Pax8

Role Description Pax8 is hiring a Senior Manager of Technology Services – ServiceNow in the United States to lead the future of enterprise service management, platform innovation, and AI-powered operational excellence across our global technology organisation. This is a rare opportunity to own the strategic direction of a business-critical platform while building and developing a high-performing engineering team. You'll help define how technology services operate at scale, influence enterprise priorities, and accelerate Pax8’s AI journey through intelligent automation, modern service experiences, and data-driven decision making. As technology continues to evolve at pace, you'll be at the forefront of bringing together people, process, platform, and AI to create exceptional experiences for employees and stakeholders across the business. How You'll Make an Impact - Lead Strategy & Build Exceptional Teams - Develop and execute the long-term vision for ServiceNow across Technology Services. - Build, mentor, and inspire a high-performing team of platform specialists and technical leaders. - Create an environment where innovation, accountability, and continuous learning thrive. - Champion responsible AI adoption and empower teams to embrace emerging technologies. - Elevate Operational Excellence - Use operational insights, KPIs, and predictive analytics to continuously improve service quality. - Drive performance through measurable outcomes and clear service objectives. - Anticipate challenges before they become risks and coordinate effective solutions across teams. - Establish reporting frameworks that provide visibility into platform health, performance, and customer experience. - Strengthen Reliability & Service Delivery - Oversee critical service management processes that ensure secure, resilient, and reliable operations. - Support enterprise-wide readiness for major initiatives, changes, and incidents. - Promote operational maturity through governance, continual improvement, and best practices. - Lead adoption of intelligent monitoring, diagnostics, and automation capabilities. - Drive Automation & AI Transformation - Identify opportunities to simplify processes and reduce manual effort through automation. - Sponsor innovative AI initiatives that improve efficiency and decision-making. - Balance short-term delivery needs with long-term platform sustainability. - Help shape the future of AI-enabled service delivery across Pax8. - Partner Across the Business - Collaborate with Product, Architecture, Security, Workplace Experience, and business leaders to align priorities. - Influence roadmaps and investment decisions through operational expertise and platform insights. - Serve as a trusted advisor on ServiceNow capabilities, enterprise service management, and operational strategy. - Own the ServiceNow Platform - Define and govern platform standards, configuration practices, and roadmap priorities. - Ensure a seamless and consistent employee experience across service management workflows. - Lead platform upgrades, lifecycle planning, licensing strategy, and governance initiatives. - Drive adoption of self-service capabilities that improve efficiency and customer satisfaction. Qualifications - Substantial experience leading technical teams within enterprise technology environments. - Demonstrated success developing managers, engineers, and future leaders. - Understanding of how to translate platform strategy into meaningful business outcomes. - Proven expertise supporting and evolving enterprise ServiceNow environments. - Ability to balance operational excellence, people leadership, and strategic planning. - Experience collaborating across diverse stakeholder groups and influencing senior leaders. - Experience guiding service delivery organizations through transformation and change. - Passion for leveraging automation, AI, and modern technology to solve complex challenges. - Value continuous improvement and enjoy building systems, teams, and processes that scale. - Comfortable communicating complex concepts clearly to both technical and non-technical audiences. - Bachelor's degree in a related field or equivalent practical experience. - ServiceNow Certified System Administrator, ITIL, PMP, or similar certifications are highly valued. Benefits - Compensation range of between $120,000-$150,000/yr depending on experience. - 401(k) plan with employer match. - Medical, Dental & Vision Insurance. - Employee Assistance Program. - Employer Paid Short & Long Term Disability, Life and AD&D Insurance. - Flexible, Open Vacation. - Paid Sick Time Off. - Extended Leave for Life events. - RTD Eco Pass (For local Colorado Employees). - Career Development Programs. - Stock Option Eligibility. - Employee-led Resource Groups.

• Lead the evolution of Pax8's commercial legal function, creating scalable legal frameworks that enable the business to move faster while maintaining appropriate governance. • Shape the long-term vision and operating model for commercial legal across the organization. • Serve as a trusted advisor to executive leadership and key commercial stakeholders. • Build scalable approaches to contracts, commercial frameworks and partner engagement. • Drive innovative legal processes that reduce complexity and improve speed to business. • Lead the adoption of AI-enabled tools and technologies that enhance legal productivity. • Negotiate and advise on Pax8's most strategic commercial agreements and partnerships. • Develop legal standards, templates and governance that support future growth. • Lead, mentor and grow a high-performing global team of legal professionals. • Partner closely with stakeholders across revenue, finance, procurement, marketing and operations. • Improve legal operations through automation, simplification and intelligent workflows. • Manage legal budgets, resource planning and organizational design. • Help ensure that Pax8 remains commercially agile as regulations, technology and markets evolve.

