Sprinklr

• Configure the Sprinklr product for various brands and industries following high standards of delivery and quality • Constant learning and collaborating with the team to develop best practices on product configuration • Work as a team to understand product adoption by various brands and establish standard practices to improve adoption • Provide social insights and recommendations to support clients' business practices • Design and configure the appropriate Sprinklr solution to meet all requirements based on best practices and client's custom needs • Perform health checks of existing customers in need of platform upgrades and suggest solutions based on best practices and client needs • Ensure that all client users during customer onboarding are trained and educated properly on the platform • Establish a relationship built on trust with client champions • Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur • Provide consulting advice to clients about the Sprinklr platform during different phases of project implementation

Role Description Our Strategic Account business focuses on our largest customers (Fortune 50), owning the overall relationship with one of Sprinklr’s top customers, expanding the Sprinklr offering, and becoming an extension to the customer’s team ensuring we solve, “pain above the noise” strategic problems while positioning Sprinklr to be the Enterprise solution for Unified Customer Experience Management (CXM). What You’ll Do - Identify, negotiate, and close big deals in a defined territory. - Work with CMOs, CTOs, COOs, CIOs, EVPs, and SVPs of some of the biggest brands in the world. - Utilize superior salesmanship to develop sales opportunities and identify necessary decision makers and influencers. - Listen, identify, and understand clients' needs and deliver to their expectations. - Build relationships with multiple stakeholders and influence them positively. - Actively seek out new sales leads and business opportunities through networking and referrals. - Enhance knowledge of the industry, market, and competitors to provide a sales edge. - Seek feedback from leaders, peers, and clients to improve performance. Qualifications - Top 10% of salespeople in your current company/division. - Track record of being one of the best with energy and commitment. - 6+ years of sales experience with at least 4 years selling software at the enterprise level. - Successful in building relationships and identifying new business opportunities. - Passionate about the Customer Experience revolution and understanding its impact on organizations. Requirements - Ability to embrace change and understand how social media platforms impact various functions. - Strong work ethic and coachable attitude. Benefits - Comprehensive suite of benefits designed to help each member of our team thrive. - Voluntary healthcare coverage in applicable countries. - Paid time off to recharge and spend time with loved ones. - Open Mentoring Program to create meaningful connections that support growth. Company Description Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools, and data — helping large organizations build deeper, more meaningful connections with the people they serve. - Lead a new category of enterprise software called Unified-CXM. - Empower companies to deliver next-generation, unified engagement journeys. - Create a culture of customer obsession, with trust, teamwork, and accountability.

• Guide customers through solution design and manage technical implementation • Support sales efforts by reviewing solution design, scope, and implementation strategy • Analyze and translate business and technical requirements into comprehensive architectural blueprints • Drive solid instance health by guiding remediation of configurations • Collaborate with clients to establish governance processes for successful go-lives

• Ensure that every customer derives the most value possible from the platform leading to retention and business expansion • Identify, comprehend and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges • Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits and value propositions • Analyze and elevate customer’s consumption of contract, adoption of the product and generation of upsell or cross-sell • Act as day-to-day contact for stakeholders in brand, agencies and for System Administrators • Assist world’s leading brands and their agencies in seamlessly building social media campaigns & process-flows mapped to their business needs, through Sprinklr • Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use-cases and functionalities are fulfilled • Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements • Proactively identify opportunities to improve operational efficiencies and find suitable entities which could benefit from utilising AI to drive greater ROI • Establish and nurture senior level relationships built on trust, develop client champions and identify key stakeholders • Capture development areas for product improvement and collaborate with product managers and engineering for necessary corrective actions • Actively make sure you are knowledgeable on native channel’s products package • Work with clients to improve the social service itself and its alignment with the client's core business • Provide on-going training support and ad hoc training sessions to always keep customers educated on Sprinklr’s know-hows • Actively make sure that you are knowledgeable on all Sprinklr software products • Identify opportunities for customer references and case studies • Maintain platform relevancy according to changes in business needs

