Redwood Software

• Assist customers with installation, configuration, training and use of Redwood solutions. • Perform analysis, scoping, and effort estimation to meet customer requirements. • Provide configuration, architecture & installation recommendations based on product best practices & customer needs. • Coordinate with other Redwood resources including Engagement Managers to update project status, timeline, effort, and expected completion. • Communicate effectively and professionally with business and technical contacts. • Utilize supporting materials (project plan templates, architecture diagrams, etc) to communicate findings & recommendations to the customer or internally. • Travel to customers, partners, and Redwood Software sites as needed.

• Execute and optimize paid media campaigns that drive lead volume, lead quality, pipeline, and cost efficiency across the full funnel—from click to closed-won. • Build, manage, and optimize campaigns across search, social, display, programmatic, and third-party channels to maximize performance and conversion rates. • Help manage a multi-million-dollar annual paid media budget by monitoring spend, optimizing channel allocation, and supporting forecasting and performance reporting. • Manage relationships with third-party vendors, including paid newsletters, content syndication partners, review platforms, and lead generation programs, ensuring campaigns meet performance goals. • Apply conversion rate optimization (CRO) best practices across landing pages, ad creative, and lead capture experiences. • Partner with ABM, customer, content, product marketing, and sales teams to amplify marketing initiatives through paid channels and ensure alignment with broader demand generation strategies. • Analyze campaign performance and develop actionable recommendations to improve pipeline contribution, ROAS, CPL, cost per opportunity, and overall marketing efficiency. • Stay current on emerging paid media trends, platform capabilities, and AI-driven search developments to identify new opportunities for growth.

• Champion an AI-first approach to recruiting operations — proactively identifying opportunities to leverage AI tools for workflow automation, candidate screening, scheduling, and reporting, and helping the broader TA team build confidence and fluency with emerging technology. • Own and optimize Greenhouse as our ATS administrator — maintaining data integrity, enforcing best practices, and evaluating new tools that can meaningfully improve recruiting outcomes. • Partner with Talent Acquisition, People Systems, and IT teams to optimize recruiting technology infrastructure and integrations. • Maintain Workday as the source of truth for requisitions in partnership with Finance and People Ops. • Build and maintain dashboards that give stakeholders real-time visibility into pipeline health, time-to-fill, source effectiveness, and other key hiring metrics. • Partner with Finance on headcount alignment, requisition tracking, and workforce forecasting. • Support compliance reporting and audits by maintaining accurate recruiting documentation and records. • Own Redwood’s Employee Referral Program ensuring a positive experience for referrers and candidates. • Manage Offer Process & Background Check Verifications for NA & EMEA candidates. • Audit, document, and continuously improve recruiting workflows end-to-end — from requisition creation through onboarding handoff — ensuring consistency and scalability as the business grows. • Develop process documentation and deliver training to Recruiters and Hiring Managers. • Identify friction points in the candidate journey, implement improvements that raise engagement and satisfaction at every touchpoint. • Coordinate and manage interview scheduling for high priority roles across candidates, recruiters, hiring managers, and interview panels to ensure a seamless hiring process. • Manage relationships with recruitment agencies, job boards, and background check providers — including contract negotiation and SLA oversight. • Ensure recruiting practices remain compliant with data privacy regulations and internal policy. • Partner with Procurement to create Purchase Orders and process invoices within Workday.