Role Description This is your opportunity to lead a high-performing engineering team at a pivotal moment in Pax8’s journey. As we accelerate into an AI-powered future, you won’t just manage delivery — you’ll redefine how software is built, leveraging intelligent agents, evolving engineering practices, and unlocking new levels of innovation. You’ll grow alongside cutting-edge technology, influencing how teams adopt and scale AI-first development. What you’ll do - Lead, inspire, and grow a team of software engineers through coaching, mentoring, and meaningful career development - Guide your team in building with AI agents — from structuring prompts to validating outputs and making critical judgment decisions - Design AI-enabled workflows, ensuring the right balance between autonomy and human oversight - Elevate performance by introducing modern engineering metrics focused on quality, system thinking, and decision-making - Encourage scalable, reusable engineering solutions powered by AI rather than one-off builds - Drive adoption of AI tools with clear accountability for measurable impact - Establish governance standards for AI usage, including risk mitigation, data handling, and escalation practices - Lead agile ceremonies enhanced by AI tools to improve planning, retrospectives, and team insights - Collaborate closely with product teams to translate vision into actionable engineering outcomes - Foster a safe, experimental culture where innovation thrives without fear of failure - Deliver AI-powered features with strong quality frameworks designed for non-deterministic systems Your impact You’ll shape how engineering operates in an AI-first world — influencing not only your team’s success, but the broader direction of Pax8’s technology strategy. Your leadership will empower engineers to innovate faster, deliver smarter, and create meaningful value for partners around the globe. Qualifications - Proven experience leading and developing high-performing software engineering teams - Substantial background in software development with strong engineering fundamentals - Demonstrated passion for mentoring and growing technical talent - Strong understanding of modern software architecture, systems thinking, and scalable design - Experience or strong interest in AI-driven development, automation, and emerging engineering practices - Ability to balance innovation with governance, ensuring quality and risk management - Collaborative mindset with experience partnering cross-functionally to deliver business value - Curiosity, adaptability, and a forward-thinking approach to evolving technology Benefits - Comprehensive medical, dental, and vision coverage - 401(k) with company match - Generous paid time off and paid holidays - Paid volunteer time to give back to your community - Wellness programs and mental health support - Flexible work environment - Ongoing learning and development opportunities - Employee resource groups and inclusive culture initiatives

• Solve advanced identity challenges • Act as a senior escalation point, diagnosing complex IAM and system issues while ensuring seamless service delivery • Design and enhance identity solutions • Drive improvements across identity platforms, access management frameworks, and cloud-based services • Maintain secure and reliable systems • Ensure uptime and performance through monitoring, automation, patching, and access control best practices • Lead incident response • Own critical incidents, triaging effectively and restoring service while identifying long-term improvements • Strengthen knowledge and automation • Develop documentation, SOPs, and automation scripts to improve consistency and efficiency • Support growth and mentorship • Share knowledge, guide team members, and continuously build your own expertise through learning and development

• Own and drive the vision and outcomes for foundational product areas, ensuring systems meet the highest standards of reliability and integrity • Translate complex compliance, audit, and financial requirements into clear, actionable product direction • Shape and communicate a compelling product roadmap while balancing priorities, risks, and trade-offs • Partner cross-functionally with Finance, Legal, Engineering, and Operations to deliver aligned, scalable solutions • Identify and unblock cross-team dependencies, ensuring smooth execution against key milestones • Drive clarity and accountability through measurable outcomes and data-driven decision-making • Lead, coach, and develop a high-performing team of product managers, elevating capability and impact

• Drive sales enablement: Inspire and equip sellers with compelling Chrome solution knowledge through engaging training and evangelism • Build and progress pipeline: Proactively generate opportunities, follow up on leads, and support deals through to close • Deliver impactful demos: Showcase Chrome solutions tailored to real-world end-client and partner needs • Support live sales opportunities: Act as the go-to expert on calls, working cross-functionally to bridge technical and commercial conversations • Accelerate partner onboarding: Guide MSPs to get up and running quickly and confidently on Pax8 • Ensure operational excellence: Manage order processing with accuracy and urgency, resolving issues seamlessly with Google • Own performance insights: Track pipeline health, analyze trends, and identify opportunities for growth, cross-sell, upsell and expansion • Collaborate across teams: Partner closely with Sales, Vendor Alliance Managers, and Google stakeholders to drive alignment and results

• Be a part of Designing and Delivering impactful enablement programs that strengthen sales capability and drive performance • Lead onboarding and ongoing learning initiatives that accelerate both new hire success and experienced seller growth • Translate performance insights into tailored coaching strategies for sales leaders • Embed modern sales methodologies into everyday workflows to elevate consistency and execution • Partner with learning experts to deliver engaging, bite-sized digital learning experiences • Define and track quarterly goals while communicating measurable outcomes to stakeholders • Continuously refine content, tools, and program delivery to keep pace with evolving business needs • Contribute to broader revenue initiatives that drive scalable growth across the organization • Lead and develop a small team, fostering a culture of accountability and continuous improvement

