VIMO INC

Role Description The Business Analyst is responsible for the end-to-end integrity of Account Transfer (AT) XML data exchanges between the State Exchange and the Medicaid Management Information System (MMIS). You will perform gap analysis on XML schemas, define field-level mapping, and coordinate directly with Medicaid partners to ensure seamless data flow in production. Key Responsibilities - XML Data & Gap Analysis: - Review and analyze Account Transfer XML files to identify data discrepancies, structural gaps, or missing fields between the Exchange and Medicaid systems. - Troubleshoot and resolve production data issues related to failed or "stuck" account transfers. - Field-Level Mapping & Documentation: - Lead the coordination with Medicaid stakeholders to define and maintain Source-to-Target Mapping (STTM) documents for all shared data elements. - Maintain a centralized repository of agreed-upon mapping logic, data dictionaries, and transformation rules. - Medicaid Liaison & Traffic Monitoring: - Act as the primary point of contact for Medicaid agencies, conducting regular "pulse checks" to monitor system-to-system traffic health. - Report on transmission success rates and proactively identify trends in data rejection or service interruptions. - Integration Testing & Validation: - Support System Integration Testing (SIT) and User Acceptance Testing (UAT) by developing test cases specifically for data mapping and XML validation. - Verify that incoming data correctly triggers the intended enrollment actions in the target system. Qualifications - Technical Skills: Proficiency in reading and validating XML/XSD; strong SQL skills for data reconciliation; experience with EDI or health data standards (HL7/NIEM). - Experience: 3-5+ years in Medicaid, Healthcare IT, or Insurance Exchange environments with a focus on data integration. - Analytical Ability: Proven experience in Gap Analysis and complex data mapping. - Communication: Strong ability to translate technical XML issues into business impacts for Medicaid stakeholders and vice versa. Requirements - Competitive compensation - All In range of ($140,000-$170,000). (Please note that salary and compensation may vary based on factors such as skills, experience, performance and location.) - We offer a comprehensive benefits package, including but not limited to: - Health, Dental, Life, Disability, and Vision insurance - Healthcare spending or reimbursement accounts (HSA/FSA) - Retirement benefits (401k) - Paid time off - Holidays: 13 paid days per year - Education assistance or tuition reimbursement - Employee discounts for Gym memberships & commuting/travel assistance Information Security & Data Protection - This role may involve access to sensitive or regulated information. The candidate is expected to handle all data in accordance with company security, privacy, and data protection policies. - Compliance with access control, data classification, and applicable legal and regulatory requirements is required.

Role Description We are looking for a detail-oriented Data Analyst to own the integrity, flow, and delivery of data across our reporting ecosystem — with a particular focus on call center operations. You will serve as the connective tissue between source systems, data pipelines, and BI platforms, ensuring that reports are accurate, timely, and meaningful to the teams that rely on them. This role is equal parts investigator, data steward, and reporting partner. - Monitor, validate, and maintain data flows from call center platforms (e.g., Nice CxOne, Five9, Genesys, Avaya) through ETL/ELT pipelines into the data warehouse and BI layer. - Triage and resolve data discrepancies, reporting anomalies, and integration issues across systems — owning the problem through to root cause and fix. - Map how call center data (call volumes, handle time, CSAT, agent metrics) joins with data from CRM, workforce management, ticketing, and financial systems. - Build and maintain documentation for data dictionaries, field mappings, and transformation logic. - Partner with engineering and platform teams to surface pipeline failures, schema changes, or upstream data quality issues before they reach end-users. - Develop and sustain dashboards and reports in BI tools (e.g., Sisense, Tableau, Power BI) that consolidate cross-system metrics into operational views. - Conduct ad hoc analysis to support operations, finance, and workforce planning teams. - Define and monitor data quality checks and alerting for key reporting metrics. - Communicate data nuances and known limitations to business stakeholders clearly and proactively. Qualifications - 5+ years of experience in Data Analysis or related fields. - Proficient in SQL — complex joins, CTEs, window functions, query optimization. - Hands-on experience with BI platforms (Tableau, Power BI, Looker, or similar). - Familiarity with ETL/ELT tools or data pipelines (dbt, Fivetran, Airflow, or similar). - Experience working with call center or contact center data. - Strong analytical thinking and attention to data detail. - Ability to communicate technical findings to non-technical stakeholders. Requirements - Python or R for data wrangling and automation. - Experience with cloud data warehouses (Snowflake, BigQuery, Redshift). - Knowledge of call center KPIs: AHT, FCR, ASA, CSAT, NPS. - Familiarity with data governance or cataloguing tools. - Experience with CRM data and WFM systems. - Background in operations analytics or workforce management. Benefits - Competitive compensation - Please note that salary and compensation may vary based on factors such as skills, experience, performance, and location. - Comprehensive benefits package, including but not limited to: Health, Dental, Life, Disability, and Vision insurance. - Healthcare spending or reimbursement accounts (HSA/FSA). - Retirement benefits (401k). - Paid time off. - Holidays: 13 paid days per year. - Education assistance or tuition reimbursement. - Employee discounts for Gym memberships & commuting/travel assistance.

