Field Service Engineer

Field EngineerField EngineerFull TimeRemoteSeniorTeam 10,001+H1B SponsorCompany SiteLinkedIn

Location

Italy

Posted

26 days ago

Salary

0

Seniority

Senior

Bachelor DegreeItalianEnglish

Job Description

Field Service Engineer

Alcon

• Providing technical advice to customers including commissioning, installing, and testing of products/equipment • Carrying out installation, emergency repair, preventive maintenance, performing retrofits and upgrades on Alcon surgical equipment • Maximizing customer satisfaction by providing the highest level of service • Identifying and correcting more complex problems associated with start-up • Researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs • Developing on-going relationships with customers to secure future business • Resolving/troubleshooting implementation problems and/or training customers on the features of the equipment they have purchased • Completing preventative maintenance routine as scheduled and per contract conditions, as well as emergency calls • Testing repaired instruments in all operating modes and demonstrates that repaired instruments operate at Alcon’s specifications • Minimizing instrument failure call back • Installing retrofits and instructing customers of resultant benefits and changes • Ensuring a high level of communication with customers, sales force, Clinical Applications and operations within the operating region • Communicating equipment problems, quality issues and customer concerns to the appropriate in-house personal within the established guidelines • Consulting with local and international management on chronic or unusual problems • Being responsible for controlling expenses within budgeted guidelines • Providing commercial offers to customers regarding technical services portfolio • Managing and improving technical service contract penetration in territory assigned to • Supporting spare parts management, including the timely return of strategic spare part cores • Attaining inventory turn goals for the area/region • Ensuring all resources (parts, tools etc.) are available for successful customer call completion • Ensuring reporting and CRM system management • Providing feedback to the sales force and management team and inform about any commercial opportunity

Job Requirements

  • Fluency in Italian and English (verbal and written)
  • Bachelors’ or Masters’ Degree in Telecommunications, Electronics or Industrial Engineering
  • Knowledge/ experience in networking or telecommunications
  • Knowledge in local area networking and communications
  • Knowledge in DICOM Standard and Ris/Pacs systems as a plus
  • Similar experience would be a strong advantage
  • Master´s degree in Biomedical Engineering as a plus
  • Driving License

Benefits

  • A competitive salary package with fixed salary, bonus, company car and health insurance
  • A flexible work environment with competent and committed colleagues
  • Training on systems and products
  • Possibility to adapt your work schedule to your needs - please note that this role is a field role and most of the time (up to 80%) will be spent travelling and visiting customers

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