Role Description Red River’s Inside Sales Account Manager (ISAM) is a sales focused, commission-eligible role that is responsible for contributing to the company’s sales goals along with providing top-level customer service. The Inside Sales team works as the primary point of contact for Red River’s Account Executives and customers for all pre/post sale inquiries. The primary objectives of the Inside Sales position are to proactively drive sales opportunities while maintaining support for their Account Team(s) with a focus on 100% customer satisfaction. - Manage a dedicated customer account list - Direct pairing and support for an internal Account Executive - Use insights from RADAR to support sales operations and decision-making - Apply strategic thinking and pricing judgment at the account level to support sales execution and customer growth - Apply sales-related business application, procedures, and protocols - Proactively engaged in focused IT Sales Training forums and actively pursuing internal and external opportunities to broaden experience in the industry - Partner with Red River staff resources such as the Support Services Team, Pre-Sales Engineering, Capture Team and Professional Services Team - Use customer, vendor, and OEM resources as needed - Explore new opportunities through account management, best practices, lead generation campaigns and cold and warm calls - Determine technologies that are relevant to the customer and effectively present Red River’s capabilities via phone or e-mail communication - Serve as a trusted resource and active participant in company projects outside of dedicated sales role - Manage quote activity from RFQs, OEM leads, phone and e-mail prospecting and may participate in customer meetings - Other business duties as assigned Qualifications - 2+ years of sales experience in the IT industry - Entry and advanced level certifications in OEM training programs - Experience in a professional environment Requirements - 2-5 Years of experience in the IT Sales Industry or equivalent. - 4-year post-secondary degree or equivalent (degree is preferred but not required for position). Knowledge, Skills and Abilities - Strong phone communication skills with an emphasis on active listening, effective use of open-ended questions, professional and considerate demeanor - Use technically literate language to support successful cold and warm outreach - Strong writing skills with professional, technically proficient communication and proven experience conveying complex opportunities to customers, vendors, and OEM partners - Demonstrates strong problem-solving skills and the ability to connect internal stakeholders to create clear action plans - Understanding of all Contract and Compliance protocols - Ability to problem solve and proactively coordinate with appropriate stakeholder - Ability to be creative and self-motivate - Ability to exercise independent judgement and provide strong recommendations - Ability to work effectively with limited or no supervision Essential Elements - This position is an office position that requires remaining in a stationary position for multiple hours throughout the workday. - This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment. Special Requirements - This position is deadline oriented and although most of the work is completed during normal work hours, occasional work after hours is required to meet important deadlines. Benefits - Red River offers a competitive salary, excellent benefits and an exceptional work environment. Company Description Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact accommodation@redriver.com. PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River. Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.

• Join our Finance team as a motivated, dynamic Senior FP&A Analyst supporting a rapidly growing business. • You will be the financial backbone for our R&D and Support functions, leading forecasting and operational activities. • This role includes budgeting, variance analysis, and process improvements, while directly interacting with Redwood leadership. • This is a hands-on, in-depth analysis role. • You will drive efficiency and profitability by actioning a financial strategy founded in analytics which impacts critical business decisions. • Manage annual budgets and forecasts for R&D departments (e.g., Engineering, Product, Support, InfoSec, AWS). • Collaborate with department leads to gather input and ensure alignment with strategic goals. • Build and refine financial models to project future Opex trends and identify potential risks and opportunities. • Perform detailed variance analysis comparing actual Opex to budget and forecast. • Investigate and explain variances, identifying root causes and recommending corrective actions. • Prepare insightful reports and presentations summarizing findings for leadership review. • Monitor and track functional Opex spending, ensuring alignment to budget. • Monitor and track AWS spending, ensuring alignment to budget. • Develop and maintain key performance indicators (KPIs) to track Opex efficiency and effectiveness. • Prepare regular financial reports, including monthly, quarterly, and annual Opex summaries. • Support the close process by providing accurate and timely Opex data. • Build strong relationships with peers, R&D department leads, and leadership/ key stakeholders. • Communicate financial information clearly and effectively to non-financial audiences. • Collaborate with the broader finance team to ensure consistency and accuracy in financial reporting.

Role Description This position is primarily responsible for executing order management and purchasing requirements needed to meet the demands of Red River’s customers. This position understands the full requirements by customer and orchestrates accurate order placement, review, logistics, and tracking to ensure smooth delivery of all goods and services. The position requires interface between sales, operations, and finance. This position provides a vital final link in the chain needed to deliver on Red River’s promise to its customers. In this position, you are also expected to drive continuous improvement within the department and with the partners (internal and external) that we work with. - Fulfill all post-sale administrative functions for Red River customers and vendor purchase orders to include contract review, sales order creation, purchase order creation and placement, tracking orders until complete, and notifying Finance when orders can be invoiced. - Timely processing of RMAs with customers and vendors ensuring excellent communication with all applicable parties. - Detailed communication with Sales teams and Sales Operations on the status of open orders. - Work closely with Finance to help ensure seamless accounts receivable and accounts payable activity. - Build and maintain strong relationships with all our vendors and look for opportunities to improve our processes with key vendors. - Partner with internal warehouse & logistics teams to manage shipment to customers & disposition aged inventory. - Look for opportunities to leverage and maximize Red River’s buying power. - Ensure maintenance of internal documentation to adhere to company and governmental policies. - Adhere to ISO 9001, and specifically, Supply Chain Manual, and Supply Chain Risk Management procedures. - Seek out and drive opportunities to improve supply chain processes and/or make them more efficient. - Assist in Red River asset procurement. - Other business duties as assigned. Qualifications - Experience with Microsoft Office Suite, particularly with Excel. - 2 Year degree or relevant experience. - 2+ years in an order management role, project management, buyer/procurement, or similar function. - Experience working with Finance A/P and A/R departments. - Understanding of ERP and CRM business systems, or similar. Requirements - 4 Year degree preferred or relevant experience. - 5+ years in an order management role, project management, buyer, or similar function. - Experience troubleshooting and solving business process problems. - Experience working in a commercial and federal business. Knowledge, Skills and Abilities - Detail oriented - Ability to maintain 100% accuracy on large, complex tasks. - Self-motivated with the ability to proactively assist their team(s). - Strong interpersonal skills with ability to work well on a team. - Ability to multi-task and maintain accuracy under a heavy workload. - Excellent written and verbal communication skills. - Strong organizational skills. - Ability to work in a remote office environment. - Collaborate with multiple internal & external teams to meet corporate goals & initiatives. - Problem solver with a customer-service oriented approach. - A willingness to think outside the box to resolve complications and facilitate best practices within the department/company. Essential Elements - This position is an office/remote office position that requires remaining in a stationary position for multiple hours throughout the workday. - This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment. Special Requirements - Some travel may be required. - U.S. Citizenship Required. Benefits Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional). Company Description EOE M/F/DISABLED/Vet. Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the American’s with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact accommodation@redriver.com. PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River. Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.

