ZigZag Offshoring

• Support marketing, events, and business operations • Assist with content planning, social media management, event logistics, website updates, and SEO activities • Manage event registrations and attendee communications • Coordinate event logistics and follow-up activities • Assist with content creation across digital channels • Ensure brand consistency across all marketing materials.

• design, build, and scale modern cloud-based data platforms • lead the architecture and operational management of the Snowflake data warehouse platform • develop robust ELT/ETL pipelines to deliver high-quality data • manage Snowflake access controls, roles, permissions, and secure data sharing practices

• Deliver outstanding customer support via email, chat, and phone, embodying Felix's commitment to excellence. • Ensure all tasks are completed within service level agreements (SLAs) to maintain high service standards. • Gather and analyse customer feedback to help build a better way forward, communicating insights to internal teams. • Support the development and upkeep of training documentation to empower both customers and team members. • Contribute to the creation and enhancement of Help Centre resources, including help articles, FAQs, guides, and video content.

• Research and develop content ideas for social media, email campaigns, and marketing initiatives • Schedule and publish content across social media platforms • Maintain and manage content calendars • Assist with campaign planning and execution • Coordinate marketing assets and ensure materials are current and organised • Monitor marketing activity and assist with reporting • Update website content, pages, blogs, news articles, and event information • Assist with website maintenance and content management • Support SEO initiatives including keyword research, metadata updates, and content optimisation • Monitor website performance and identify opportunities for improvement • Manage event registrations and attendee communications • Coordinate attendee lists and event databases • Organise accommodation, travel, venue requirements, and event logistics • Coordinate event merchandise and promotional materials • Assist with post-event reporting and follow-up activities • Assist with content creation across digital channels • Ensure brand consistency across all marketing materials

• File and calendar management • Billing • Assisting with property matters such as conveyancing and leasing • Expertise needed for conveyancing across NSW (and ideally also VIC and QLD) from contract review until settlement – ideally without the need for supervision from the partners • Preparing and drafting simple legal documents such as company records and secretarial work (minutes, resolutions, certificates, notices) • Drafting simple correspondence such as letters of demand, cover letters, and day to day email correspondence • Assisting with client communication and management • Submitting ASIC lodgments, company incorporations, trust preparations, and other government forms • Liaising with third-parties, other law firms, government agencies and referral partners • Conducting legal research • Proofreading documents • Other assistant work for the partners

• Design, develop, and maintain Java-based applications. • Write clean, maintainable, and testable code following best practices. • Participate in code reviews and ensure code quality. • Troubleshoot and debug issues in existing software. • Work on improving performance, scalability, and reliability of our client's services. • Contribute to the continuous improvement of software development processes. • Stay up-to-date with the latest Java technologies and best practices.

• Design, build, and maintain scalable and secure cloud-native data platforms and data pipelines. • Lead the architecture, optimisation, and operational management of the Snowflake data warehouse platform. • Develop robust ELT/ETL pipelines to ingest, transform, and deliver high-quality data from multiple internal and external sources. • Build reusable and maintainable data frameworks, transformation models, and orchestration workflows. • Develop and maintain infrastructure-as-code and automation for data platform provisioning and management where appropriate. • Optimise performance, scalability, and cost efficiency across data storage, transformation, and query workloads. • Support near real-time and batch-based data processing requirements. • Own and continuously improve Snowflake architecture, performance tuning, security, governance, and operational best practices. • Design and optimise Snowflake schemas, warehouses, clustering strategies, and data sharing capabilities. • Monitor Snowflake usage, query performance, and cost consumption to drive optimisation initiatives. • Support data lifecycle management, retention, and governance policies within Snowflake. • Enable self-service analytics capabilities through well-structured semantic layers and governed datasets. • Collaborate closely with Product, Engineering, Operations, Finance, and Business stakeholders to deliver impactful data solutions.

• As a Site Reliability Engineer, you’ll design, build, and maintain the infrastructure and automation that power our platform. • Working closely with software engineering teams and SRE peers, you'll embed reliability, performance, and compliance into the development lifecycle. • Your focus will be on scalability, resilience, security, and operational efficiency across all environments. • Design, implement, and continuously improve highly available, scalable, secure, and resilient cloud infrastructure and platform services. • Define and evolve Service Level Indicators (SLIs), Service Level Objectives (SLOs), and operational metrics to drive measurable reliability outcomes. • Lead incident response activities, major incident management, root cause analysis, and post-incident reviews focused on systemic improvement. • Drive reduction of operational toil through automation, standardisation, and self-healing platform capabilities. • Develop and maintain disaster recovery, backup, failover, and resilience strategies to meet defined RTO and RPO objectives. • Conduct capacity planning, performance analysis, and proactive optimisation of infrastructure and application environments. • Champion operational maturity and continuous improvement practices across engineering teams. • Architect, build, and maintain scalable cloud-native infrastructure primarily within AWS environments. • Develop and maintain infrastructure-as-code using tools such as Terraform and CloudFormation. • Build reusable platform components and shared services that improve developer productivity and operational consistency. • Develop automation tooling and operational frameworks using scripting and programming languages such as Python. • Analyze system behaviour and performance trends to proactively identify risks and optimisation opportunities.

• Order Management: Process all confirmed orders accurately and without delay • Logistics & Freight: Manage all freight bookings, courier coordination, and delivery scheduling • Invoicing & Administration: Issue invoices promptly upon order confirmation or agreed milestones • Customer Communications: Handle all inbound customer queries professionally and promptly • Supplier & Vendor Coordination: Maintain relationships with suppliers and service providers • General Operations: Identify inefficiencies and fix them without being told

• Design, build, and maintain scalable and reliable infrastructure and platform services • Develop and maintain infrastructure-as-code (e.g., CloudFormation, Terraform) • Develop custom automation workflows and internal tools to support infrastructure provisioning, monitoring, and incident response • Monitor system performance, availability, and capacity using observability tools (e.g., SumoLogic, AWS CloudWatch) • Create and maintain dashboards and monitoring solutions that offer deep insight into platform health and support rapid incident diagnosis • Automate operational processes (e.g., deployments, failovers, scaling) to reduce toil and enhance system resilience • Participate in incident response activities, including postmortems and root cause analysis, to drive continual improvement • Continuously evolve and maintain SLOs and SLIs, ensuring a balance between development velocity and system reliability • Design and implement robust CI/CD pipelines and zero-downtime deployment strategies • Collaborate with engineering teams to embed reliability, scalability, performance, and security best practices into the SDLC