• Set up and run a Territory in Ohio Valley • Lead a team of sales reps to achieve and exceed revenue targets • Inspire, engage, and enable your team through coaching and assessment • Direct the flow of information for sales activities and evaluate data • Ensure sales objectives are met within corporate strategies and policies

• Lead the ongoing transformation of Sprinklr's partner ecosystem by establishing a performance-driven operating model focused on revenue impact, pipeline creation, and customer growth • Drive a cultural shift across the alliance's organization, reinforcing accountability, measurable outcomes, and strategic partner engagement • Develop and execute a partner strategy that aligns investments and resources with the partners most capable of delivering meaningful business results • Establish and operationalize a partner-sourced and partner-influenced revenue model, with clear attribution, accountability, and forecasting rigor • Embed partners into the full customer lifecycle, from pipeline generation through services delivery and expansion • Drive co-sell discipline and execution excellence with Sales, including joint account planning, deal inspection, and governance • Define and enforce rules of engagement (ROE) that prioritize speed, clarity, and customer outcomes across partner and direct sales motions • Scale partner-delivered services capacity to increase attach rates, accelerate time-to-value, and improve gross margins • Build and scale industry-specific and solution-based partner plays (e.g., CX, Contact Center, AI-driven insights) • Drive joint strategies with top partners, including co-innovation, co-marketing funds, and executive alignment • Develop and implement partner enablement frameworks including training, certifications, and sales toolkits • Establish and monitor KPIs to measure partner performance, pipeline contribution, and customer impact • Lead Quarterly Business Reviews (QBRs) and Annual Reviews to ensure alignment and accountability • Partner with Product, Marketing, Sales, and Customer Success to ensure seamless execution of joint initiatives • Collaborate with the Partner Program team to evolve competencies, tiers, and incentives • Serve as the executive sponsor for key alliances, ensuring strategic alignment and executive engagement • Grow and scale a nascent and immature channel • Drive global expansion through regional reseller recruitment and enablement • Co-develop joint value propositions and go-to-market strategies with partners • Leverage partner insights to inform product innovation and market strategy • Ensure rigorous governance, reporting, and communication across the partner ecosystem • Develop and execute a service delivery strategy that leverages both internal resources and external partners to maximize customer success and operational efficiency • Continuously assess market trends, partner needs, and competitive dynamics to refine strategy.

• Align highly skilled expertise, thought leadership and program management to address customer challenges • Develop and program manage a plan empowering customers to improve using Sprinklr • Cultivate key stakeholder relationships and establish new relationships • Build customer champions and advocates to articulate Sprinklr's value • Oversee customer adoption journey and ensure successful outcomes • Ensure awareness of Sprinklr’s product and roadmap to customer stakeholders • Implement repeatable playbooks to strengthen operating state • Collaborate with Sales and Solutions Consultant to drive upsell opportunities

