Sprinklr

• Set up and run a Territory in Ohio Valley • Lead a team of sales reps to achieve and exceed revenue targets • Inspire, engage, and enable your team through coaching and assessment • Direct the flow of information for sales activities and evaluate data • Ensure sales objectives are met within corporate strategies and policies

• Lead the ongoing transformation of Sprinklr's partner ecosystem by establishing a performance-driven operating model focused on revenue impact, pipeline creation, and customer growth • Drive a cultural shift across the alliance's organization, reinforcing accountability, measurable outcomes, and strategic partner engagement • Develop and execute a partner strategy that aligns investments and resources with the partners most capable of delivering meaningful business results • Establish and operationalize a partner-sourced and partner-influenced revenue model, with clear attribution, accountability, and forecasting rigor • Embed partners into the full customer lifecycle, from pipeline generation through services delivery and expansion • Drive co-sell discipline and execution excellence with Sales, including joint account planning, deal inspection, and governance • Define and enforce rules of engagement (ROE) that prioritize speed, clarity, and customer outcomes across partner and direct sales motions • Scale partner-delivered services capacity to increase attach rates, accelerate time-to-value, and improve gross margins • Build and scale industry-specific and solution-based partner plays (e.g., CX, Contact Center, AI-driven insights) • Drive joint strategies with top partners, including co-innovation, co-marketing funds, and executive alignment • Develop and implement partner enablement frameworks including training, certifications, and sales toolkits • Establish and monitor KPIs to measure partner performance, pipeline contribution, and customer impact • Lead Quarterly Business Reviews (QBRs) and Annual Reviews to ensure alignment and accountability • Partner with Product, Marketing, Sales, and Customer Success to ensure seamless execution of joint initiatives • Collaborate with the Partner Program team to evolve competencies, tiers, and incentives • Serve as the executive sponsor for key alliances, ensuring strategic alignment and executive engagement • Grow and scale a nascent and immature channel • Drive global expansion through regional reseller recruitment and enablement • Co-develop joint value propositions and go-to-market strategies with partners • Leverage partner insights to inform product innovation and market strategy • Ensure rigorous governance, reporting, and communication across the partner ecosystem • Develop and execute a service delivery strategy that leverages both internal resources and external partners to maximize customer success and operational efficiency • Continuously assess market trends, partner needs, and competitive dynamics to refine strategy.

• Align highly skilled expertise, thought leadership and program management to address customer challenges • Develop and program manage a plan empowering customers to improve using Sprinklr • Cultivate key stakeholder relationships and establish new relationships • Build customer champions and advocates to articulate Sprinklr's value • Oversee customer adoption journey and ensure successful outcomes • Ensure awareness of Sprinklr’s product and roadmap to customer stakeholders • Implement repeatable playbooks to strengthen operating state • Collaborate with Sales and Solutions Consultant to drive upsell opportunities

Role Description Sprinklr is seeking a Sr. Solutions Consultant to partner with our Sales and Customer Success teams in driving strategic engagements with enterprise clients. This role is ideal for a consultative, outcome-driven professional with deep expertise in marketing technology, customer experience, and digital transformation. As a Sr. Solutions Consultant at Sprinklr, you will be a trusted advisor to our clients, helping them create and implement solutions that leverage Sprinklr’s Unified-CXM platform to deliver measurable business outcomes across marketing, social, and customer experience functions. What You’ll Do: - Act as a key member of the account team for your territory, working directly with prospects and customers during sales cycles as a trusted advisor to build confidence and excitement around Sprinklr’s suite of products and integrations with customer systems. - Lead discovery sessions to understand client goals, challenges, and desired outcomes across marketing, social media, customer care, and CX. - Understand potential business opportunities at customer prospects, including researching and understanding prospects' go-to-market strategies and identifying potential solution hypotheses and value drivers of customer experience programs at the prospect’s organization. - Design and present tailored solutions using Sprinklr’s platform, showcasing how our technology drives value across the marketing tech stack. - Facilitate workshops, whiteboarding sessions, and proof-of-concept engagements to demonstrate solution fit and strategic impact. - Collaborate with cross-functional teams (Product, Engineering, Customer Success, and Marketing) to deliver compelling demos, create solution architectures, and align to positive business outcomes and go-to-market strategy. - Translate complex platform capabilities into business value for executive and practitioner audiences. - Stay current on industry trends in mar-tech, social media, contact center, and customer experience to inform solution strategy and client conversations. - Work collaboratively with your peers and seek opportunities to grow through mentorship and peer learning across the global presales team. Qualifications - Experience as a Solutions Consultant/Sales Engineer with experience in a role at a SaaS company working with Enterprise clients. - A strategic thinker with experience in marketing technology, customer experience, or digital transformation consulting. - Experience guiding prospects and customers through structured problem solving and value realization frameworks and helping clients innovate and transform their customer experiences. - Familiar with platforms such as CRM, Marketing Automation, Social Media Management, Business Intelligence, and CCaaS, as well as integrations between systems. - Comfortable engaging with stakeholders from C-suite to practitioner, with strong storytelling and presentation skills. - Thought leader with a track record of publishing, speaking, or contributing to industry conversations. - Open to feedback and committed to continuous learning. - Demonstrates empathy and builds trust quickly. - Willingness for up to 40% travel, largely within the US. Requirements - Bachelor's degree in Marketing, Business, Communications, or a related field. - 5+ years' experience in a solutions consulting/sales engineering role. - Experience with Sprinklr or similar Unified-CXM platforms a plus. - Understanding of AI and automation as applied to marketing and CX use cases. - Familiarity with data integration, API connectivity, and scalable solution design in mar-tech environments. - Excellent business and technical presentation skills (remote and in-person), communication (oral & written), and relationship building skills, across all levels of management. - Proficient technical aptitude including at a conceptual and practitioner level, and ability to become a subject matter expert with new technology applications. Benefits - Comprehensive suite of benefits designed to help each member of our team thrive. - Voluntary healthcare coverage in countries where applicable. - Paid time off to recharge and spend time with loved ones. - Open Mentoring Program designed to create meaningful connections that support growth. Company Description Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools, and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: - Lead a new category of enterprise software that we call Unified-CXM. - Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. - Create a culture of customer obsession, with trust, teamwork, and accountability.