Role Description It's truly an exciting time to be a part of Vimo! We are hiring Remote Customer Service Representatives to join our elite teams. At Vimo, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance. Qualifications - Moderate to Advanced computer skills - High level of comfort learning new technology - High level of professionalism - Excellent verbal and written communication skills - Comfortable working from home - Self-motivated and success-driven Requirements - 18 years of age or older - Complete Background check and drug test within 3 days - Dedicated, private, and secure workspace - Personal device with functioning camera required for the Training Period - Committed to full attendance for paid 3-week Training period - Minimum Internet Speed of 35 mb/s with ethernet - Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required - NOT compatible with mobile internet service providers and/or satellites - NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders Benefits - Paid Training - Full-Time, Seasonal role - Performance and attendance-based incentives, in addition to the base pay - The convenience of working from home - Collaborative and supportive team environment - 401K Match - Individual Coverage HRA (ICHRA) - Paid time off (PTO)

Job DetailsJob Location: California - Mountain View, CA 94043Salary Range: $110,000.00 - $165,000.00 Salary/yearLocation: San Francisco Bay Area (preferred) | Remote (occasional travel required) Level: Mid, Mid to Senior Compensation: Depends on location and experience. CA ($110k - $165k) About VIMO: What started as the “Expedia” of health insurance, has grown to a market leading company that is transforming government IT infrastructures with our proven SaaS and AI technology. Our innovative approach to health insurance shopping and enrollment has expanded beyond exchanges, and we’re now reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), childcare, and unemployment insurance. With our cutting-edge technology, we’re helping agencies help more people, faster, and transform health care service delivery as we know it. We are looking for a Product Designer to join our VIMO team. Responsibilities: Design end-to-end experiences: Create wireframes, prototypes, and polished interfaces for web and mobile products. Translate insights into solutions: Use analytics, research, and user feedback to inform design decisions. Collaborate across disciplines: Partner with product, engineering, QA, and business stakeholders to deliver thoughtful, high-quality user experience design solutions. Contribute to our UI design system: Maintain and evolve shared patterns, style guides, and UI kits. Support user research: Participate in user testing, synthesize findings with analytics data, and translate insights into actionable design improvements. Champion accessibility and usability: Advocate for inclusive design practices that meet the latest WCAG standards. Compensation and Benefits: Competitive compensation - All In range of $110,000 - 165,000. Please note that salary and compensation may vary based on factors such as skills, experience, performance and location. We offer a comprehensive benefits package, including but not limited to: Health, Dental, Life, Disability, and Vision insurance Healthcare spending or reimbursement accounts (HSA/FSA) Retirement benefits (401k) Paid time off Holidays: 13 paid days per year Education assistance or tuition reimbursement- Employee discounts for Gym memberships & commuting/travel assistance Our Vaues: We believe that working hard, when it is imbued with purpose, can and should be fun. You’ll find we are a “can do” place where people work together and roll up their sleeves to get the job done. Everyone has a voice; everyone’s ideas count, and everyone is respected. We have built a company, as well as a community of friends and colleagues, with respect for each other. Information Security & Data Protection: This role may involve access to sensitive or regulated information. The candidate is expected to handle all data in accordance with company security, privacy, and data protection policies. Compliance with access control, data classification, and applicable legal and regulatory requirements is required. QualificationsBasic Qualifications: A strong portfolio showcasing your ability to solve complex problems through interaction design, visual design, and prototyping. 4+ years of professional user design experience, with evidence of staying current with UX design tools, trends, and practices. Strong proficiency with Figma and Adobe Creative Cloud. Experience working with design systems and component libraries. Solid understanding of semantic HTML/CSS and ability to translate Figma specs into front-end guidance. Excellent communication skills: you can explain your design decisions clearly to peers and stakeholders. Experience collaborating with distributed teams across time zones. Preferred Qualifications: Experience with AI-powered design tools (e.g., v0.dev, Figma Make) and curiosity about the evolving UX of AI-driven products Designing for mobile apps Creating interactive prototypes in HTML/CSS Hands-on user testing experience Degree in Design, HCI, Arts, or related field preferred (or equivalent practical experience).

