• Leads a team of Vocational Case Managers in day-to-day operations to achieve successful return to work results for individuals with disabilities. • Responsible for quality of service provided. • Responsible for people management in a remote environment, which includes training, staffing, coaching, performance management, auditing calls, quality assurance file reviews, development, motivation, and recognition of employees. • Ability to use data and metrics to evaluate individual performance. • Works closely with Director in carrying out responsibilities. • Establish processes and controls within the department to promote excellent work quality and achieve department, company and customer service goals. • Plan, develop, and recommend department goals, key performance indicators and objectives consistent with Allsup Employment Services objectives. • Responsible for ensuring all department goals, objectives and key performance indicators are met on a consistent basis. • Monitors progress toward each team member’s goal. • Maintain a department structure conducive to a high level of productivity. • Evaluate current processes and encourage all team members to identify areas of opportunity or improvement. • Create an environment of trust with employees and develop a team culture that motivates employees to succeed. • Develop performance plans and conduct both informal and formal evaluations. • Foster good communications within the department and work closely with other managers, supervisors and other staff members. • Maintains strict confidentiality of beneficiary and Allsup Employment Services information.

• The Regional Replenishment Manager within the Company plays a pivotal role in optimizing inventory management and enhancing service delivery to business customers across a designated geographical area or product line. • This position is responsible for setting and achieving strategic inventory goals, ensuring the timely availability of products, and evaluating inventory efficiency through rigorous data analysis and collaboration with field leadership and supplier relations. • By maintaining strong partnerships with internal teams and external vendors, the role ensures alignment with the organization's broader objectives, driving operational excellence and contributing to the Company's continued growth and leadership in the distribution sector.

• Conducts in-depth research and communicates suggestions to executive management regarding division and/or department strategy; develops division-wide and department specific activities, including project descriptions with success measures; utilizes direction and framework provided by senior management to develop content and recommendations for ad hoc projects • Takes a leadership role in managing strategic activities and projects; conducts needs analysis to determine project resource needs; works closely with business unit management in the review of weekly and monthly reports; stays abreast of business performance and the status and progress of activities and initiatives • Assists senior management with planning future divisional and departmental goals, and planning organizational structure and productivity improvements; recommends proper utilization of personnel and resources; reviews and evaluates organizational programs and recommends changes where appropriate; compiles monthly and quarterly updates for senior management to depict divisional performance against operational metrics and initiatives • Conducts structure analysis, work process analysis, and process mapping for the organization; develops and updates business policies and practices, and project development documentation; develops and re-engineers staffing models and workflows, ensuring appropriate productivity and accountability metrics • Assists senior management with developing agendas and drafting speeches for a wide variety of internal and external meetings and events; represents senior management at various meetings and events as needed; assists with creating development plans and succession planning for senior management direct reports; and maintains performance documentation • Serves as point-of-contact for the business planning process, including compiling and communicating quarterly updates; develops analytical models that pertain to the overall operation of the business unit and completes reports summarizing activities and trends; reviews processes and procedures to streamline activities to enhance service turnaround time, productivity, and quality • Assists management and operations analysts in the development of the organization’s business plan, budget and related activities; provides and gathers relevant information; may assist with the preparation of financial forecasts and cost proposals; monitors the use of budgeted resources, reviews departmental expenses versus budget, and prepares reports for management that explain variances and use • Performs other related duties as assigned

• Be an integral part of the team, actively shaping product direction, priorities, and ways of working • Drive IGA solutions backlog and roadmap management, ensuring focus on the highest-value initiatives • Bring clarity through strong documentation that supports both internal teams and customer-facing use cases • Support Professional Services and follow up on ongoing IGA projects to ensure smooth execution and successful outcomes • Actively support Sales, Pre-Sales by shaping and designing winning solutions for new customer cases • Configure IGA solution in Pro platform and in Enterprise solutions, manage releases, and contribute to building product add-ons • Own end-to-end use case planning—from customer needs and requirements to launch and adoption