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CSG

CSG delivers innovative customer engagement solutions that help you acquire, monetize, engage and retain customers.

Senior Program Manager – Strategic Programs

Program ManagerProgram ManagerFull TimeRemoteSeniorTeam 5,001-10,000Since 1982H1B SponsorCompany SiteLinkedIn

Location

South Africa

Posted

24 days ago

Salary

R1,064.9K - R1,916.8K / year

Seniority

Senior

Bachelor Degree10 yrs expEnglishPMP

Job Description

Senior Program Manager – Strategic Programs

CSG

• Primary responsibility for management and leadership of the project management team. • Leverage expertise in project management, leadership, and stakeholder engagement to drive the successful execution of projects / programs across the portfolio mitigating risks, achieving business objectives and delivering value to stakeholders. • Ability to navigate complex challenges, inspire teams and foster innovation. • Develop and execute end-to-end delivery strategies, ensuring alignment across all project functions and stakeholders. • Guide and manage complex transformation projects or workstreams within large-scale programs. • Define and implement program approaches and plans, coordinating multiple projects, vendors, and delivery teams. • Track KPIs, benefits, and program integration while facilitating PI (Program Increment) planning. • Create or approve project initiation documentation, delivery approaches, and success criteria. • Contribute to the project or program delivery strategy. • Deliver projects within agreed scope, budget, and timelines while managing risks, issues, and quality standards. • Implement delivery practices and methodologies; facilitate workshops, meetings, and requirement-gathering sessions. • Stay close to technical and functional details, ensuring alignment between business and technical requirements. • Develop and execute stakeholder communication plans; facilitate senior-level discussions and governance meetings. • Create and manage project budgets. • Proactively identify and address delivery challenges, dependencies, and change management needs. • Drive continuous improvement initiatives within the Delivery Practice or CSG, enhancing efficiency and best practices. • Mentor and collaborate with less experienced Project Managers to support skill development and project success.

Job Requirements

  • Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent experience.
  • Overall 10+ years of professional experience, including 5+ years in program management.
  • Proven business acumen coupled with strong skills in organizational change management and communications.
  • Strong knowledge of project management methodologies (Agile, Waterfall, etc.) and tooling (MS Project, Jira, Confluence, ADO etc.).
  • Relevant certifications (e.g., PMP, PRINCE2, or Agile certifications).
  • A seasoned project or delivery professional with strong expertise in managing large, complex, and multi-functional projects or workstreams.
  • A collaborative leader who excels at coordinating cross-functional teams and stakeholders to ensure seamless execution.
  • An organized and detail-oriented individual skilled in managing multiple project components, timelines, and deliverables.
  • Proven ability to lead and manage internal strategic programs across multiple business units.

Benefits

  • This role is eligible for a bonus opportunity.
  • Accommodation for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

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