Job DetailsJob Location: California - Mountain View, CA 94043Salary Range: $110,000.00 - $165,000.00 Salary/yearLocation: San Francisco Bay Area (preferred) | Remote (occasional travel required) Level: Mid, Mid to Senior Compensation: Depends on location and experience. CA ($110k - $165k) About VIMO: What started as the “Expedia” of health insurance, has grown to a market leading company that is transforming government IT infrastructures with our proven SaaS and AI technology. Our innovative approach to health insurance shopping and enrollment has expanded beyond exchanges, and we’re now reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), childcare, and unemployment insurance. With our cutting-edge technology, we’re helping agencies help more people, faster, and transform health care service delivery as we know it. We are looking for a Product Designer to join our VIMO team. Responsibilities: Design end-to-end experiences: Create wireframes, prototypes, and polished interfaces for web and mobile products. Translate insights into solutions: Use analytics, research, and user feedback to inform design decisions. Collaborate across disciplines: Partner with product, engineering, QA, and business stakeholders to deliver thoughtful, high-quality user experience design solutions. Contribute to our UI design system: Maintain and evolve shared patterns, style guides, and UI kits. Support user research: Participate in user testing, synthesize findings with analytics data, and translate insights into actionable design improvements. Champion accessibility and usability: Advocate for inclusive design practices that meet the latest WCAG standards. Compensation and Benefits: Competitive compensation - All In range of $110,000 - 165,000. Please note that salary and compensation may vary based on factors such as skills, experience, performance and location. We offer a comprehensive benefits package, including but not limited to: Health, Dental, Life, Disability, and Vision insurance Healthcare spending or reimbursement accounts (HSA/FSA) Retirement benefits (401k) Paid time off Holidays: 13 paid days per year Education assistance or tuition reimbursement- Employee discounts for Gym memberships & commuting/travel assistance Our Vaues: We believe that working hard, when it is imbued with purpose, can and should be fun. You’ll find we are a “can do” place where people work together and roll up their sleeves to get the job done. Everyone has a voice; everyone’s ideas count, and everyone is respected. We have built a company, as well as a community of friends and colleagues, with respect for each other. Information Security & Data Protection: This role may involve access to sensitive or regulated information. The candidate is expected to handle all data in accordance with company security, privacy, and data protection policies. Compliance with access control, data classification, and applicable legal and regulatory requirements is required. QualificationsBasic Qualifications: A strong portfolio showcasing your ability to solve complex problems through interaction design, visual design, and prototyping. 4+ years of professional user design experience, with evidence of staying current with UX design tools, trends, and practices. Strong proficiency with Figma and Adobe Creative Cloud. Experience working with design systems and component libraries. Solid understanding of semantic HTML/CSS and ability to translate Figma specs into front-end guidance. Excellent communication skills: you can explain your design decisions clearly to peers and stakeholders. Experience collaborating with distributed teams across time zones. Preferred Qualifications: Experience with AI-powered design tools (e.g., v0.dev, Figma Make) and curiosity about the evolving UX of AI-driven products Designing for mobile apps Creating interactive prototypes in HTML/CSS Hands-on user testing experience Degree in Design, HCI, Arts, or related field preferred (or equivalent practical experience).

Job DetailsJob Location: Virginia - Richmond, VAPosition Type: Full TimeSalary Range: $17.00 - $18.50 HourlyJob Category: Customer ServiceIt's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. At GetInsured there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance. GetInsured currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services. Full-time/Seasonal · $17.00/hr. plus performance incentives · $19.00/hr. Spanish Bilingual, plus performance incentives Requirements 18 years of age or older Complete Background check and drug test within 3 days Dedicated, private, and secure workspace Personal device with functioning camera required for the Training Period Committed to full attendance for paid 3-week Training period Minimum Internet Speed of 35 mb/s with ethernet Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required NOT compatible with Mobile Internet Service Providers and/or Satellite. NOT compatible with Wi-Fi internet access or Wi-Fi adapter/extenders (For example, T-Mobile is not compatible with our internal systems) QualificationsEssential Responsibilities Inbound/Outbound Calls Deliver the highest level of customer service experience consistently Manage customer accounts and provide technical support Application Data Entry Online chat inquiries as assigned Interpret and follow defined procedures and policies Creative problem-solving skills Flexibility and adaptability to changing projects and updates Time and task management (multitasking and task prioritization) Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams Adhere to regulated guidelines for communications via all channels Qualifications Moderate to Advanced computer skills High level of comfort learning new technology High level of professionalism Excellent verbal and written communication skills Comfortable working from home Self-motivated and success-driven What We Offer Paid Training Full-Time, Seasonal role Performance and attendance-based incentives, in addition to the base pay The convenience of working from home Collaborative and supportive team environment 401K Match Individual Coverage HRA (ICHRA) Paid time off (PTO) Preferred Experience (not required) Previous experience in customer support or technical support role Previous experience with Group and/or Individual health insurance, or the Affordable Care Act Previous experience in a Call Center Familiarity with CRM systems and practices Spanish Bilingual, a plus