Role Description Sprinklr is seeking a Sr. Solutions Consultant to partner with our Sales and Customer Success teams in driving strategic engagements with enterprise clients. This role is ideal for a consultative, outcome-driven professional with deep expertise in marketing technology, customer experience, and digital transformation. As a Sr. Solutions Consultant at Sprinklr, you will be a trusted advisor to our clients, helping them create and implement solutions that leverage Sprinklr’s Unified-CXM platform to deliver measurable business outcomes across marketing, social, and customer experience functions. What You’ll Do: - Act as a key member of the account team for your territory, working directly with prospects and customers during sales cycles as a trusted advisor to build confidence and excitement around Sprinklr’s suite of products and integrations with customer systems. - Lead discovery sessions to understand client goals, challenges, and desired outcomes across marketing, social media, customer care, and CX. - Understand potential business opportunities at customer prospects, including researching and understanding prospects' go-to-market strategies and identifying potential solution hypotheses and value drivers of customer experience programs at the prospect’s organization. - Design and present tailored solutions using Sprinklr’s platform, showcasing how our technology drives value across the marketing tech stack. - Facilitate workshops, whiteboarding sessions, and proof-of-concept engagements to demonstrate solution fit and strategic impact. - Collaborate with cross-functional teams (Product, Engineering, Customer Success, and Marketing) to deliver compelling demos, create solution architectures, and align to positive business outcomes and go-to-market strategy. - Translate complex platform capabilities into business value for executive and practitioner audiences. - Stay current on industry trends in mar-tech, social media, contact center, and customer experience to inform solution strategy and client conversations. - Work collaboratively with your peers and seek opportunities to grow through mentorship and peer learning across the global presales team. Qualifications - Experience as a Solutions Consultant/Sales Engineer with experience in a role at a SaaS company working with Enterprise clients. - A strategic thinker with experience in marketing technology, customer experience, or digital transformation consulting. - Experience guiding prospects and customers through structured problem solving and value realization frameworks and helping clients innovate and transform their customer experiences. - Familiar with platforms such as CRM, Marketing Automation, Social Media Management, Business Intelligence, and CCaaS, as well as integrations between systems. - Comfortable engaging with stakeholders from C-suite to practitioner, with strong storytelling and presentation skills. - Thought leader with a track record of publishing, speaking, or contributing to industry conversations. - Open to feedback and committed to continuous learning. - Demonstrates empathy and builds trust quickly. - Willingness for up to 40% travel, largely within the US. Requirements - Bachelor's degree in Marketing, Business, Communications, or a related field. - 5+ years' experience in a solutions consulting/sales engineering role. - Experience with Sprinklr or similar Unified-CXM platforms a plus. - Understanding of AI and automation as applied to marketing and CX use cases. - Familiarity with data integration, API connectivity, and scalable solution design in mar-tech environments. - Excellent business and technical presentation skills (remote and in-person), communication (oral & written), and relationship building skills, across all levels of management. - Proficient technical aptitude including at a conceptual and practitioner level, and ability to become a subject matter expert with new technology applications. Benefits - Comprehensive suite of benefits designed to help each member of our team thrive. - Voluntary healthcare coverage in countries where applicable. - Paid time off to recharge and spend time with loved ones. - Open Mentoring Program designed to create meaningful connections that support growth. Company Description Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools, and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: - Lead a new category of enterprise software that we call Unified-CXM. - Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. - Create a culture of customer obsession, with trust, teamwork, and accountability.

• Partner with the Software Sales teams to scope and propose new services and support business • Discover the requirements for Sprinklr clients to propose complete integrated service delivery offerings • Develop proposals and respond to RFPs/RFIs positioning recommendations for Sprinklr deployment strategies • Lead executive services-sales presentations of Sprinklr services offerings • Document customer requirements, both technical and organisational, during the pre-sale cycle • Create compelling commercial proposals utilizing a range of Sprinklr and partner delivery resources • Define Statements of Work that include scope, effort estimates & timelines for the delivery of services • Develop close plans, in collaboration with sales teams, for strategic opportunities • Develop relationships with colleagues in success, services, product, sales and other delivery stakeholders • Develop relationships with key customers for growth and upside • Update and manage pipeline and prepare revenue forecasts for Services and Success offerings

• Ensure that every customer derives the most value possible from the platform leading to retention and business expansion • Identify, comprehend and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges • Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits and value propositions • Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use-cases and functionalities are fulfilled • Own & deliver the end-to-end configuration of solution based on the customer requirements • Handle the post go-live change management of configuration throughout the customer life cycle • Be the hands-on product expert and ensure customer’s business goals are met • Act as day-to-day contact for stakeholders in brand, agencies and for System Administrators • Analyse and elevate customer’s consumption of contract, adoption of the product and generation of upsell or cross-sell • Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements • Proactively identify opportunities to improve operational efficiencies and find suitable entities which could benefit from utilising AI to drive greater ROI • Establish and nurture senior level relationships built on trust, develop client champions and identify key stakeholders • Capture development areas for product improvement and collaborate with product managers and engineering for necessary corrective actions • Actively make sure you are knowledgeable on native channel’s products package • Work with clients to improve the social service itself and its alignment with the client's core business • Provide on-going training support and ad hoc training sessions to always keep customers educated on Sprinklr’s know-hows • Identify opportunities for customer references and case studies • Maintain platform relevancy according to changes in business needs