Allsup

• Can effectively manage inbound and outbound calls to potential customers with the goal of assessing eligibility, educating them about the advantages of utilizing Allsup’s services, and signing them up to work with Allsup. • Thrive in a fast-paced, multi-tasking type of work environment. • Are self-motivated to succeed but also enjoy a competitive, monthly incentive program. • Navigate conversations to focus on selling Allsup services, answering questions, resolving concerns and achieving a high level of customer satisfaction. • Demonstrate tact and diplomacy in handling problem solving situations. • Have the ability to learn complex government programs and Allsup processes, in a remote training environment. • Enjoy helping customers over the phone, in a dedicated computer desk workspace that is free from distractions.

• Responsible for people management which includes staffing, coaching, performance management, development, motivation, and recognition of employees. • Lead the performance management process, including developing performance plans, conducting annual performance reviews, routine quality audits as well as monthly one on one discussions. • Understands, develops, and implements KPIs and metrics. • Develops and monitors progress of team and employee goals. • Conducts regular one-on-one meetings with each employee to build strong relationships and provide performance feedback. • Analyzes business data and makes recommendations to improve operations, customer experience, as well as forecast and plan. • Ensures all employees understand and utilize the company’s best practices for performing their roles. • Develop and deliver presentations, programs, and communications to motivate and educate employees. • Responsible for detecting and developing training materials to further enhance the performance of the AVDAS team. • Communicate company goals so employees understand their roles. • Lead or assist in special projects and other duties as assigned.

• Review and prepare a summary of the veteran’s claims file which includes past and present VA decisions. • Analyze medical evidence. • Review VA law and regulations. • Determine any error of law administered by the Regional Office and/or Veteran Law Judge in order to compose the brief. • Review medical records, applications on file, and the claim’s agent medical development profile. • Select appropriate disability benefit questionnaires and sends to the appropriate provider based upon the claimant’s medical conditions. • Assist claimants with drafting lay statements; drafting independent medical opinion request letters and case summaries for medical consultants. • Identify and send correct VA disability benefit questionnaires. • Process work in a timely and accurate manner. • Maintain technical knowledge of all VA programs and procedures. • Mentor peers and support staff.

• Represent Veterans applying for VA Disability Compensation • Responsible for all aspects of representation for claims and appeals for VA Disability benefits • Interview Veterans • Analyze medical and military service records • Prepare appeals with supportive written summaries and evidence • Attend hearings • Evaluate claims for appeal • Travel to hearings is required; encourage use of BVA’s virtual hearing option

• Manage an active vocational caseload working with individuals with a disability through the Ticket to Work Program • Provide job search assistance to beneficiaries including sending job leads, job boards, resume reviewing and/or writing, career exploration, job interviewing practice, discussing return to work barriers and resources • Manage a large volume of phone/emails/texts conversations with beneficiaries and build rapport and redirect conversation, as needed, and as appropriate • Provides on-going education to the beneficiary about the Social Security Administration Ticket-to-Work program, and encourages on-going participation including paystub submission at time of return to work • Verifying the beneficiary’s employment goal is appropriate and achievable • Support and coach the beneficiary while applying for jobs, and job retention • Assist beneficiaries in scheduling job interviews and schedule follow-up calls with beneficiaries to assess interview result • Complete Social Security forms as required • Conduct conference calls with beneficiaries and social security • Assist employed beneficiaries with workplace accommodations/disclosure or assistance finding new employment • Other duties as assigned

Title: Sales Specialist Location: Remote (Orlando, Florida, US)(St. Louis, Missouri, US)(Houston, Texas, US)(Phoenix, Arizona, US) (Nashville, Tennessee, US) Work Type: Remote Department: Consumer Disability Sales - 34 Job Description: About the role - Do you want a rewarding career that involves making an impact on people’s lives? We are looking for team members who excel at high volume telephonic sales. If you are motivated by commissions or bonuses that can be earned by simply gaining the confidence of customers to sign them up for assistance, then our Sales Intake Specialist role is the position for you! As a Sales Intake Specialist, you will balance your work day between servicing customers on inbound calls and managing your case load inventory. You will guide the customer through an evaluation process to determine eligibility for Social Security Disability Insurance (SSDI) or veterans’ disability appeals services. Your focus will be on creating a positive, lasting impression through excellent customer service, sales, education and relationship building techniques. What you'll do - Can effectively manage inbound and outbound calls to potential customers with the goal of assessing eligibility, educating them about the advantages of utilizing Allsup’s services, and signing them up to work with Allsup. - Thrive in a fast-paced, multi-tasking type of work environment. - Are self-motivated to succeed but also enjoy a competitive, monthly incentive program. - Navigate conversations to focus on selling Allsup services, answering questions, resolving concerns and achieving a high level of customer satisfaction. - Demonstrate tact and diplomacy in handling problem solving situations. - Have the ability to learn complex government programs and Allsup processes, in a remote training environment. - Enjoy helping customers over the phone, in a dedicated computer desk workspace that is free from distractions. Qualifications - Experience in sales or customer service-related field - Ability to work in fast paced environment while navigating multiple complex software programs using a variety of resources. - Excellent verbal and written professional communication skills - A high level of initiative and drive to succeed, coupled with an ability to independently problem solve. Benefits - Three weeks of paid, interactive training, followed by a supportive mentor program. - Remote work environment with company provided equipment - Department hours of operation: Monday through Friday 7am-7pm CST - Competitive incentive program, with potential of up to $2,500 per month - Health, Dental, and Vision Insurance - 401(K) Matching - Short-Term and Long-Term Disability Insurance - Life Insurance - Paid Time Off - Paid Holidays - Flexible Spending and Health Savings Account - Tuition Reimbursement - Pet Insurance - Employee Assistance Program

