Hirevue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, Hirevue’s end-to-end hiring platform features video interviewing, assessments, and conversational AI. The industry leader in science-backed, modern hiring solutions powered by ethical AI, Hirevue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe.
Support Engineer
Location
United States
Posted
27 days ago
Salary
0
Seniority
Mid Level
Job Description
Support Engineer
HireVue Inc
Role Description As a member of our Corporate Service Desk team, you won’t just be managing tickets—ingenuity, clear communication, and a "can-do" attitude are the tools you'll use to keep our organization running at peak performance. The Role at a Glance: Reporting to the Associate Manager of the Corporate Service Desk, you will serve as the primary point of contact for our internal team. Your mission is to provide a seamless, responsive IT experience that empowers every employee to do their best work. Key Responsibilities - Frontline Support: Serve as the first responder for hardware, software, and account access issues across Mac and Windows environments. - Ecosystem Management: Troubleshoot and optimize our core tools, including Google Workspace, Microsoft 365, Slack, and Okta. - Lifecycle Success: Lead the onboarding and offboarding process, ensuring new hires have the equipment and access they need from minute one. - Ticket Excellence: Manage the ITSM queue (Jira/Freshservice) with a focus on timely resolution and meticulous documentation. - The Hybrid Workspace: Support our conference room A/V technology to keep our hybrid meetings productive and frustration-free. - Knowledge Leadership: Author FAQs and internal knowledge base articles to empower users and streamline support workflows. Qualifications - 2+ years in a technical helpdesk or enterprise support role. - OS Expertise: Proficiency in both macOS and Windows troubleshooting. - Tech Stack: Hands-on experience with SaaS platforms (Zoom, Slack, Okta, etc.). - Soft Skills: Exceptional communication skills and the ability to remain calm under pressure. - Associate degree in IT or equivalent practical experience. Requirements - The "Extra Credit" List: While not required, we’d love to see certifications such as: - JAMF Certified Associate - Google Workspace Administrator - CompTIA A+ or Network+ - ITIL Foundation Benefits - Autonomy to identify common pain points and support to implement automated solutions or process improvements. - Opportunity to work in a fast-paced environment that appreciates the "human" side of technology.
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