Job DetailsJob Location: Doraville, GA - Doraville, GA 30340Position Type: Full TimeSalary Range: $17.00 - $18.50 HourlyJob Category: Customer ServiceIt's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. At GetInsured, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance. GetInsured currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services. Full-time/Seasonal · $15.00/hr. plus performance incentives · $17.00/hr. Spanish Bilingual, plus performance incentives Requirements 18 years of age or older Complete Background check and drug test within 3 days Dedicated, private, and secure workspace Personal device with functioning camera required for the Training Period Committed to full attendance for paid 3-week Training period Minimum Internet Speed of 35 mb/s with ethernet Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required NOT compatible with mobile internet service providers and/or satellites. NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders (For example, T-Mobile is not compatible with our internal systems) QualificationsEssential Responsibilities Inbound/Outbound Calls Deliver the highest level of customer service experience consistently Manage customer accounts and provide technical support Application Data Entry Online chat inquiries as assigned Interpret and follow defined procedures and policies Creative problem-solving skills Flexibility and adaptability to changing projects and updates Time and task management (multitasking and task prioritization) Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams Adhere to regulated guidelines for communications via all channels Qualifications Moderate to Advanced computer skills High level of comfort learning new technology High level of professionalism Excellent verbal and written communication skills Comfortable working from home Self-motivated and success-driven What We Offer Paid Training Full-Time, Seasonal role Performance and attendance-based incentives, in addition to the base pay The convenience of working from home Collaborative and supportive team environment 401K Match Individual Coverage HRA (ICHRA) Paid time off (PTO) Preferred Experience (not required) Previous experience in customer support or technical support role Previous experience with Group and/or Individual health insurance, or the Affordable Care Act Previous experience in a Call Center Familiarity with CRM systems and practices Spanish Bilingual, a plus

Job DetailsJob Location: Remote - Mountain View, CASalary Range: $90,000.00 - $120,000.00 Salary/yearAbout VIMO: What started as the “Expedia” of health insurance, has grown to a market leading company that is transforming government IT infrastructures with our proven SaaS and AI technology. Our innovative approach to health insurance shopping and enrollment has expanded beyond exchanges, and we’re now reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), childcare, and unemployment insurance. With our cutting-edge technology, we’re helping agencies help more people, faster, and transform health care service delivery as we know it. About The Role: As a Security Analyst, you will be a crucial member of our Security Operations Center (SOC), responsible for monitoring, analyzing, and responding to security events across our network. You’ll work closely with other team members to identify and mitigate threats, ensuring the ongoing protection of our systems and data. Key Responsibilities: Setting up Monitoring tools etc as needed. Monitor security alerts and events using SIEM tools (SPLUNK, Wazuh) and other security monitoring systems. Conduct initial triage and investigation of potential security incidents. Analyze logs from various sources (e.g., firewalls, IDS/IPS, endpoint protection systems). Escalate incidents as needed, working with senior analysts and other teams to coordinate response efforts. Assist in the development and implementation of security policies, standards, and procedures. Perform vulnerability assessments and collaborate on remediation efforts. Contribute to the continuous improvement of SOC processes and tools. QualificationsRequired Qualifications: 6+ years of experience working with security-monitoring tools (security monitoring tools (e.g., SIEM, IDS/IPS) Strong understanding of fundamental security concepts, including threat vectors, attack methods, and mitigation strategies. Familiarity with the MITRE ATT&CK framework for understanding and responding to adversary tactics and techniques. Expertise in AWS Security –working with IaaC, IAM, Security Groups, Guard Duty, Familiarity with incident response procedures and best practices. Knowledge of network protocols and infrastructure. Basic experience with log analysis and correlating security events. Strong analytical and problem-solving skills. Excellent communication skills, both written and verbal. Ability to work in a fast-paced environment and manage multiple priorities. Desired Qualifications: Knowledge of cloud security principles and best practices (e.g., AWS, Azure, GCP). Experience with cloud security tools and technologies. Experience in vulnerability management, including performing vulnerability assessments and coordinating remediation efforts. Certifications such as CompTIA Security+, AWS Certified Security – Specialty, or similar are a plus. Familiarity with regulatory requirements and compliance frameworks (e.g., GDPR, HIPAA, PCI-DSS).

