• Install and troubleshoot laboratory instruments and perform their maintenance and qualification in accordance with contractual commitments • Advise users and provide training • Manage software and hardware updates and systematically document all changes • Maintain regular communication with customers • Follow existing procedures to guide your interventions and develop new ones • Actively contribute to customer success and satisfaction • Report your activities regularly using the provided tools • Contribute to the commercial development of the Service

• Installing new or modified equipment at the customer’s facility and ensuring full functionality according to specifications. • Analyzing, reviewing and inspecting findings to determine the source of problems, and recommending repair, replacement, or other corrective actions. • Coordinating problem resolution with factory or Phillips inside service support to expedite repairs. • Providing on-site technical assistance to help troubleshoot and repair equipment. • Updating and completing current incomplete service reports to reflect accurately and completely the work performed. • Providing feedback to the factory to help update and make changes to the service procedure used in troubleshooting and completing repairs to the machine in the field. • Providing a communication link between the customer and the company to help ensure that effective service is provided to the customer. • Conducting training on the safe operations of the equipment and demonstrating skills to trainees, including both team members and customers.

Role Description En esta posición serás responsable de impulsar el desarrollo de nuevos negocios, brindar soporte técnico-científico y promover nuestras tecnologías avanzadas entre líderes de opinión clave. - Brindar soporte técnico y clínico en tiempo real durante procedimientos médicos que involucren dispositivos de la unidad de negocios. - Capacitar y entrenar a médicos, enfermeros/as y demás profesionales de la salud en el uso de los productos de Boston Scientific. - Ofrecer asistencia técnico-científica que facilite la adopción y utilización segura de los productos. - Participar en workshops, congresos y eventos médicos, representando a la unidad de negocios en las regiones asignadas. - Colaborar con el equipo comercial para responder a las necesidades de clientes y fortalecer vínculos con socios estratégicos. - Monitorear el desempeño de los productos en el campo y aportar feedback técnico para la mejora continua. Qualifications - Título universitario en áreas vinculadas a la salud. - Experiencia previa en soporte clínico o asistencia técnica, preferentemente en dispositivos médicos o sectores relacionados. - Excelentes habilidades de comunicación y docencia, con perfil colaborativo y orientación al cliente. - Licencia de conducir vigente. - Inglés avanzado. Company Description Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn .

Role Description Schneider’s Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers, customer focused, and passionate about the work they do. This field service representative position will be within our U.S. Services business, specifically our Secure Power team, which focuses on servicing critical data center equipment. We are the OEM (Original Equipment Manufacturer) service provider for APC (American Power Conversion)/Schneider Electric equipment. A typical day for you might include: - Pre-site, startup, repair, preventive maintenance, and field modification of equipment - Problem solving with customers, electricians, sales partners, technical support, District Service - Completion of field service reports, expense reports, preventive maintenance, and startup data sheets - Manager and/or Regional Service Director to resolve complex escalated issues - Continuous learning and training on various products both in the field and in the classroom On some days, you may even: - Travel throughout the region for local customer support or even countrywide travel - Assist the Field Project Manager on larger system startups - Act on behalf of the District Service Manager to resolve operational issues as required Qualifications - An Associate degree, vocational education, or similar experience in HVAC/R, electronic or electrical discipline or military training equivalence - 2+ years of field service repair and customer service with UPS, electrical, electro-mechanical or electronics related equipment - 2+ years in Field Services or equivalent industry experience - EPA Universal Certification - Safe driving and vehicle operations skills - Skilled at utilizing test and diagnostic equipment - Experience reading and interpreting schematics, drawings, and theory of operation manuals - Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions - Movement of service equipment weighing up to 50 pounds Benefits - Within your first 90 days, you’ll experience a unique, team-oriented welcome with 2 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid - Upon return from your on-site visit, you’ll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us - Inclusive benefits package to support all employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more