Matrix42

• answering questions regarding rules of conducting an economic activity in Poland • tech support for Ministry’s website • channels: phone (inbound, outbound), livechat (inbound)

• You will drive new customer acquisition in Germany. • You will use data-driven methods to filter out the most promising target customers. • You will develop leads in a targeted manner – with relevant communication, personal touchpoints (calls, emails, social selling, events), and a sustainable, customer-centric approach. • You will create acquisition plans, maintain the CRM, manage the entire sales cycle, and inspire new customers with tailor-made solutions. • You will organize presentations and workshops and represent us at trade fairs and events.

• Own the intelligence & analytics roadmap end-to-end • Drive validation through prototyping and rapid experimentation • Shape self-service analytics experiences — configurable dashboards, portals, guided workflows • Collaborate with engineering, data, product marketing, UX, and go-to-market teams • Engage directly with enterprise customers and partners to shape direction

Your mission Responsibilities in consulting - Partner with Sales to identify high-level business value and functional requirements as part of opportunity qualification - Demonstrate product functionality and capabilities onsite and in remote sessions for existing customers, partners, and prospects - Create and deliver detailed use-case presentations in combination with product demonstrations - Build and maintain trusted relationships with customers by selling outcomes and experience—not just features - Coordinate customer evaluations with a clear focus on business impact - Draft responses to RFIs/RFPs and support proposal creation in collaboration with Sales and technical teams - Coordinate and deliver proof-of-concepts, demonstrating tailored capabilities and functionality onsite and remotely - Together with Sales and Delivery, run transition briefings to communicate commitments, expectations, and next steps in preparation for deployment · Align with partners, project management, and customers on product options, outcomes, and decisions Leadership responsibilities In addition to the responsibilities above, the Leading Presales Consultant leads a team of Presales Consultants supporting opportunities across Germany, Austria, and Switzerland. Team leadership responsibilities include: - Act as a thought leader and sparring partner for the team - Drive internal processes and contribute to strategic initiatives - Represent the interests of the team and customers across the organization - Continuously improve team activities and strengthen alignment with other departments Additional Responsibilities and Duties: - Stay current on product developments and releases to the level required for demonstrations and solution leadership - Maintain an up-to-date competitive analysis and articulate differentiators versus key competitors - Support events such as conferences, roadshows, technical workshops, and webinars - Develop and maintain a strong understanding of the business and technical challenges addressed by the solution, including key regulations, business drivers, evolving needs, and security requirements - Collaborate effectively with Marketing, Channel, Sales, and other relevant departments - Act as a liaison with Product Management and Development, sharing feedback from customers, partners, and prospects Your profile MUST HAVES Proven experience in Presales, solution sales, or technical sales, with expertise in designing ITSM, ESM, IT Asset Management (ITAM), and Software Asset Management (SAM) solutions Proven professional experience in a team-lead role Qualifying skills - Experience with ITSM/ITIL is preferred, including cloud computing knowledge (e.g., Azure, AWS). Familiarity with IT Operations Management, automation/orchestration, and hybrid cloud management is a plus - Strong architecture and design experience with Enterprise Service Management solutions, products, and industry best practices and trends - Solid understanding of SaaS/PaaS/IaaS, cloud computing (public, private, and hybrid), and service orchestration/automation - A reliable leader with strong teamwork and collaboration skills Location and Language: - Home-office based in Germany - Willingness to travel as required - Professional communication and presentation skills in German and English Why us? The Leading Presales Consultant provides solution leadership around Matrix42 customer value for Service Management—particularly IT Service Management (ITSM), Enterprise Service Management (ESM), Asset Management, and other ITIL practices. The role also includes team leadership for a regional Presales team across the DACH region. As part of a high-performing Sales team, you take personal ownership of the customer, the opportunity, and the technical close.. Our Benefits Your contact person Send us your application IN ENGLISH, including your salary requirements and earliest possible starting date, directly through our online portal via the "APPLY NOW" button. If you have any questions, please do not hesitate to contact Diane Djongoue. We would like to know that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations. We are an equal opportunity employer. We welcome applications from all genders and do not discriminate on the basis of gender, gender identity, age, disability, ethnic origin, religion or belief, or sexual orientation.

