• Lead customer demonstrations using internal environments and external tools and present technical collateral to customers. • Assist Sales and Alliance teams in the business development phase to identify opportunities and understand a customer’s current system state. • Maintain expertise in market segments including Social Services (SNAP, Medicaid/CHIP, TANF), Child Support, and Unemployment Insurance. • Maintain knowledge of competitors' products, including their strengths, weaknesses, and how they promote their solutions. • Maintain a deep understanding of product features, functions, inputs/outputs, and supported platforms like API, Batch, and Applicant Portals. • Work closely with customers, Sales, and Product teams to define solutions that address the missions of government agencies. • Provide technical feasibility assessments for new products to meet customer demand and requirements. • Serve as the liaison between proposal teams, product engineering, and post-sales implementation teams. • Maintain professional relationship with customers and ensures successful adoption of products. • Identify gaps in offerings related to client requirements and work with product teams to develop plans to close those gaps. • Serve as the Subject Matter Expert (SME) for RFQs, RFIs, and RFPs, helping define win themes and discriminators, and producing technical responses.

• Serving as the senior technical architect across the pursuit lifecycle and within an integrated growth team, including proposal, capture and business development activities. • Providing end-to-end thought leadership across proposal responses that include elements such as technical solution, staffing, implementation schedule, and BOE • Providing expert technical writing capabilities in the development of technical artifacts, white papers, statements of work, briefings and proposals. • Leading and mentoring junior staff in responding to RFI’s and RFP’s • Working with teaming partners to develop technical solutions, integration of teaming partners’ capabilities, and pricing strategies, etc. • Exploring new approaches/enabling technologies to drive solution innovation and improvements and ensure corporate solutions are relevant for current and emerging trends • Contributing to the development of standard proposal-ready content (Gold Standard) for use in future proposal development efforts, capturing any new language written for addition to the proposal Gold Standard database. • Supporting the capture of business and technical requirements and clearly convey them to audiences of varying technical skill levels. • Working independently and as part of a team in a fast-paced, deadline-oriented work environment, completing multiple complex tasks simultaneously.

Role Description Sprinklr is seeking a Lead Solutions Consultant to partner with our Sales and Customer Success teams in driving strategic engagements with enterprise clients. This role is ideal for a consultative, outcome-driven professional with deep expertise in marketing technology, customer experience, and digital transformation. As a Lead Solutions Consultant at Sprinklr, you will be a trusted advisor to our clients, helping them create and implement solutions that leverage Sprinklr’s Unified-CXM platform to deliver measurable business outcomes across marketing, social, and customer experience functions. At Sprinklr, Solution Consultants have the technical knowledge and business consulting acumen to uncover a customer’s current and future state needs and their goals to best position Sprinklr’s platform. They speak from a position of confidence and credibility with their product and industry knowledge and can provide insights and build rapport easily while being a trusted advisor. What You’ll Do - Act as a key member of the account team for your territory, working directly with prospects and customers during sales cycles as a trusted advisor to build confidence and excitement around Sprinklr’s suite of products and integrations with customer systems. - Lead discovery sessions to understand client goals, challenges, and desired outcomes across marketing, social media, customer care, and CX. - Understand potential business opportunities at customer prospects, including researching and understanding prospects' go-to-market strategies and identifying potential solution hypotheses and value drivers of customer experience programs at the prospect’s organization. - Design and present tailored solutions using Sprinklr’s platform, showcasing how our technology drives value across the marketing tech stack. - Facilitate workshops, whiteboarding sessions, and proof-of-concept engagements to demonstrate solution fit and strategic impact. - Collaborate with cross-functional teams (Product, Engineering, Customer Success, and Marketing) to deliver compelling demos, create solution architectures, and align to positive business outcomes and go-to-market strategy. - Translate complex platform capabilities into business value for executive and practitioner audiences. - Stay current on industry trends in mar-tech, social media, contact center, and customer experience to inform solution strategy and client conversations. - Work collaboratively with your peers and seek opportunities to grow through mentorship and peer learning across the global presales team. Qualifications - Experience Solutions Consultant/Sales Engineer with experience in a role at a SaaS company working with Enterprise clients. - A strategic thinker with experience in marketing technology, customer experience, or digital transformation consulting. - Experience guiding prospects and customers through structured problem solving and value realization frameworks and helping clients innovate and transform their customer experiences. - Familiar with platforms such as CRM, Marketing Automation, Social Media Management, Business Intelligence, and CCaaS, as well as integrations between systems. - Comfortable engaging with stakeholders from C-suite to practitioner, with strong storytelling and presentation skills. - Thought leader with a track record of publishing, speaking, or contributing to industry conversations. - Open to feedback and committed to continuous learning. - Demonstrates empathy and builds trust quickly. - Willingness for up to 40% travel, largely within the US. Preferred Qualifications - Bachelor's degree in Marketing, Business, Communications, or a related field. - 5-7+ years' experience in a solutions consulting/sales engineering role. - Experience with Sprinklr or similar Unified-CXM platforms a plus. - Understanding of AI and automation as applied to marketing and CX use cases. - Familiarity with data integration, API connectivity, and scalable solution design in mar-tech environments. - Excellent business and technical presentation skills (remote and in-person), communication (oral & written), and relationship building skills, across all levels of management. - Proficient technical aptitude including at a conceptual and practitioner level, and ability to become a subject matter expert with new technology applications. Requirements - Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based. Benefits - Comprehensive suite of benefits designed to help each member of our team thrive. - Voluntary healthcare coverage in countries where applicable. - Paid time off to recharge and spend time with loved ones. - Open Mentoring Program designed to create meaningful connections that support growth. Compensation Base salary range for this role is $134,000 - $223,000. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package. Warning about Recruiting Scams Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

• Lead structured, consultative discovery to understand partner goals, risks, and success measures • Help partners define meaningful recoverability standards, including priorities, targets, and testing approaches • Shape repeatable continuity service packages that MSPs can confidently sell and operate • Coordinate tailored demonstrations with Solutions Engineers and vendor experts • Guide ordering and early adoption to ensure readiness and measurable outcomes • Drive scalable engagement through webinars, events, and campaigns that convert interest into action • Maintain disciplined opportunity management, forecasting, and pipeline hygiene in Salesforce • Support rollout planning that proves operational value and advances continuity maturity