• Demonstrate products and services within our platform that will be beneficial to Prospects • Preparing and delivering effective technical presentations & live overviews to assist in new Account acquisition • Enable Account Executives with new insights & feedback to drive new Account acquisition • Meet with clients at appointments for sales presentations • Drive evaluations by new Accounts to validate their Use Cases and prove out their sought business outcomes • Continuous learning of new technology as well as your understanding of our platform • Observing the high quality of Redwood’s ethical standards in presentations, proposals, and overall representation of the company, including professional image and appearance. • Teamwork: Must effectively build relationships with your Team & Company to ensure Customer needs are met and selling obstacles overcome. • Resourcefulness: Must be constantly curious and possess a growth mindset. • Competitive: Must possess initiative, confidence, and winning attitude. • Goal- & Outcome-Oriented: Should possess a proven track record of setting, exceeding, and tracking/measuring/communicating the progress of meaningful objectives and goals. • Detail-Oriented: Should be organized, able to plan and prioritize appropriately while demonstrating sound judgment and decision-making attributes. • Communication: Strong interpersonal skills to include verbal and written communication. • Dynamic Adaptability: Ability to shift course and change priorities, adeptly handling complex and dynamic requirements and deadlines with minimum impact to job responsibilities.

• Develop and implement a comprehensive customer advocacy program strategy, including goals, objectives, and key performance indicators (KPIs). • Build and manage a robust customer reference program, identifying, recruiting, and nurturing customer advocates. • Oversee the creation of compelling customer success stories, case studies, testimonials, and other advocacy content across various formats (written, video, etc.). • Identify and secure customer speakers for webinars, conferences, and other events, providing them with the necessary support and resources. • Design and execute a customer awards and recognition program to celebrate customer achievements and foster a sense of community. • Partner with the customer education team to develop and manage a thriving online user community, facilitating peer-to-peer interaction and knowledge sharing. • Spearhead the planning and execution of an annual in-person user conference, creating a valuable experience for customers and showcasing Redwood’s solutions. • Collaborate with sales, marketing, product, and customer success teams to align on advocacy initiatives and maximize program impact. • Track and report on program performance, demonstrating the value of customer advocacy to the organization. • Stay up-to-date on industry best practices and emerging trends in customer advocacy marketing.

