• Research and investigate new or improved business and management practices applicable to the IA's TAAMS recompete and Probate program operations. • Analyze program and directorate operational needs to determine requirements as they relate to operational management systems and emerging IT modernization initiatives (including eProbate/eNativeTrust). • Review forms, reports, and internal materials; confer with management and program users to identify inefficiencies and recommend improvements to reporting processes and formats. • Provide analysis of reporting requirements, simplify data reporting methods, and ensure submission timelines and accuracy standards are consistently met. • Participate in program-level problem-solving discussions and contribute to development of solutions that benefit the organization's internal workflows and operational procedures. • Apply process improvement principles and re-engineering methodologies to support planning and transition activities. • Monitor program administrative processes for opportunities to improve efficiency and reduce redundancy; develop and document recommendations for leadership review. • Research stakeholder organizations—internal and external—to map leadership structures, ranges of activity, and relevant points of contact to inform program coordination. • Conduct capability analyses; evaluate and advise on organizational methods and procedures for administrative and program support systems. • Conduct internal program studies and evaluations; recommend work simplification measures and prepare operations documentation to support effective program management. • Create, document, and manage a controlled information and knowledge management system for program artifacts, reports, and decision-support materials. • Develop weekly and daily status reports; assist in preparing leadership briefings and communications; review internal materials for accuracy and consistency. • Support vendor coordination and transition planning activities; maintain awareness of risks, issues, and evolving program objectives. • Assist with acquisition and budget support documentation as directed by the COR, including contributions to IGEs, budget justifications, and related materials.

• Own retention, engagement, and lifetime value of Fliff’s highest-value players • Build and evolve our VIP program from scratch, including structure, rewards, and player journeys • Build deep, direct relationships with VIP players through personalized outreach (1:1 messaging, offers, experiences) • Identify churn signals early and proactively intervene to retain at-risk players • Design and evolve the VIP program (tiers, benefits, rewards, experiences) with a clear focus on retention and player satisfaction • Launch and manage targeted promotions, bonuses, and experiences that drive repeat play and loyalty • Continuously refine the program based on player behavior and feedback • Develop segmentation strategies to deliver tailored experiences to different VIP cohorts • Create high-touch moments that make players feel recognized and valued (not just incentivized) • Balance automation with human interaction to scale without losing the “VIP feel” • Analyze player behavior, engagement patterns, and promo performance to improve outcomes • Track key metrics like retention, reactivation, frequency, and player lifetime value • Run experiments on offers, messaging, and experiences to continuously improve performance • Partner with Marketing, Product, Ops, and Support to deliver a seamless VIP experience • Advocate for VIP players internally—ensuring their needs shape product and promotional decisions • Help define tooling, workflows, and processes to support a best-in-class VIP program

• Lead all aspects of the end-to-end lifecycle of NVIDIA Gen AI Software Solution projects, from inception to deployment across multiple OEMs throughout the definition of a framework that contemplates all aspects from design, development, validation and deployment. • Collaborate with internal and external partners to gather requirements, set project goals, and maintain clear communication throughout the project lifecycle. • Lead multi-functional teams of Infrastructure and Software engineers, Product managers, encouraging a collaborative and innovative work environment. • Provide technical guidance and support to the team, ensuring alignment to standard methodologies in Gen AI Software Solutions development and validation across OEM and our ecosystem partners. • Identify potential risks throughout the execution of the program, and develop mitigation strategies to ensure project success. • Establish and supervise key program/project metrics to evaluate project progress and outcomes. • Stay updated on NVIDIA Gen AI Software Solutions industry trends and new technologies to determine the best project direction and strategy.

• Support the planning, coordination, and execution of medical operations oversight and inspection activities. • Assist in evaluating subcontracted medical providers, including emergency medical services, mobile surgical and resuscitative teams, CCET capabilities, and pre-hospital care personnel. • Track and manage inspection findings, corrective actions, and compliance requirements across the program. • Maintain documentation related to medical program performance, readiness, staffing, training, and equipment. • Support the development and refinement of medical inspection checklists, evaluation criteria, and reporting templates. • Analyze medical program data to identify trends, gaps, and areas for improvement in performance and compliance. • Coordinate with the Medical Operations Oversight Physician to support inspection execution, data collection, and reporting. • Interface with the Program Medical Director, operations staff, and subcontractors to ensure transparency and alignment on program requirements. • Assist in the preparation of reports, briefings, and executive summaries for internal leadership and government stakeholders. • Monitor adherence to contractual requirements, internal policies, and applicable medical and operational standards. • Support logistics coordination related to medical operations, including equipment tracking, personnel movement, and site readiness as required. • Contribute to process improvement initiatives aimed at increasing efficiency, compliance, and program effectiveness.