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The leader in automation fabrics solutions
Operations Program Manager
Location
United States
Posted
124 days ago
Salary
0
Seniority
Lead
Job Description
Operations Program Manager
Redwood Software
• Lead complex, cross-functional programs spanning Sales, Customer Success, Professional Services, Data teams and other functional areas • Translate business strategy into executable operational roadmaps with clear milestones, ownership, and success metrics • Drive alignment across stakeholders with competing priorities, ensuring timely delivery and measurable impact • Proactively identify risks, dependencies, and constraints; develop mitigation plans and escalation paths • Assess end-to-end processes (lead-to-cash, onboarding, delivery, renewals, data flows) to identify inefficiencies, bottlenecks, and root causes • Apply Lean Six Sigma methodologies (Process mapping, Kaizen, value stream mapping, root cause analysis) to design and implement scalable process improvements • Standardize workflows, documentation, and operating cadences while balancing flexibility for growth • Measure outcomes and ensure improvements are sustained through governance, controls, and feedback loops • Drive adoption of new processes, tools, and ways of working through thoughtful change management • Partner with functional leaders to develop communication, training, and enablement plans • Act as a trusted advisor to stakeholders, influencing without authority and fostering a culture of operational rigor and continuous improvement
Job Requirements
- 10+ years of experience in Operations, Program Management, Business Operations, or Process Improvement within a software or SaaS environment
- Demonstrated experience leading cross-functional initiatives across Sales, Customer Success, Professional Services, and/or Data teams
- Strong background in process improvement methodologies (Lean, Six Sigma, or equivalent)
- Proven ability to move from problem definition to solution design to execution and measurement
- Excellent stakeholder management, communication, and facilitation skills
- Highly analytical mindset with the ability to synthesize complex information into clear recommendations.
- Lean Six Sigma Green Belt or Black Belt (or equivalent practical experience)
- Experience with go-to-market operations (e.g., lead-to-cash, forecasting, onboarding, renewals)
- Familiarity with SaaS metrics and operating models
- Background in change management or organizational transformation
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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