Autodesk

• Partner with cross functional teams to align annual sales planning objectives and growth priorities • Consolidate sales and industry strategic plans into a unified view of growth opportunities and investment priorities • Program Manage annual sales planning with structure and data-driven recommendations • Develop and manage sales productivity metrics, performance reporting, and productivity-per-head analyses • Analyze quota attainment, overlay effectiveness, and sales coverage ratios across roles, geographies, and business segments • Conduct ad hoc business analysis and scenario modeling to evaluate revenue impacts of strategic decisions • Build financial and operational models supporting resource allocation and workforce planning • Analyze pipeline health, conversion performance, and sales funnel effectiveness using CRM and reporting tools • Create executive presentations and strategic communications that clearly articulate findings, risks, and recommendations

• Independently generate, advance, and close new business, upsell, and cross sell opportunities • Maintain strong forecast accuracy and disciplined pipeline management • Lead structured discovery conversations focused on measurable business outcomes • Clearly articulate customer value and position solutions to address defined challenges • Develop and apply in depth knowledge of assigned solutions, aligning capabilities to customer workflows and use cases • Co develop and execute account growth strategies in partnership with ARs • Identify expansion opportunities across multiple personas, teams, and business units • Coordinate internal resources, including technical specialists and partners, to advance opportunities through evaluation, negotiation, and close • Confidently position solutions in competitive selling environments and address customer objections • Engage and enable partners to support customer adoption, renewals, and expansion initiatives

• Develop positioning, messaging frameworks, value propositions, and launch plans for assigned product areas. • Drive cross-functional coordination for quarterly launches and tiered product updates. • Develop and manage webinars, newsletters, in-product communications, onboarding materials, and campaign assets that help customers understand, adopt, and realize the value of Informed Design. • Produce a high volume of customer- and internal-facing assets, including communication briefs, demo scripts, presentations, landing pages, blog posts, webinars, video scripts, customer testimonials, training materials, and product stories that translate technical workflows into clear customer value. • Collect and synthesize customer feedback, competitive signals, market trends, and usage data to inform messaging, launch priorities, adoption programs, and product direction. • Create practical enablement and training materials that help Sales, Customer Success, Adoption, and Partner teams explain Informed Design, identify relevant use cases, and communicate value clearly. • Work closely with Product, Engineering, Design, Sales, Customer Success, Adoption, and Marketing teams to ensure alignment across messaging, launch execution, customer training, and field readiness. • Contribute to the strategy and planning for Autodesk and industry events, including demo scenarios, booth presence, customer-facing materials, and session content. • Collaborate with the product marketing team to improve templates, content libraries, launch processes, and repeatable ways of working as the function scales.

Role Description Manage a diverse team with a clear focus on helping customers adopt industry-leading 3D design, engineering, and entertainment software by providing solutions, direction, and troubleshooting for installation and licensing issues. You are responsible for leading a group of specialists who resolve customer issues reported to Autodesk Support through phone, web, online forums, and other channels while working during EMEA Business hours. In addition to addressing customer issues, the specialists may also participate in various proactive support activities such as developing and delivering webinars, hosting Q&A sessions in our online communities, and publishing technical articles on the Autodesk Knowledge Network (AKN). Qualifications - Bachelor’s degree or equivalent work experience. Preferably in Mechanical/Civil Engineering - Ten years of management experience in a technology and customer support industry - Proficient in CRM and knowledge-capture tools and processes - Knowledge of Fusion/PLM/PDM - Strong written and verbal English communication skills. Additional language skills are a plus Requirements - Manage the implementation of processes and plans to ensure the effective delivery of technical and support services for Autodesk products - Measure and monitor performance against established service levels to ensure achievement of individual and team targets; conduct periodic verification of work to ensure adherence to organizational standards - Directly investigate and ensure resolution of all escalated issues related to service delivery and customer satisfaction and ensure timely communication to customers and appropriate stakeholders - Manage and implement employee human resources programs and initiatives; ensure implementation of employee performance plans, onboarding programs, employee development, and coaching initiatives - Manage and prepare budgets and work closely with senior management on forecasting, discrepancy and variance trend analysis, and related financial planning - Lead or participate in setting organizational vision, global projects, and initiatives; proactively identify more efficient strategies to promote efficiency - Ensure staff are adequately prepared to support products by developing, planning, and implementing training, processes, and programs - Drive communication across the organization; ensure new information is coordinated with support teams and partner teams - Develop relationships with division staff; drive alignment, understanding, and results needed to achieve customer satisfaction and business objectives - Establish working relationships with Product Development and Product Management to ensure customer feedback is addressed, actions are taken and tracked, and customers and staff are informed of progress Benefits - Salary is one part of Autodesk’s competitive compensation package - Offers are based on the candidate’s experience and geographic location - Compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package Company Description Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

