Matrix42

• Lead end-to-end implementations of Matrix42 Identity Governance & Administration solutions • Analyze customer business processes and identity governance requirements • Lead customer workshops and requirement gathering activities • Challenge customer requirements and recommend Identity Governance best practices • Design and configure Identity Governance solutions • Configure identity lifecycle processes, approval workflows, provisioning processes, and access governance policies • Define and support integrations with Microsoft Entra ID, Active Directory, HR systems, and enterprise applications • Create technical and functional documentation • Deliver administrator and end-user training • Support customers during testing, go-live, and hyper-care • Collaborate closely with project managers, architects, consultants, and other stakeholders • Enable and support Matrix42 implementation partners during customer projects • Share implementation best practices and contribute to continuous improvement of delivery methodologies • Support pre-sales activities by providing technical expertise when required

• Owns the product direction and delivery of Matrix42’s Enterprise SUEM area • Craft and execute product strategy aligned with company objectives • Deliver strong and differentiated customer value • Drive measurable product adoption, usage, and business impact • Lead a high-performance product team with a strong ownership mindset • Own end-to-end product delivery from discovery to customer impact • Work closely with Engineering, UX, Sales, and Customer Success

• Define, implement, and continuously improve Cloud Ops KPls for the whole Matrix42 product portfolio. • Ensure KPls are trending positively in alignment with business objectives (availability, performance, cost efficiency, cloud gross margin, customer satisfaction). • Drive operational automation, standardization, and adoption of best practices (SRE, DevSecOps). • Build and maintain platform-agnostic stack building blocks to enable flexible deployment models across hyperscalers, private clouds, and on-premises data centers. • Establish a proactive Cloud incident management framework to reduce customer-impacting issues. • Own escalation metrics and ensure downward trend. • Partner with Customer Success and Support teams to accelerate resolution and assure timely root cause analysis. • Own Cloud cost management and margin optimization for the Matrix42 Cloud. • Implement FinOps practices to optimize resource consumption, vendor contracts, and scaling models. • Deliver flexible deployment models that support: Public Cloud (multi-tenant SaaS based on Microsoft Azure). Private Cloud with country-specific data residency. On-premises/customer data center deployments.

• answering questions regarding rules of conducting an economic activity in Poland • tech support for Ministry’s website • channels: phone (inbound, outbound), livechat (inbound)

• You will drive new customer acquisition in Germany. • You will use data-driven methods to filter out the most promising target customers. • You will develop leads in a targeted manner – with relevant communication, personal touchpoints (calls, emails, social selling, events), and a sustainable, customer-centric approach. • You will create acquisition plans, maintain the CRM, manage the entire sales cycle, and inspire new customers with tailor-made solutions. • You will organize presentations and workshops and represent us at trade fairs and events.

• Own the intelligence & analytics roadmap end-to-end • Drive validation through prototyping and rapid experimentation • Shape self-service analytics experiences — configurable dashboards, portals, guided workflows • Collaborate with engineering, data, product marketing, UX, and go-to-market teams • Engage directly with enterprise customers and partners to shape direction

