accuracy and insightfulness. The role will work alongside other Finance team leaders, both in and outside of the Division and be a strong advocate for our Finance Excellence vision to be trusted business partners that champion growth, create value and manage risk. The NA FBP, Create Division will deliver the following key activities: - Partnering with Divisional Executives - Provide insightful and high quality decision support to the Create FD and North American Regional Director (Create) to drive growth and business performance - Support Regional studio heads with their financial decision making process and embed unified tools and process and where relevant, support on pricing for RFP responses and partnership discussions - Help to develop the financial framework to enable studios to collaborate more effectively within the region and enable global shoring initiatives, including new locations, pricing and tracking of performance - Contribute to major Create Division projects, including capital allocation decisions around expansion plans into new verticals and geographies and track delivery against, and evolution of, existing value creation plans - Participate in projects sponsored by Create FD to drive growth and performance improvement - Strategic Planning, Forecasting and Monthly Reporting - Based on the approach, targets and timelines set by GroupFP&A, the FBP will lead the NA region’s annual budget and monthly forecasting process, ensuring high accuracy and alignment with the Create FD, NA Regional Director and Create Business Controlling team - Collaborate closely with the Local Finance team on month-end process to ensure accuracy and commercial validity of forecasts at a studio and regional level - Support delivery of Divisional Board Packs and Regional reviews that highlight trends, risks, and opportunities. - In conjunction with the Finance Manager Create and their team, perform deep-dive analysis into monthly actuals to identify underlying trends, bridge the gap to budget and forecast and provide the story behind the numbers, on any over- or under-performance - Manage the delivery of Regional "Flash" results, in collaboration with the Finance Manager Create, shortly after month-end to provide Create FD with an early look at key performance indicators and expected critical variances before the full month-end close - Maintain a range of Financial and Non Financial operational KPIs, KLIs, and measures that help benchmark and drive the performance of the Region - Champion the use of BI tools, AI, automation and standardisation of process to reduce duplication and move toward real-time financial visibility - Leadership & M&A Support - Share best practice with other Regional FBPs on delivering high impact business partnering and associated skills and mindsets - Continue to partner closely with Local Finance Teams in the Region and across the world to adopt a “One Keywords” approach to high quality Financial Accounting and Reporting. - Support the onboarding of newly acquired studios into the NA Region, ensuring their financial reporting integrates seamlessly with Keywords’ global standards. - Provide guidance and mentorship to junior finance team members, fostering a culture of continuous improvement and commercial curiosity. Qualifications - Fully qualified accountant with demonstrable experience working as a senior manager within a Global Finance function - Strong Finance business partnering and influencing skills and experience, including high levels of commercial acumen, organizational savvy, a bias for action, problem solving and appreciation of how to manage change and influence strategic decision - Experience working in organizations that have high levels of project driven revenues and require careful attention to revenue forecasting and managing the drivers of project margins (e.g. staff utilization), including but not limited to professional services, business and technology consulting, media and broadcasting sectors - Knowledge of the game development industry would be a benefit - FP&A process expertise with experience of operating best practices processes in organizations and Finance teams that have traditionally operated with high levels of autonomy - Strong results orientations, with ability to challenge existing mind-sets - Advanced financial analysis and scenario modelling skills - Experience of driving automation, dashboarding and delivering tangible benefits to processes from integration of AI - Ability to communicate effectively with Senior Executives, bringing Financial concepts to life in a way that can drive growth and performance improvement - Comfortable operating across diverse cultures and time zones - Collaborative and inclusive approach to working with team members and colleagues Company Description Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.

• Manage creative files and assist in producing low-lift social media assets, including simple video clips, and reformatting content for different social media sizes. • Collaborate closely with Art Directors, Project Managers, Video Editors, Motion Designers, and Graphic Designers to support the creative process. • Oversee the asset management process from initial intake to final client delivery, ensuring smooth workflow and organization throughout the project.