Role Description As a member of our FX Hub Technology Team, the Lead will play a pivotal role in designing, developing, and managing the delivery of solutions that align with the strategic vision for our business. This role is a tremendous opportunity to be part of a growing business that is looking for someone to make a meaningful impact and help us deliver our ambitious goals over the coming years. FX Hub is the singular, centralized order management system utilized for capture, enrichment, and routing of all Securities Services related FX orders across Citi’s unrivaled custody network. The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to lead applications systems analysis and programming activities. - Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas. - Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users. - Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement. - Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality. - Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems. - Ensure essential procedures are followed and help define operating standards and processes. - Serve as advisor or coach to new or lower level analysts. - Has the ability to operate with a limited level of direct supervision. - Can exercise independence of judgement and autonomy. - Acts as SME to senior stakeholders and/or other team members. - Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications - Minimum 6 years of relevant experience in Apps Development or systems analysis role. - Strong proficiency: .Net core (C# language) and T-SQL, reactjs, Kaas (Kafka as a Service). - Proficiency: REST APIs, Websockets, Microsoft SQL Server 2019/2022, Openshift, docker, microservices, bitbucket, Github, Github Copilot. - Extensive experience in system analysis and in programming of software applications. - Experience in managing and implementing successful projects. Subject Matter Expert (SME) in at least one area of Applications Development. - Ability to adjust priorities quickly as circumstances dictate. - Demonstrated leadership and project management skills. - Consistently demonstrates clear and concise written and verbal communication. Education - Bachelor’s degree/University degree or equivalent experience. Job Family Group - Technology Job Family - Applications Development Time Type - Full time Primary Location Full Time Salary Range - $94,300.00 - $141,500.00 Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Equal Opportunity Employer Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

Role Description We are looking for a detail-oriented Data Analyst to own the integrity, flow, and delivery of data across our reporting ecosystem — with a particular focus on call center operations. You will serve as the connective tissue between source systems, data pipelines, and BI platforms, ensuring that reports are accurate, timely, and meaningful to the teams that rely on them. This role is equal parts investigator, data steward, and reporting partner. - Monitor, validate, and maintain data flows from call center platforms (e.g., Nice CxOne, Five9, Genesys, Avaya) through ETL/ELT pipelines into the data warehouse and BI layer. - Triage and resolve data discrepancies, reporting anomalies, and integration issues across systems — owning the problem through to root cause and fix. - Map how call center data (call volumes, handle time, CSAT, agent metrics) joins with data from CRM, workforce management, ticketing, and financial systems. - Build and maintain documentation for data dictionaries, field mappings, and transformation logic. - Partner with engineering and platform teams to surface pipeline failures, schema changes, or upstream data quality issues before they reach end-users. - Develop and sustain dashboards and reports in BI tools (e.g., Sisense, Tableau, Power BI) that consolidate cross-system metrics into operational views. - Conduct ad hoc analysis to support operations, finance, and workforce planning teams. - Define and monitor data quality checks and alerting for key reporting metrics. - Communicate data nuances and known limitations to business stakeholders clearly and proactively. Qualifications - 5+ years of experience in Data Analysis or related fields. - Proficient in SQL — complex joins, CTEs, window functions, query optimization. - Hands-on experience with BI platforms (Tableau, Power BI, Looker, or similar). - Familiarity with ETL/ELT tools or data pipelines (dbt, Fivetran, Airflow, or similar). - Experience working with call center or contact center data. - Strong analytical thinking and attention to data detail. - Ability to communicate technical findings to non-technical stakeholders. Requirements - Python or R for data wrangling and automation. - Experience with cloud data warehouses (Snowflake, BigQuery, Redshift). - Knowledge of call center KPIs: AHT, FCR, ASA, CSAT, NPS. - Familiarity with data governance or cataloguing tools. - Experience with CRM data and WFM systems. - Background in operations analytics or workforce management. Benefits - Competitive compensation - Please note that salary and compensation may vary based on factors such as skills, experience, performance, and location. - Comprehensive benefits package, including but not limited to: Health, Dental, Life, Disability, and Vision insurance. - Healthcare spending or reimbursement accounts (HSA/FSA). - Retirement benefits (401k). - Paid time off. - Holidays: 13 paid days per year. - Education assistance or tuition reimbursement. - Employee discounts for Gym memberships & commuting/travel assistance.

Role Description As a senior data analyst on the data and analytics team, you’ll closely partner with different teams, both technical and non-technical, to identify new customer insights and assist in enhancing business operations that impact millions of customers in Canada. We practice a remote-first working model, leveraging in-person interactions at our head office in beautiful Vancouver, BC, for strategic, collaborative, and social purposes. Join our innovative Analytics team as a senior data analyst. What you’ll do: - Lead problem research, insights exploration, metrics design, and data storytelling to provide actionable recommendations on business operations and product roadmaps. - Optimize cost and revenue potential via opportunity analysis, forecasting, or simulation. - Design and build experiments to measure the impact of technology and operational changes that affect millions of customers. - Create self-serve dashboards to track KPIs and support insights exploration. - Partner with leaders in Marketing, Audience Segmentation, and Loyalty to identify strategic growth opportunities for Best Buy. Qualifications - 4+ years of experience in analytics, data science, or related role. - Advanced proficiency in Python, including experience with data analysis, visualization, and statistical libraries. - Experience working with REST APIs to programmatically gather data, including authentication, pagination, and transforming API responses into analysis-ready datasets. - Strong SQL skills, with hands-on experience querying and modeling data in Snowflake. - Experience creating clear, insightful visualizations using libraries such as matplotlib, seaborn, and plotly, as well as dashboarding tools like Power BI. - Experience working in the marketing domain (e.g., media mix, campaign measurement, attribution, customer acquisition/retention) is considered an asset. Benefits - Remote-first work environment. - Employee discounts on awesome tech from day one. - Flexible health benefits and wellness program. - TFSA and RRSP programs. - 100% matched company pension plan. - Training programs to build new and transferable skills. Company Description As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work. Join our amazing team! We are looking for people just like you. Annualized Compensation Range $100,000.00 - $106,000.00. Starting pay offered will consider skills and experience. Your pay can grow as you build your career with us.

• Collaborating with business leaders to discern data requirements and crafting technical specifications for analytics • Evaluating data relevance, sourcing alternatives, and ensuring robust analytics for stakeholder inquiries • Employing self-service tools to analyze complex datasets, extracting actionable business insights • Querying diverse big data platforms, including Teradata, SQL Server, Hadoop, and AWS, for comprehensive analysis • Merging datasets from varied sources to support thorough business analysis • Conducting exploratory data analysis, hypothesis testing, and pinpointing key business drivers • Developing predictive models for sales, demand, and other vital business metrics • Assessing campaign outcomes, measuring effectiveness, and pinpointing enhancement opportunities • Ensuring compliance with data governance policies and standards across analytics practices