CSG

• Support the design, implementation, and continuous improvement of security controls, policies, and processes aligned with HITRUST requirements • Maintain the HITRUST certification posture, supporting assessments, and ensuring controls remain effective and audit ready • Collaborate closely with teams around the world • Play a key role in demonstrating CSG’s security posture to auditors, customers, partners, and regulators • Drive process improvements related to HITRUST compliance program, including control implementation and monitoring, assessment, evidence management and audit readiness

• Own and grow a portfolio of strategic accounts focused on print and mail communications solutions • Design and execute go-to-market strategies • Lead and orchestrate complex, multi-stakeholder sales cycles • Create and execute account and pursuit plans for new logo CDD accounts • Prospect, qualify, and develop opportunities through outreach, networking, and relationship building • Lead the full sales process, including: Discovery, solution framing, and value proposition design

• Collaborate with the sales team and the Customer Solution Consultant to identify the customer requirements, articulate a product set or solution to meet those requirements, evangelize the proposed solution, and adjust the solution as necessary for the customer. • Lead and drive the technical aspects of the sale to include the development of such artifacts as: API integration architecture, application description, system flow diagrams, input/outputs, connectivity, project schedule, reporting, estimates and SLAs. • Validate the product, service design, and/or solution is relevant, the right fit, and complete for the customer. • Develop and present technical architecture and/or product/solution design solutions to the customer. • Design payment acceptance solutions spanning card processing and ACH/eCheck, including funding, settlement, reporting, and dispute workflows. • Lead API integration discussions with ISV partners and merchants covering REST APIs, webhooks, hosted payment pages, and mobile SDKs; build and deliver sandbox demonstrations and proofs of concept. • Position PCI-DSS scope considerations and NACHA compliance requirements as part of the proposed solution design. • Teach customers unique insights about how our products can help them compete in the marketplace and deliver ROI, tailor messaging to each decision-maker across the organization and influence the sales process while overcoming customers’ objections. • Develop advocates and relationships across the customer organization that can assist with building consensus on behalf of CSG. • Educate the customer on the value-based benefit, scalability, story, ROI, and environment configuration of the solution. • Ensure our customers/prospects understand the nature of our complicated products and services by translating our terminology into theirs. • May work with other lesser experienced team members on proper goal setting, work prioritization, product training, and presentation techniques. • May assist with putting together RFPs/RFIs. Overall, serve as a mentor to new members of the team. • Collaborate with the Bid Management Team, Legal Team, and Partnerships Team for any NDAs, proposals, SOWs, MSAs, and Reseller agreements as requested. • Alert the sales team to potential risk to deal closure and develop solutions to mitigate risk. • Meet or exceed assigned productivity while maintaining a high level of customer satisfaction. • Pursue both new business and additional business development opportunities within target accounts regarding product enhancements or initiatives. • Track economic and industry trends as well as competitive threats and understand its implications on customer business with both existing and new target accounts. • Advise and educate colleagues on what may integrate with our product portfolio to provide a more comprehensive solution to match the business requirements. • Travel domestically and/or internationally up to 20%, as necessary.

• Define and lead changes in business processes, database architecture, and data warehouse technologies. • Design and implement scalable, resilient database solutions using PostgreSQL and SQL Server. • Lead database resiliency, disaster recovery, and failover initiatives. • Develop and maintain enterprise data models and Data Lake architectures. • Collaborate with application architects, Directors, and Senior Managers across Customer Care, Product, and Technology domains. • Provide subject matter expertise in data architecture, reporting, analytics, and process optimization. • Lead cross-functional projects and technology initiatives across the Technology and Product organization (TAP).

• Support production and non-production JO and Analytics environments across regions; troubleshoot incidents with peers and TechOps; contribute to root-cause analysis and follow-up improvements. • Build and maintain Bash and Python scripts and small tools for deployments, diagnostics, data/ops workflows, and reducing manual toil. • Contribute to Azure DevOps pipelines, Terraform-managed AWS resources, and Kubernetes (EKS) workloads; follow Git-based change practices and team standards. • Help operate monitoring and alerting (Prometheus, Grafana, CloudWatch); tune dashboards and runbooks so issues are visible early. • Coordinate with Development, Professional Services, and Support on releases, environment needs, and customer-impacting work; communicate clearly in a distributed team. • Write runbooks, READMEs, and handoffs for systems you touch; make it easy for the next engineer to operate what you built. • Question how things work, propose safer/faster patterns, and adopt modern DevOps, cloud, and data pipeline (ETL/streaming) practices where they fit our stack.