Role Description This is a full-stack software development role responsible for designing and creating features of web applications using a mix of .Net and JavaScript technology frameworks. This is a team-based environment using scrum development practices, working closely with stakeholders to deliver solutions for all aspects of our business. Qualifications - 2-5 years of professional programming experience. - Experience with object-oriented languages including at least C# and JavaScript. - Experience with HTML and CSS and a good knowledge of best practices. - Experience with SQL databases. - Experience with web services. Requirements - Provide time estimates for work effort and complete assigned work during a sprint cycle. - Work alongside all IT Department teams and Product Owner teams. - Work well with others and approach work as a member of a team. - Provide documentation for all completed work (e.g., commented code, discussion in user stories, detailed pull request comments, and wiki articles). - Communicate clearly with both IT and non-IT personnel. - Assist other Development and DevOps team members. - Work with Product Owners to create new user stories and refine existing user stories. - Perform coding tasks with minimal guidance. - Read and understand existing older code and applications. - Learn new technologies as necessary with some guidance. - Be able to stay on task in a work-from-home environment. Preferred Technical Qualifications - Experience with .NET Framework and .NET Core. - Experience with normalized SQL database structures. - Experience optimizing code and SQL to be more performant. - Experience with React and/or Vue. - Experience working in Agile/Scrum. - Experience with functional programming within C# and JavaScript. - Experience with Umbraco CMS, Salesforce and/or HubSpot. Benefits - Health, Dental, and Vision Insurance - 401(K) Matching - Short-Term and Long-Term Disability Insurance - Life Insurance - Paid Time Off - Paid Holidays - Flexible Spending and Health Savings Account - Tuition Reimbursement - Pet Insurance - Employee Assistance Program

• Leads a team of Vocational Case Managers in day-to-day operations to achieve successful return to work results for individuals with disabilities. • Responsible for quality of service provided. • Responsible for people management in a remote environment, which includes training, staffing, coaching, performance management, auditing calls, quality assurance file reviews, development, motivation, and recognition of employees. • Ability to use data and metrics to evaluate individual performance. • Works closely with Director in carrying out responsibilities. • Establish processes and controls within the department to promote excellent work quality and achieve department, company and customer service goals. • Plan, develop, and recommend department goals, key performance indicators and objectives consistent with Allsup Employment Services objectives. • Responsible for ensuring all department goals, objectives and key performance indicators are met on a consistent basis. • Monitors progress toward each team member’s goal. • Maintain a department structure conducive to a high level of productivity. • Evaluate current processes and encourage all team members to identify areas of opportunity or improvement. • Create an environment of trust with employees and develop a team culture that motivates employees to succeed. • Develop performance plans and conduct both informal and formal evaluations. • Foster good communications within the department and work closely with other managers, supervisors and other staff members. • Maintains strict confidentiality of beneficiary and Allsup Employment Services information.

About the role - Do you want a rewarding career that involves making an impact on people’s lives? We are looking for team members who excel at high volume telephonic sales. If you are motivated by commissions or bonuses that can be earned by simply gaining the confidence of customers to sign them up for assistance, then our Sales Intake Specialist role is the position for you! As a Sales Intake Specialist, you will balance your work day between servicing customers on inbound calls and managing your case load inventory. You will guide the customer through an evaluation process to determine eligibility for Social Security Disability Insurance (SSDI) or veterans’ disability appeals services. Your focus will be on creating a positive, lasting impression through excellent customer service, sales, education and relationship building techniques. What you'll do - Can effectively manage inbound and outbound calls to potential customers with the goal of assessing eligibility, educating them about the advantages of utilizing Allsup’s services, and signing them up to work with Allsup. - Thrive in a fast-paced, multi-tasking type of work environment. - Are self-motivated to succeed but also enjoy a competitive, monthly incentive program. - Navigate conversations to focus on selling Allsup services, answering questions, resolving concerns and achieving a high level of customer satisfaction. - Demonstrate tact and diplomacy in handling problem solving situations. - Have the ability to learn complex government programs and Allsup processes, in a remote training environment. - Enjoy helping customers over the phone, in a dedicated computer desk workspace that is free from distractions. Qualifications - Experience in sales or customer service-related field - Ability to work in fast paced environment while navigating multiple complex software programs using a variety of resources. - Excellent verbal and written professional communication skills - A high level of initiative and drive to succeed, coupled with an ability to independently problem solve. Benefits - Three weeks of paid, interactive training, followed by a supportive mentor program. - Remote work environment with company provided equipment - Department hours of operation: Monday through Friday 7am-7pm CST - Competitive incentive program, with potential of up to $2,500 per month - Health, Dental, and Vision Insurance - 401(K) Matching - Short-Term and Long-Term Disability Insurance - Life Insurance - Paid Time Off - Paid Holidays - Flexible Spending and Health Savings Account - Tuition Reimbursement - Pet Insurance - Employee Assistance Program DISCLAIMER Tasks, duties, and responsibilities as listed in the job description are not exhaustive. The company may assign other tasks, duties and responsibilities with no prior notice. Equal Opportunity Employer. ALL characteristics protected by federal, state, or local law.

• Serves as the primary point of contact for incoming inquiries for claimants pending in the Department of Veterans Affairs (VA) disability appeal process • Reviews claimant completed questionnaires as well as interviews claimants by telephone to complete various disability claim forms • Places outgoing calls to claimants when additional information or follow up as needed • Position involves heavy data entry and claimant education, with the objective of solving problems without escalation • Also responsible for providing the claimant insight into the VA process, explaining decisions and encouraging continued participation in the disability process • Performs work with minimal supervision