Sprinklr

• Develop and own the unified AI messaging architecture that cuts across Marketing, VoC, and Service product suites. • Define how Sprinklr's AI capabilities are positioned as platform-wide differentiators – not just product features. • Create a cohesive "AI-first platform" story that resonates with technical buyers (AI Architects, CTOs, Platform teams) as well as business buyers (CMOs, CX leaders, VoC leaders). • Ensure AI messaging is consistent across all Sprinklr touchpoints – website, sales decks, thought leadership, analyst briefings, and customer communications. • Continuously evolve AI positioning as the market shifts – tracking developments in agentic AI, LLMs, conversational AI, and enterprise AI adoption. • Work closely with the Product Marketing leads for Sprinklr Service, Marketing, and VoC to ensure AI messaging is integrated into each suite's positioning and GTM strategy. • Identify opportunities where AI creates cross-suite value – e.g., AI Agents that work across Service and Marketing, unified data models that power VoC + Service insights. • Build cross-product use cases that demonstrate the power of Sprinklr's unified AI platform vs. point solutions. • Act as the connective tissue between suite-level PMMs – ensuring AI narrative consistency while respecting each suite's unique positioning. • Contribute to programmatic sales plays that involve AI as a key differentiator or entry point across multiple suites. • Support GTM strategy for AI-specific launches in coordination with suite PMMs. • Develop AI-specific launch narratives, positioning frameworks, and competitive differentiation for new product introductions. • Build AI-focused sales plays that help field teams lead with AI as a platform differentiator. • Partner with Outbound Product Marketing teams to ensure AI messaging is being effectively communicated and adopted in regional markets. • Build Sprinklr's authoritative voice on enterprise AI and agentic AI in customer experience through high-impact content – POVs, whitepapers, blogs, webinar briefs. • Track and analyze the competitive AI landscape – how are industry leaders & competitors positioning their AI capabilities? Where does Sprinklr differentiate? Monitor macro AI trends and proactively adjust Sprinklr's positioning to stay ahead. • Support analyst relations for AI-specific briefings and research (Gartner, Forrester, IDC). • Develop C-level and technical audience-specific content that demonstrates Sprinklr's AI innovation leadership. • Develop AI-focused collateral: battle cards, competitive positioning docs, demo scripts, use case documentation, and ROI frameworks. • Create L1-L3 AI enablement content – executive-level narratives for C-suite conversations, technical deep dives for AI Architects and platform evaluators. • Own AI-specific website messaging strategy and ensure platform AI capabilities are prominently and compellingly positioned. • Build demo libraries showcasing AI Agents and Copilots in action across Marketing, VoC, and Service scenarios.

• Manage audit engagements (e.g. SOX, ISO 27001, C5 PCI-DSS, SOC 2, HIPAA) • Coordinate and collate required evidence for audits • Manage control and process libraries • Contribute to meetings by preparing agendas and document minutes • Lead internal/external audits and participate in risk assessments • Assist with management of Sprinklr security standards and policies

• Be a trusted advisor responsible for driving adoption, value realization, and long-term success for Sprinklr's most strategic customers across the full product suite • Lead the strategic technical relationship across Sprinklr’s Core suite: Social Publishing, Listening, Paid Ads, Marketing Analytics, Service • Act as the primary advisor on platform architecture, user journeys, tagging schemas, and governance frameworks • Own the end-to-end adoption lifecycle across multiple teams, ensuring frictionless onboarding and proactive value expansion • Foster relationships with cross-functional stakeholders to align platform adoption with customer-specific goals and KPIs • Deliver stakeholder-specific enablement designed to improve usability and internal platform advocacy • Serve as a feedback loop to Sprinklr Product and Engineering teams • Work closely with Sales and Solutions teams to uncover upsell/cross-sell opportunities

• Own and manage end-to-end program management of CXM and CCaaS implementation including stakeholder management, project scope, product enhancements, change control processes, and risk mitigation plans • Work directly with prospects and customers around the full functionality of the Sprinklr product portfolio • Ensure that customer business requirements and KPIs are being implemented according to defined scope, requirements and best practices and value is being delivered at every touch point • Partner with Sprinklr’s cross-functional enablement functions and leaders to ensure alignment and transparency at every project stage • Drive meaningful relationships with key customer and internal stakeholders, as well as executives, ensuring all parties are providing requisite participation and accountability • Maintain deep Sprinklr platform knowledge to develop realistic and meaningful project plans and workstreams • Ensure that each project is reported and forecasted accurately to all external and internal stakeholders • Lead a team striving for quality and excellence in all aspects of project delivery • Provide weekly project status and burn reports to the relevant project stakeholders • Maintain awareness of the CCaaS industry to provide subject matter expertise and guidance internally and for Sprinklr customers

