• Conducts in-depth research and communicates suggestions to executive management regarding division and/or department strategy; develops division-wide and department specific activities, including project descriptions with success measures; utilizes direction and framework provided by senior management to develop content and recommendations for ad hoc projects • Takes a leadership role in managing strategic activities and projects; conducts needs analysis to determine project resource needs; works closely with business unit management in the review of weekly and monthly reports; stays abreast of business performance and the status and progress of activities and initiatives • Assists senior management with planning future divisional and departmental goals, and planning organizational structure and productivity improvements; recommends proper utilization of personnel and resources; reviews and evaluates organizational programs and recommends changes where appropriate; compiles monthly and quarterly updates for senior management to depict divisional performance against operational metrics and initiatives • Conducts structure analysis, work process analysis, and process mapping for the organization; develops and updates business policies and practices, and project development documentation; develops and re-engineers staffing models and workflows, ensuring appropriate productivity and accountability metrics • Assists senior management with developing agendas and drafting speeches for a wide variety of internal and external meetings and events; represents senior management at various meetings and events as needed; assists with creating development plans and succession planning for senior management direct reports; and maintains performance documentation • Serves as point-of-contact for the business planning process, including compiling and communicating quarterly updates; develops analytical models that pertain to the overall operation of the business unit and completes reports summarizing activities and trends; reviews processes and procedures to streamline activities to enhance service turnaround time, productivity, and quality • Assists management and operations analysts in the development of the organization’s business plan, budget and related activities; provides and gathers relevant information; may assist with the preparation of financial forecasts and cost proposals; monitors the use of budgeted resources, reviews departmental expenses versus budget, and prepares reports for management that explain variances and use • Performs other related duties as assigned

• Be an integral part of the team, actively shaping product direction, priorities, and ways of working • Drive IGA solutions backlog and roadmap management, ensuring focus on the highest-value initiatives • Bring clarity through strong documentation that supports both internal teams and customer-facing use cases • Support Professional Services and follow up on ongoing IGA projects to ensure smooth execution and successful outcomes • Actively support Sales, Pre-Sales by shaping and designing winning solutions for new customer cases • Configure IGA solution in Pro platform and in Enterprise solutions, manage releases, and contribute to building product add-ons • Own end-to-end use case planning—from customer needs and requirements to launch and adoption

• Support Infection Prevention Director with projects, including managing processes, driving the right set of analyses, and presenting the conclusions to leadership • Build strong relationships with internal partners (Infection Prevention, Operations, Risk, Clinical Support, IT, etc.) and external vendors • Full life cycle of process development: define gaps between current state and optimal state, determine needs to overcome gap, and execute to achieve optimal state • Create and manages individual work plan and contributes to overall project plan • Develop and improve credible and pragmatic analytical approaches and frameworks; uses continuous improvement tools when appropriate • Manages and drives strategic and operational initiatives in collaboration with cross-functional teams of clinical, operational, and senior business leadership • Develops and communicates project scope, timeline, plan, and resource requirements • Creates, implements, and drives adoption of processes and solutions to further clinical and business outcomes • Oversees and manages Analyst, Clinical Operations project portfolio; provides coaching and project sponsorship, removes barriers as necessary • Successfully manages relationships with leaders and clinical teammates at all levels, and influences diverse group of stakeholders through effective communication and strong interpersonal skills • Communicates project status updates and needs to senior leadership; prepares, reports, and manages against targets/goals including scope, schedule, metrics, and revenue • Supports divisional leadership in managing goal tracking, scorecards, project portfolio management, business reviews, and supporting projects • Oversees division-wide growth initiatives • Draws upon continuous improvement tools to structure and incubate improvement opportunities

• Responsible for the daily operations of both teams and Mailroom • Manages the Correspondence, Collection, and Mailroom Team including oversight of daily operations • Orients new employees and trains staff according to processes for optimal performance • Counsels’ staff and disciplines employees in accordance with company policy and procedures • Plans, monitors, appraises, and reviews staff job contributions to ensure productivity and performance • Implements cross functional training and succession planning as allowable • Oversees and manages the overall health and management of the day-to-day correspondence, collection, and mailroom activities • Evaluates, designs, and implements improvement initiatives to deliver increased productivity, process efficiency, improved quality and deliver an industry leading customer experience • Implements, monitors, and analyzes report data to effectively and efficiently manage operation and throughput for the correspondence and collection department performance • Ensures appropriate staffing coverage, scheduling changes, and overall work force management • Tracks trends to monitor opportunities for enhancements, innovative solutions, and continuous process improvements • Performs special projects and other duties as assigned.