Role Description We are seeking a highly skilled and passionate Full Stack Software Developer with a strong focus on Java to join our growing engineering team. In this role, you will be instrumental in designing, developing, and maintaining robust and scalable full-stack applications that power our automation and SaaS platforms. You will work across the entire software development lifecycle, from concept to deployment, collaborating closely with product managers, designers, and other engineers to deliver high-quality, impactful solutions. - Design, develop, and implement highly performant and scalable full-stack applications using Java, Javascript, and related technologies. - Build and maintain robust back-end services, APIs, and microservices. - Develop responsive and intuitive front-end user interfaces. - Collaborate with product management to understand requirements and translate them into technical specifications. - Participate in all phases of the software development lifecycle, including planning, design, coding, testing, deployment, maintenance, and assisting support. - Write clean, maintainable, and well-documented code following best practices. - Implement and maintain automated tests (unit, integration, and end-to-end) to ensure code quality and reliability. - Troubleshoot, debug, and resolve software defects and production issues. - Contribute to architectural discussions and decisions to ensure scalability, security, and performance. - Stay up to date with emerging technologies and industry trends and advocate for their adoption where appropriate. - Mentor less experienced developers and contribute to a culture of continuous learning and improvement. Qualifications - Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience). - Professional experience as a Full Stack Software Developer, with a strong emphasis on Java (Java 11/17). - Strong proficiency in Java and the Spring Framework (Spring Boot, Spring MVC, Spring Security). - Experience with relational databases (e.g., SQL, PostgreSQL, MySQL) and ORM frameworks (e.g., Hibernate, JPA). - Solid understanding of front-end technologies such as HTML, CSS, JavaScript, TypeScript, and modern JavaScript frameworks (e.g., ReactJS, MobX). - Experience with RESTful API design and development. - Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes). - Excellent problem-solving, analytical, and debugging skills. - Unit testing and automation tools such as JUnit and Playwright. - Strong communication and interpersonal skills, with the ability to collaborate effectively in a team environment. Requirements - Experience with message queues (e.g., Kafka, RabbitMQ). - Knowledge of NoSQL databases (e.g., MongoDB, Cassandra). - Experience with CI/CD pipelines and tools (e.g. Github actions, Jenkins, GitLab CI). - Understanding of agile development methodologies (Scrum, Kanban). - Familiarity with test-driven development (TDD) or behavior-driven development (BDD). - Experience in the automation or SaaS industry. - Contributions to open-source projects or a strong GitHub portfolio. Benefits - Competitive compensation package, comprehensive health, dental, and vision benefits. - Opportunity to work on innovative and impactful products that are transforming industries. - Generous paid time off, holidays and flexible work arrangements. - Work with a highly skilled, passionate, and diverse team of engineers. - Opportunities for professional growth and development. - Collaborative and supportive team environment. - “One Redwood” company culture.

Role Description The Azure Cloud Engineer III is primarily responsible for providing day-to-day administration and support on our Enterprise Support Team and our Azure customers. This position will work on resolving technical problems, perform maintenance related tasks, resolve security alerts, and perform all administration tasks within Azure and IAAS environments. This position will manage and maintain IAAS and DevOps environments and assist customers through their Digital Transformation initiatives converting web hosting from legacy hosted websites to serverless technologies and Infrastructure-as-Code while maintaining cost optimization and security best practices. - Evaluate environment for process improvement and make recommendations. - Collaborate and communicate with other team members to provide good service and issue resolution. - Providing Cloud consultation for MSP Clients. - Create automated approaches and scripts for system administration tasks where possible and appropriate. - Develop, support, and document automated build and configuration management processes. - Optimizing Intune and autopilot. - Develop and implement conditional access. - Manage PKI Certificates. - Manage Azure Active Directory. - Troubleshooting, management, and remediation of Azure tickets with a focus on Well Architected Framework. - Regular review of cost optimization reports, make recommendations, and implement optimization tasks following change management processes. - Day-to-day management of Office 365. - Deliver training on alert triage and remediation steps for the 24/7/365 NOC team and other Administrators and Engineers. - Create and execute Change Management Requests following best practice. - Participate in RFO documentation. Qualifications - Minimum 2-4 years IT experience supporting the infrastructure of Azure and IAAS environments. - Experience implementing Microsoft IaaS services in a variety of distributed computing environments. - Experience with JSON and PowerShell scripting. - Experience with supporting and troubleshooting the following technologies: - Azure/O365 - Azure Active Directory - Azure Databases (Azure SQL, Azure MySQL) - Azure DevOps - ASR - Azure Cost Management - ATP - Azure Networking - Azure Storage - Compliance and Security - Duo and OKTA - Nutanix - Experience in managing, maintaining, and supporting core Microsoft technologies and services: - Windows Servers 2012 or above - Active Directory, DNS, NPS, IIS, etc. - Microsoft SQL Server - Extensive experience managing Intune Services. - Understand the delineation between SysOps engineering and DevOps engineering. - Ability to track all work and documentation within a ticketing system. - Participate in on-call rotations. - Ability to work weekends and/or off hours as necessary to meet clients' needs. Requirements - Architect, design, develop, and implement Cloud solutions in Microsoft Azure encompassing multiple specializations, platforms, and technologies. - In-depth knowledge of public cloud providers like AWS, Azure, or other major vendors of public cloud. - Strong knowledge of SAN and backup technologies. - In-depth knowledge of VMWare, Microsoft, HP, IBM, Cisco, VCE, Dell Systems, and other major vendors of infrastructure technology. - In-depth knowledge of Veeam/Varonis/Druva. - Implementation and regular review of Azure Advisor best practice recommendations. - Regular review of Azure Monitor analytics and logs. - Set up best practice alerting within Azure and CloudChckr. - Microsoft Certified: Azure Administrator Associate. - Microsoft Certified: Azure Solutions Architect Expert. - Microsoft exam AZ-500. Benefits - Competitive salary. - Excellent benefits. - Exceptional work environment.