Role Description This is your opportunity to step into a highly visible role at Pax8, driving the rhythm and execution of global communications that reach every corner of our organization. As a Marketing Communications Program Manager, you’ll sit at the intersection of strategy, storytelling, and execution—partnering closely with senior leaders to bring clarity, alignment, and impact to major company moments. Your work will directly influence how Pax8 communicates at the highest level—bringing structure and clarity to complex initiatives while enabling leaders to deliver messages that resonate globally. You’ll elevate how teams collaborate, reduce friction across workstreams, and ensure every major communication moment lands with purpose and precision. Qualifications - Proven experience managing complex, high-visibility programs with multiple stakeholders - Demonstrated ability to partner effectively with senior leaders and executives in fast-paced environments - Strong command of project management tools and frameworks, with a focus on scalability and efficiency - Exceptional organizational skills with the ability to prioritize competing demands and deliver under pressure - A natural problem solver with a proactive mindset and the ability to anticipate risks and opportunities - Outstanding communication skills, with confidence navigating cross-functional teams and aligning diverse perspectives - Experience thriving in dynamic, high-growth environments where adaptability and ownership are key Requirements - Lead end-to-end program delivery for global communications initiatives, including company-wide all-hands, leadership forums, and high-impact executive deliverables - Partner directly with senior leaders to shape messaging, timelines, and outputs that land with precision and clarity - Act as the central connector across Marketing Communications and cross-functional teams, aligning priorities and ensuring seamless delivery - Own and evolve intake processes, balancing workload, strategic priorities, and business needs to maximize efficiency - Identify gaps, overlaps, and risks across initiatives—bringing forward solutions that improve scale and execution - Support executive communication needs with confidence and discretion, anticipating requirements before they surface - Drive continuous improvement through retrospectives, feedback loops, and process innovation Benefits - Salary Range: $80,000 – $110,000 (Or more depending on experience) - Comprehensive medical, dental, and vision coverage - 401(k) with company match - Generous paid time off and paid holidays - Paid parental leave - Flexible working arrangements - Employee assistance programs - Learning and development opportunities - Volunteer time off and community engagement programs

• Own end-to-end delivery of Microsoft programs, driving execution, innovation, and readiness to achieve revenue goals • Bring teams together across sales, operations, and partner functions to create aligned, scalable program strategies • Build and evolve program plans using Microsoft frameworks, continuously optimizing performance and outcomes • Act as a key bridge between Pax8 and Microsoft, aligning priorities, managing expectations, and driving collaboration • Lead program reporting rhythms, delivering insights to senior stakeholders and supporting business reviews • Identify opportunities to enhance program efficiency, partner experience, and overall impact

Role Description As a Cloud Solutions Specialist, you connect the dots between partner needs and successful cloud projects. You’ll collaborate with sales teams, guide partners through discovery, scope work, and ensure a friction-free handoff to implementation. This role is perfect for someone who thrives in a fast-paced, collaborative environment and loves simplifying technical concepts for real people. What You’ll Do - Discovery & Scoping - Lead discovery calls to understand partner goals and project requirements. - Build customized scopes of work tailored to partner needs. - Project Lifecycle Ownership - Manage a varied portfolio—from identifying opportunities to scoping, quoting, closing, and handoff. - Ensure all project prerequisites are in place before implementation begins. - Partner Guidance - Provide clear, human explanations of project and migration processes. - Serve as a trusted escalation point, resolving complex issues with little assistance. - Cross-Functional Collaboration - Work with our sales, Cloud Solutions Engineering, and Service Operations teams to keep momentum strong and partners supported. - Participate in internal meetings and collaborate across Pax8 to deliver outstanding experiences. Qualifications - 2–4 years in IT management or administration, ideally with cloud focus. - Experience supporting or working within managed service environments. - Foundational understanding of cloud migration tools and cloud concepts. - Intermediate skill with Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive, etc.). - Entry-level exposure to Azure. - Comfort working with both on-premises and cloud collaboration platforms (Google Workspace, Exchange Server, hosted solutions, etc.). How You Work - Passionate about great customer service and detail-oriented. - Able to translate technical concepts into easy-to-understand language. - Strong multitasker who thrives in dynamic environments. - Self-motivated learner with a growth mindset. - Confident navigating ambiguity and complexity. - Clear, adaptive communicator who tailors messaging to different audiences. Required Behaviors - Compassionate Candor - Seek to Understand - We Before Me - Do What You Say - Light Up Learning - Driven by Passion Education & Certifications - Bachelor’s degree or equivalent professional experience. - Microsoft 365 Associate and Azure Administrator certifications are preferred. Compensation - Qualified candidates can expect a salary range of $45,000/yr - $63,000/yr depending on experience. Benefits - Non-Commissioned Bonus Plans or Variable Commission - 401(k) plan with employer match - Medical, Dental & Vision Insurance - Employee Assistance Program - Employer Paid Short & Long Term Disability, Life and AD&D Insurance - Flexible, Open Vacation - Paid Sick Time Off - Extended Leave for Life events - RTD Eco Pass (For local Colorado Employees) - Career Development Programs - Stock Option Eligibility - Employee-led Resource Groups