Your mission Responsibilities in consulting - Partner with Sales to identify high-level business value and functional requirements as part of opportunity qualification - Demonstrate product functionality and capabilities onsite and in remote sessions for existing customers, partners, and prospects - Create and deliver detailed use-case presentations in combination with product demonstrations - Build and maintain trusted relationships with customers by selling outcomes and experience—not just features - Coordinate customer evaluations with a clear focus on business impact - Draft responses to RFIs/RFPs and support proposal creation in collaboration with Sales and technical teams - Coordinate and deliver proof-of-concepts, demonstrating tailored capabilities and functionality onsite and remotely - Together with Sales and Delivery, run transition briefings to communicate commitments, expectations, and next steps in preparation for deployment · Align with partners, project management, and customers on product options, outcomes, and decisions Leadership responsibilities In addition to the responsibilities above, the Leading Presales Consultant leads a team of Presales Consultants supporting opportunities across Germany, Austria, and Switzerland. Team leadership responsibilities include: - Act as a thought leader and sparring partner for the team - Drive internal processes and contribute to strategic initiatives - Represent the interests of the team and customers across the organization - Continuously improve team activities and strengthen alignment with other departments Additional Responsibilities and Duties: - Stay current on product developments and releases to the level required for demonstrations and solution leadership - Maintain an up-to-date competitive analysis and articulate differentiators versus key competitors - Support events such as conferences, roadshows, technical workshops, and webinars - Develop and maintain a strong understanding of the business and technical challenges addressed by the solution, including key regulations, business drivers, evolving needs, and security requirements - Collaborate effectively with Marketing, Channel, Sales, and other relevant departments - Act as a liaison with Product Management and Development, sharing feedback from customers, partners, and prospects Your profile MUST HAVES Proven experience in Presales, solution sales, or technical sales, with expertise in designing ITSM, ESM, IT Asset Management (ITAM), and Software Asset Management (SAM) solutions Proven professional experience in a team-lead role Qualifying skills - Experience with ITSM/ITIL is preferred, including cloud computing knowledge (e.g., Azure, AWS). Familiarity with IT Operations Management, automation/orchestration, and hybrid cloud management is a plus - Strong architecture and design experience with Enterprise Service Management solutions, products, and industry best practices and trends - Solid understanding of SaaS/PaaS/IaaS, cloud computing (public, private, and hybrid), and service orchestration/automation - A reliable leader with strong teamwork and collaboration skills Location and Language: - Home-office based in Germany - Willingness to travel as required - Professional communication and presentation skills in German and English Why us? The Leading Presales Consultant provides solution leadership around Matrix42 customer value for Service Management—particularly IT Service Management (ITSM), Enterprise Service Management (ESM), Asset Management, and other ITIL practices. The role also includes team leadership for a regional Presales team across the DACH region. As part of a high-performing Sales team, you take personal ownership of the customer, the opportunity, and the technical close.. Our Benefits Your contact person Send us your application IN ENGLISH, including your salary requirements and earliest possible starting date, directly through our online portal via the "APPLY NOW" button. If you have any questions, please do not hesitate to contact Diane Djongoue. We would like to know that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations. We are an equal opportunity employer. We welcome applications from all genders and do not discriminate on the basis of gender, gender identity, age, disability, ethnic origin, religion or belief, or sexual orientation.

• Collaborate with the Chief Architect to define and execute the Data, Integration and AI strategy • Design and architect solutions for our SaaS platform, ensuring scalability, performance, security, and cost-efficiency • Work with engineering teams to implement architecture patterns and best practices • Contribute to aligning target architecture and AI initiatives across the product portfolio • Implement cloud transformation initiatives leveraging Kubernetes and related cloud-native technologies • Design and integrate AI-powered capabilities (e.g., predictive analytics, intelligent automation, LLM-based virtual assistants) into specific product areas • Implement flexible architecture patterns that support deployment across multiple cloud providers (Azure or comparable AWS/GCP), private cloud and on-premises environments • Develop platform components that abstract cloud-specific dependencies while leveraging PaaS where appropriate • Apply FinOps practices to optimize cloud spend while maintaining performance and reliability • Create and maintain comprehensive architecture documentation for assigned product areas • Contribute to the metrics-driven governance framework to measure architectural effectiveness • Support technical due diligence (Tech DD) activities for potential acquisitions (M&A) • Mentor and coach engineering teams, ensuring architectural practices and responsible AI principles are embedded in development processes • Participate in internal AI and architecture communities, collaborating with engineering teams, Cloud Operations, and key stakeholders.

• Serve as the technical authority within the team, driving architectural decisions, setting coding standards, and ensuring engineering excellence while remaining a hands-on individual contributor. • Collaborate with the Product Manager and Product Designer to refine, estimate, and detail epics and features, translating business requirements into well-defined technical solutions. • Support the Engineering Manager in mentoring and coaching team members, conducting code reviews, and fostering a culture of knowledge sharing and continuous improvement. • Actively use and champion agentic AI tools across the software development lifecycle, establishing best practices and driving adoption within the team. • Coordinate with other Technical Leads, architecture, and cloud teams to ensure alignment on technical direction, shared standards, and cross-team dependencies. • Actively participate in customer support escalations, providing technical expertise to diagnose issues and drive their resolution. • Design and implement scalable, maintainable solutions for complex technical challenges, contributing significantly to the team’s codebase.

• Own solution architecture & design for Matrix42 ESM implementations • Lead architectural workshops and align stakeholders • Ensure technical excellence across delivery • Enable and coach delivery teams • Provide process & tool advisory to align Matrix42 capabilities with customer operating models • Create audience-adapted presentations and documentation • Support pre-sales / pre-study activities • Design and review integration architectures • Drive continuous improvement of PSO delivery • Deliver or support tool trainings for customers