• Collaborate with the Chief Architect to define and execute the Data, Integration and AI strategy • Design and architect solutions for our SaaS platform, ensuring scalability, performance, security, and cost-efficiency • Work with engineering teams to implement architecture patterns and best practices • Contribute to aligning target architecture and AI initiatives across the product portfolio • Implement cloud transformation initiatives leveraging Kubernetes and related cloud-native technologies • Design and integrate AI-powered capabilities (e.g., predictive analytics, intelligent automation, LLM-based virtual assistants) into specific product areas • Implement flexible architecture patterns that support deployment across multiple cloud providers (Azure or comparable AWS/GCP), private cloud and on-premises environments • Develop platform components that abstract cloud-specific dependencies while leveraging PaaS where appropriate • Apply FinOps practices to optimize cloud spend while maintaining performance and reliability • Create and maintain comprehensive architecture documentation for assigned product areas • Contribute to the metrics-driven governance framework to measure architectural effectiveness • Support technical due diligence (Tech DD) activities for potential acquisitions (M&A) • Mentor and coach engineering teams, ensuring architectural practices and responsible AI principles are embedded in development processes • Participate in internal AI and architecture communities, collaborating with engineering teams, Cloud Operations, and key stakeholders.

• Serve as the technical authority within the team, driving architectural decisions, setting coding standards, and ensuring engineering excellence while remaining a hands-on individual contributor. • Collaborate with the Product Manager and Product Designer to refine, estimate, and detail epics and features, translating business requirements into well-defined technical solutions. • Support the Engineering Manager in mentoring and coaching team members, conducting code reviews, and fostering a culture of knowledge sharing and continuous improvement. • Actively use and champion agentic AI tools across the software development lifecycle, establishing best practices and driving adoption within the team. • Coordinate with other Technical Leads, architecture, and cloud teams to ensure alignment on technical direction, shared standards, and cross-team dependencies. • Actively participate in customer support escalations, providing technical expertise to diagnose issues and drive their resolution. • Design and implement scalable, maintainable solutions for complex technical challenges, contributing significantly to the team’s codebase.

• Own solution architecture & design for Matrix42 ESM implementations • Lead architectural workshops and align stakeholders • Ensure technical excellence across delivery • Enable and coach delivery teams • Provide process & tool advisory to align Matrix42 capabilities with customer operating models • Create audience-adapted presentations and documentation • Support pre-sales / pre-study activities • Design and review integration architectures • Drive continuous improvement of PSO delivery • Deliver or support tool trainings for customers

• Support our customers in the ESM environment • Network management • Act as first contact for technical support, resolving incidents efficiently • Troubleshoot issues in your solution area, escalating complex cases • Communicate effectively with customers and partners on issue status and resolution • Document solutions and contribute to the knowledge base • Work closely with Cloud, Services, Engineering and other internal teams • Support process improvements • Coordinate or escalate major incidents when needed

• Design, develop, test, and deliver high-quality software features end-to-end, taking ownership of complex functionality across the full stack. • Actively leverage agentic AI tools in daily development workflow to accelerate delivery, improve code quality, and explore innovative solutions. • Participate in architectural and technical design discussions, contributing ideas and helping evaluate trade-offs alongside the Technical Lead. • Collaborate with Product Manager and Product Designer to understand requirements, clarify acceptance criteria, and provide technical input on feasibility and estimates. • Conduct thorough code reviews, share knowledge with team members, and mentor junior engineers to raise the overall engineering quality of the team. • Participate in customer support topics and escalations, helping diagnose and resolve technical issues in a timely manner. • Continuously improve engineering practices by identifying bottlenecks, proposing process improvements, and staying current with relevant technologies.

• Be an integral part of the team, actively shaping product direction, priorities, and ways of working • Drive IGA solutions backlog and roadmap management, ensuring focus on the highest-value initiatives • Bring clarity through strong documentation that supports both internal teams and customer-facing use cases • Support Professional Services and follow up on ongoing IGA projects to ensure smooth execution and successful outcomes • Actively support Sales, Pre-Sales by shaping and designing winning solutions for new customer cases • Configure IGA solution in Pro platform and in Enterprise solutions, manage releases, and contribute to building product add-ons • Own end-to-end use case planning—from customer needs and requirements to launch and adoption