Job DetailsJob Location: Nevada - Nevada, NVPosition Type: Full TimeEducation Level: High SchoolSalary Range: $17.00 - $18.50 HourlyJob Category: Customer ServiceIt's truly an exciting time to be a part of GetInsured. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. We are committed to helping each other and our clients. Our vision has always been to make finding and enrolling in health insurance simple this is more important now than ever before. It's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. At GetInsured, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance. GetInsured currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services. Full-time/Seasonal · $17.00/hr. plus performance incentives Requirements 18 years of age or older Complete Background check and drug test within 3 days Dedicated, private, and secure workspace Personal device with functioning camera required for the Training Period Committed to full attendance for paid 3-week Training period Minimum Internet Speed of 35 mb/s with ethernet Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required NOT compatible with mobile internet service providers and/or satellites. NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders (For example, T-Mobile is not compatible with our internal systems) QualificationsEssential Responsibilities Inbound/Outbound Calls Deliver the highest level of customer service experience consistently Manage customer accounts and provide technical support Application Data Entry Online chat inquiries as assigned Interpret and follow defined procedures and policies Creative problem-solving skills Flexibility and adaptability to changing projects and updates Time and task management (multitasking and task prioritization) Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams Adhere to regulated guidelines for communications via all channels Qualifications Moderate to Advanced computer skills High level of comfort learning new technology High level of professionalism Excellent verbal and written communication skills Comfortable working from home Self-motivated and success-driven What We Offer Paid Training Full-Time, Seasonal role Performance and attendance-based incentives, in addition to the base pay The convenience of working from home Collaborative and supportive team environment 401K Match Individual Coverage HRA (ICHRA) Paid time off (PTO) Preferred Experience (not required) Previous experience in customer support or technical support role Previous experience with Group and/or Individual health insurance, or the Affordable Care Act Previous experience in a Call Center Familiarity with CRM systems and practices Spanish Bilingual, a plus

Job DetailsJob Location: Nevada - Nevada, NVPosition Type: Full TimeEducation Level: High SchoolSalary Range: $19.00 - $20.50 HourlyJob Category: Customer ServiceIt's truly an exciting time to be a part of GetInsured. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. We are committed to helping each other and our clients. Our vision has always been to make finding and enrolling in health insurance simple this is more important now than ever before. It's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. At GetInsured, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance. GetInsured currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services. Full-time/Seasonal · $19.00/hr. Spanish Bilingual, plus performance incentives Requirements 18 years of age or older Complete Background check and drug test within 3 days Dedicated, private, and secure workspace Personal device with functioning camera required for the Training Period Committed to full attendance for paid 3-week Training period Minimum Internet Speed of 35 mb/s with ethernet Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required NOT compatible with mobile internet service providers and/or satellites. NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders (For example, T-Mobile is not compatible with our internal systems) QualificationsEssential Responsibilities Inbound/Outbound Calls Deliver the highest level of customer service experience consistently Manage customer accounts and provide technical support Application Data Entry Online chat inquiries as assigned Interpret and follow defined procedures and policies Creative problem-solving skills Flexibility and adaptability to changing projects and updates Time and task management (multitasking and task prioritization) Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams Adhere to regulated guidelines for communications via all channels Qualifications Moderate to Advanced computer skills High level of comfort learning new technology High level of professionalism Excellent verbal and written communication skills Comfortable working from home Self-motivated and success-driven What We Offer Paid Training Full-Time, Seasonal role Performance and attendance-based incentives, in addition to the base pay The convenience of working from home Collaborative and supportive team environment 401K Match Individual Coverage HRA (ICHRA) Paid time off (PTO) Preferred Experience (not required) Previous experience in customer support or technical support role Previous experience with Group and/or Individual health insurance, or the Affordable Care Act Previous experience in a Call Center Familiarity with CRM systems and practices Spanish Bilingual, a plus