• Design, develop and maintain frontend applications (JavaScript, React, TypeScript) alongside backend services (Golang, AWS) • Build and optimize beautifully rendered, web-based components that push performance limits across XR Headsets • Lead large, complex projects across teams, defining scope, planning execution, and delivering milestones on time • Collaborate with architects, UX designers, product managers, and stakeholders to translate business requirements into product features • Help shape system design and architecture across cloud and web environments, improving scalability, performance and feel across immersive and 2D environments • Lead technical discussions, align outcomes with business goals, and document solutions for clarity and adoption • Stay ahead of emerging trends to anticipate and address future development needs

• Lead and support end-to-end execution of announcements • Shape and execute earned media strategies • Serve as a core communications team member for Autodesk’s small business program • Develop communications strategies that help leaders across Autodesk • Write and edit across formats and audiences • Bring a working understanding of how social platforms and creators shape brand perception • Track the impact of communications programs

• Act as a strategic partner, collaborating cross-functionally with Sales, Operations, Finance, and Product teams • Engage with sales leadership to execute on sales strategy • Manage end-to-end planning process for portfolio and territory planning and sales assignments • Ensure key milestones, risks, and dependencies are clearly tracked and proactively managed • Summarize program status through clear, executive-level presentations and communications • Drive connected planning with quota setting teams to ensure quotas align with compensation rules

• Design, code, test, debug, and document new and existing functional components • Document architectural decisions and code design specifications • Collaborate and communicate effectively with your leads, Product Managers, DevOps, SDETs, and Software Developers • Participate actively in code reviews and contribute to technical discussions • Solve complex problems that require in-depth evaluation of variable factors

• Architect and implement scalable hosting solutions for dynamic SaaS web applications, ensuring reliability, performance, and resilience at scale • Lead the design, implementation, and evolution of secure, scalable, and reliable Infrastructure-as-Code solutions across GCPay environments • Establish, document, and drive adoption of engineering standards, operational processes, and DevOps best practices that improve consistency, maintainability, and delivery efficiency • Own and continuously strengthen security and compliance practices across infrastructure and applications, including hardening, access controls, and least-privilege enforcement • Use modern tools such as Docker, Terraform, AWS cloud technologies, and related automation frameworks to provision, manage, and deploy infrastructure and services • Partner closely with development and testing teams throughout the development lifecycle to ensure quality, operational readiness, and successful delivery • Drive automation across build, deployment, infrastructure, and operational workflows, and evaluate new technologies where they can improve reliability, scalability, security, or developer productivity • Define, monitor, and improve Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets to ensure reliability goals are measurable, understood, and achieved • Provide technical leadership in aligning platform strategy, infrastructure investments, and operational priorities with business and product requirements • Participate in on-call rotation and lead incident response efforts, ensuring timely resolution, strong cross-functional coordination, and clear communication during production events • Lead blameless post-incident reviews to identify root causes, drive corrective and preventive actions, and improve overall platform reliability and team effectiveness • Contribute hands-on coding, scripting, and automation to improve tooling, deployment workflows, infrastructure management, and operational efficiency • Own the operational health, scalability, and security posture of GCPay’s core platform, including systems built on Java, MySQL, ElasticSearch, and AWS cloud technologies • Serve as a senior technical resource and trusted partner across teams, using sound engineering judgment and business context to solve complex platform and operational challenges • Demonstrate strong ownership, a self-starter mindset, and a commitment to continuous improvement, learning, and engineering excellence • Solve complex problems that require in-depth evaluation of variable factors by taking a broad perspective to identify the best approach and innovative solutions • Effectively communicate technical challenges within and across teams • Keep yourself up-to-date with evolving technologies and showcase them with an implementation

• Define how customers interact with AI across Autodesk's Go-to-Market experiences • Design conversations that make AI-powered support, commerce, and customer engagement effective • Create conversation flows, prompts, and escalation experiences across various interfaces • Collaborate with teams to shape AI behavior and deliver cohesive customer experiences • Prototype, test, and iterate conversational experiences to improve task success and customer satisfaction