• Generate and maintain complex data sets needed for analytics • Design and implement solutions to automatically extract, transform, and load data sets where needed • Create scripts, tools, or other software solutions • Understand business KPIs and translate to requirement definitions used in reporting • Monitor, Assist and Engineer solutions to resolve data issues from service desk • Identify areas for design and implementation improvement • Analyze and determine automation scripts and process to improve problem avoidance and early detection of incidents and problems. • Implement data warehouse solutions for specific clients, in a repeatable fashion, leveraging the platform where possible and enhancing it when necessary • Implementation of but not limited to data model design, ETL processing, data match and hygiene business rules, data auditing, profiling, and reporting • Collaborates with Data Scientists, Architects, and business teams to improve data streams that feed business intelligence tools, increasing data accessibility, and fostering educated decision making across the organization

• Generate and maintain complex data sets needed for analytics • Design and implement solutions to automatically extract, transform, and load data sets where needed • Create scripts, tools, or other software solutions • Understand business KPIs and translate to requirement definitions used in reporting • Monitor, Assist and Engineer solutions to resolve data issues from service desk • Identify areas for design and implementation improvement • Stay abreast of latest technology trends and bring forth ideas on how to apply to our business in a value driven manner • Provide technical estimations in level of effort for client change orders and prospect proposals • Analyze and determine automation scripts and process to improve problem avoidance and early detection of incidents and problems. • Implement data warehouse solutions for specific clients, in a repeatable fashion, leveraging the platform where possible and enhancing it when necessary • Implementation of but not limited to data model design, ETL processing, data match and hygiene business rules, data auditing, profiling, and reporting • Collaborates with Data Scientists, Architects, and business teams to improve data models that feed business intelligence tools, increasing data accessibility, and fostering educated decision making across the organization

Role Description As a Technical Support Analyst Grad within our Analysis and Support team, you will play a key role in maintaining the stability and performance of CSG’s products and applications. Working closely with engineering and customer-facing teams, you will develop hands-on experience in application troubleshooting, system monitoring, and customer support. - Be involved in analyzing, troubleshooting, and debugging CSG products and performing basic fixes and support resolution activities. - Assist with deployments and building activities using Jenkins and CI/CD pipelines. - Play an active role in identifying system issues and perform root cause analysis. - Perform basic code fixes and support defect resolution activities. - Collaborate with engineers and R&D teams in maintaining system logs and documentation. - Participate in rotational on-call support with critical production incidents and fixes and perform basic system administration tasks using Linux/Unix shell scripting. Qualifications - Bachelor’s Degree OR a Diploma in Computer Science, Information Technology, or a related field or equivalent. - 0.5 to 1 year experience in application support, software development, or technical operations. - Exposure to relational databases like SQL/PLSQL and cloud platforms such as AWS or Azure. - Familiarity with tools such as Jenkins and Azure DevOps. - Basic knowledge of Python and/or Shell Scripting. - Ability to work a split shift schedule from 9:00 AM to 3:00 PM and 6:00 PM to 9:00 PM IST, aligned with business requirements. - Ability to read, write, speak, and understand the English language in a business environment. Benefits - Work from Home, in-office, or hybrid - Employee Belonging Groups - Healthcare: Dental, Medical, and Vision - Paid Vacation, Volunteer, and Holiday Time Off - And so much more! Accommodation If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. Our Guiding Principles - Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen. - Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are. - Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure. Our Story CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use, and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.

• Manage complex batch operations and resolve incidents • Lead design and implementation of operational strategies • Proactively identify system improvements and optimizations • Collaborate with development teams and provide training to junior engineers • Represent ops teams in crisis calls and provide status updates • May involve periodic weekend support for operational continuity

• Software Development Engineers design, develop, test, and maintain software applications or systems. • Collaborate with cross-functional teams to create efficient and reliable software solutions, ensuring they meet project requirements and industry standards. • Debug and fix software issues under guidance; participate in root-cause analysis and implement preventive improvements over time • Actively participate in sprint ceremonies, estimation, and team design discussions; communicate progress, risks, and blockers early • Work with support/implementation teams to investigate and resolve application issues in lower environments and production as needed, following team runbooks and escalation paths • Collaborate with senior/lead engineers to learn best practices (code reviews, secure coding, performance considerations, and maintainability).