Role Description Sprinklr is looking for a Professional Services Summer Intern to join our global Services team. In this role, you will help support customer implementations, analyze data, and contribute to technical configuration projects. You’ll gain exposure to how enterprise customers adopt and scale Sprinklr solutions in a fast-paced SaaS environment. What You’ll Do - Analyze existing data, tools, and processes to identify opportunities for improved reporting and service delivery. - Gather, document, and help define requirements for new or enhanced dashboards and operational reports. - Document current data pipelines, analytics solutions, and operational workflows. - Research industry and operational best practices; identify gaps and draft recommendations. - Support development and maintenance of dashboards providing actionable insights. - Assist Operations and Delivery teams with day-to-day coordination and support. - Contribute to professional services automation and documentation tools. - Participate in and support effective meetings and documentation. - Use Sprinklr-approved and AI-enabled tools to improve efficiency. Qualifications - Currently pursuing a bachelor’s degree in Business, STEM, Computer Science, Data Analytics, Information Systems, or related field. - Strong analytical, organizational, and communication skills. - Self-motivated and comfortable working remotely. Preferred Qualifications - Exposure to data visualization tools (e.g., Power BI). - Familiarity with Confluence or similar tools. - Interest in analytics, data management, or AI-enabled tools. What You’ll Learn - How enterprise SaaS implementations and customer onboarding work. - Hands-on experience with configuration and technical delivery projects. - Exposure to data analysis in a customer-facing environment. - How cross-functional teams collaborate to deliver customer value. - Insight into Sprinklr’s business model and product ecosystem. Benefits - Comprehensive suite of benefits designed to help each member of our team thrive. - Voluntary healthcare coverage in countries where applicable. - Paid time off to recharge and spend time with loved ones. - Open Mentoring Program to create meaningful connections that support growth. Compensation The base salary range for this role is $39,000 - $65,000. Base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. The successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role. EEO - Our Philosophy Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws.

• Serve as a core contributor within the Global Compensation team • Design, maintain, and evolve broad-based compensation programs • Establish and enforce compensation governance models, policies, guidelines, and controls • Lead the design and redesign of compensation programs • Support end-to-end program implementation • Conduct program benchmarking and competitive assessments • Apply strong quantitative and analytical skills to assess pay competitiveness • Continuously assess and improve compensation processes • Partner with HR Business Partners to provide COE guidance on compensation topics

• Lead and develop Customer Success Managers • Manage, coach, and develop a team of Customer Success Managers across enterprise segments • Ensure strong execution of customer engagement across onboarding, adoption, value realization, and renewals • Establish consistent standards for success planning, customer health, and value delivery • Own customer health, adoption, and retention outcomes across the assigned portfolio • Ensure CSMs create clear, measurable success plans aligned to customer KPIs and Sprinklr capabilities • Act as an escalation point and sponsor for key and at-risk customers • Coach CSMs to act as trusted advisors rather than reactive support resources • Partner with Sales, Services, Product, and Support to deliver a cohesive customer experience • Monitor customer health, renewal risk, and expansion signals across the team’s accounts

• Build, lead, and develop a high-performing team of Customer Success Managers • Own CSM performance across adoption, customer health, retention, and expansion • Serve as executive sponsor for high-value and at-risk accounts • Recruit, onboard, and coach top-tier CSMs and frontline leaders • Partner with Sales, Services, Product, and Support for a seamless customer experience

• Define and execute the Customer Success strategy for the region, aligned to global priorities and regional market dynamics • Establish scalable engagement models across onboarding, adoption, value realization, renewal, and expansion • Align customer segmentation and coverage models to revenue tiers, complexity, and growth potential • Standardize success planning, value measurement, and executive engagement frameworks across the region • Contribute to global Customer Success strategy and operating model evolution • Build, lead, and develop a multi-layer Customer Success organization across the region • Hire, coach, and enable senior leaders and frontline managers • Ensure every strategic customer has a measurable success plan aligned to business KPIs • Act as a strategic advisor to customer leadership on evolving operating models across marketing, customer experience, and service • Partner with regional Sales leadership on account strategy, renewals, and expansion • Own forecasting for customer health, renewal risk, and expansion potential

• Lead and develop Customer Success Managers • Manage, coach, and develop a team of Customer Success Managers across enterprise segments • Ensure strong execution of customer engagement across onboarding, adoption, value realization, and renewals • Establish consistent standards for success planning, customer health, and value delivery • Drive adoption and customer outcomes • Act as an escalation point and sponsor for key and at-risk customers • Support executive-level customer conversations alongside Sales and senior CS leadership • Participate in renewal planning, risk mitigation, and expansion discussions • Coach CSMs to act as trusted advisors rather than reactive support resources • Partner with Sales, Services, Product, and Support to deliver a cohesive customer experience