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Redwood Software logo
Redwood Software

The leader in automation fabrics solutions

Operations Program Manager

Program ManagerProgram ManagerOtherRemoteLeadTeam 501-1,000Since 1993H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

124 days ago

Salary

0

Seniority

Lead

Bachelor Degree10 yrs expEnglish

Job Description

Operations Program Manager

Redwood Software

• Lead complex, cross-functional programs spanning Sales, Customer Success, Professional Services, Data teams and other functional areas • Translate business strategy into executable operational roadmaps with clear milestones, ownership, and success metrics • Drive alignment across stakeholders with competing priorities, ensuring timely delivery and measurable impact • Proactively identify risks, dependencies, and constraints; develop mitigation plans and escalation paths • Assess end-to-end processes (lead-to-cash, onboarding, delivery, renewals, data flows) to identify inefficiencies, bottlenecks, and root causes • Apply Lean Six Sigma methodologies (Process mapping, Kaizen, value stream mapping, root cause analysis) to design and implement scalable process improvements • Standardize workflows, documentation, and operating cadences while balancing flexibility for growth • Measure outcomes and ensure improvements are sustained through governance, controls, and feedback loops • Drive adoption of new processes, tools, and ways of working through thoughtful change management • Partner with functional leaders to develop communication, training, and enablement plans • Act as a trusted advisor to stakeholders, influencing without authority and fostering a culture of operational rigor and continuous improvement

Job Requirements

  • 10+ years of experience in Operations, Program Management, Business Operations, or Process Improvement within a software or SaaS environment
  • Demonstrated experience leading cross-functional initiatives across Sales, Customer Success, Professional Services, and/or Data teams
  • Strong background in process improvement methodologies (Lean, Six Sigma, or equivalent)
  • Proven ability to move from problem definition to solution design to execution and measurement
  • Excellent stakeholder management, communication, and facilitation skills
  • Highly analytical mindset with the ability to synthesize complex information into clear recommendations.
  • Lean Six Sigma Green Belt or Black Belt (or equivalent practical experience)
  • Experience with go-to-market operations (e.g., lead-to-cash, forecasting, onboarding, renewals)
  • Familiarity with SaaS metrics and operating models
  • Background in change management or organizational transformation

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

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