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Allsup

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Manager, Vocational Case Management

ManagerManagerFull TimeRemoteSeniorTeam 501-1,000Since 1984H1B No SponsorCompany SiteLinkedIn

Location

Florida + 3 moreAll locations: Florida | Missouri | Tennessee | Texas

Posted

91 days ago

Salary

$54.6K - $82.5K / year

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Manager, Vocational Case Management

Allsup

• Leads a team of Vocational Case Managers in day-to-day operations to achieve successful return to work results for individuals with disabilities. • Responsible for quality of service provided. • Responsible for people management in a remote environment, which includes training, staffing, coaching, performance management, auditing calls, quality assurance file reviews, development, motivation, and recognition of employees. • Ability to use data and metrics to evaluate individual performance. • Works closely with Director in carrying out responsibilities. • Establish processes and controls within the department to promote excellent work quality and achieve department, company and customer service goals. • Plan, develop, and recommend department goals, key performance indicators and objectives consistent with Allsup Employment Services objectives. • Responsible for ensuring all department goals, objectives and key performance indicators are met on a consistent basis. • Monitors progress toward each team member’s goal. • Maintain a department structure conducive to a high level of productivity. • Evaluate current processes and encourage all team members to identify areas of opportunity or improvement. • Create an environment of trust with employees and develop a team culture that motivates employees to succeed. • Develop performance plans and conduct both informal and formal evaluations. • Foster good communications within the department and work closely with other managers, supervisors and other staff members. • Maintains strict confidentiality of beneficiary and Allsup Employment Services information.

Job Requirements

  • Bachelor's degree from an accredited university in Vocational Rehabilitation Counseling, or related field, Master’s degree preferred
  • National certification (CRC, CVE, NRC or CCM), preferred
  • Demonstrated experience in management or supervision in managing programs that provide job placement employment counseling services to individuals with disabilities
  • Demonstrated knowledge and experience with the Social Security Ticket to Work Program, including strong understanding of all program phases—Trial Work Period, Extended Period of Eligibility, and Expedited Reinstatement.
  • Knowledge of the ADA and job accommodation processes preferred
  • Knowledge of the Social Security disability process strongly preferred
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products
  • Analytical and interpretive skills
  • Strong organizational and interpersonal skills
  • Ability to work in a team environment with remote employees
  • Ability to skillfully manage multiple, complex projects and competing priorities concurrently while working under pressure to meet deadlines and maintaining strong customer service orientation
  • Great attention to detail, and results focused
  • Must pass Federal background check (including fingerprinting process).

Benefits

  • Health, Dental, and Vision Insurance
  • 401(K) Matching
  • Short-Term and Long-Term Disability Insurance
  • Life Insurance
  • Paid Time Off
  • Paid Holidays
  • Flexible Spending and Health Savings Account
  • Tuition Reimbursement
  • Pet Insurance
  • Employee Assistance Program

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