• Partner with the Software Sales teams to scope and propose new services and support business • Discover the requirements for Sprinklr clients to propose complete integrated service delivery offerings • Develop proposals and respond to RFPs/RFIs positioning recommendations for Sprinklr deployment strategies • Lead executive services-sales presentations of Sprinklr services offerings • Document customer requirements, both technical and organisational, during the pre-sale cycle • Create compelling commercial proposals utilizing a range of Sprinklr and partner delivery resources • Define Statements of Work that include scope, effort estimates & timelines for the delivery of services • Develop close plans, in collaboration with sales teams, for strategic opportunities • Develop relationships with colleagues in success, services, product, sales and other delivery stakeholders • Develop relationships with key customers for growth and upside • Update and manage pipeline and prepare revenue forecasts for Services and Success offerings

• Ensure that every customer derives the most value possible from the platform leading to retention and business expansion • Identify, comprehend and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges • Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits and value propositions • Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use-cases and functionalities are fulfilled • Own & deliver the end-to-end configuration of solution based on the customer requirements • Handle the post go-live change management of configuration throughout the customer life cycle • Be the hands-on product expert and ensure customer’s business goals are met • Act as day-to-day contact for stakeholders in brand, agencies and for System Administrators • Analyse and elevate customer’s consumption of contract, adoption of the product and generation of upsell or cross-sell • Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements • Proactively identify opportunities to improve operational efficiencies and find suitable entities which could benefit from utilising AI to drive greater ROI • Establish and nurture senior level relationships built on trust, develop client champions and identify key stakeholders • Capture development areas for product improvement and collaborate with product managers and engineering for necessary corrective actions • Actively make sure you are knowledgeable on native channel’s products package • Work with clients to improve the social service itself and its alignment with the client's core business • Provide on-going training support and ad hoc training sessions to always keep customers educated on Sprinklr’s know-hows • Identify opportunities for customer references and case studies • Maintain platform relevancy according to changes in business needs

• Ensure customers receive the best onboarding experience • Act as internal escalation point and point of contact for clients • Configure the Sprinklr product for various brands and industries • Provide social insights and recommendations • Design and configure appropriate Sprinklr solutions • Ensure client training and education on the platform • Complete platform deployment anticipating future client needs • Provide consulting advice during project implementation

• Identify, negotiate and close big deals in a defined territory • Work with CMOs, CTOs, COOs, CIOs, EVPs, and SVPs of major brands • Utilize superior salesmanship to develop sales opportunities • Actively seek out new sales leads and business opportunities

• Identify, negotiate, and close big deals in a defined territory • Work with CMOs, CTOs, COOs, CIOs, EVPs, and SVPs of major brands • Develop sales opportunities and identify key decision makers

• Oversee global treasury operations, including cash management, liquidity forecasting, cash positioning, and banking activities • Support the development and execution of the company's global treasury strategy through financial analysis, market insights, liquidity planning, and risk management recommendations • Develop and manage short- and long-term cash forecasting models to support business planning, capital allocation decisions, and liquidity management • Provide analysis and recommendations to senior leadership regarding liquidity, cash flow trends, capital deployment, and financial risk exposures • Support the evaluation of capital structure alternatives, financing activities, credit facilities, debt compliance, and liquidity optimization initiatives • Lead management of global banking relationships, including account structures, cash management services, bank fee optimization, and treasury services • Assess foreign exchange exposures and support the development and execution of approved risk mitigation and hedging strategies • Manage execution of approved investment activities and provide recommendations regarding investment strategies and liquidity deployment • Ensure effective treasury policies, procedures, controls, and governance frameworks to support a strong SOX-compliance control environment • Partner closely with Accounting, FP&A, Tax, and Legal to align liquidity planning, reporting, compliance, and operational requirements • Drive treasury process improvements, automation initiatives, and systems enhancements to improve efficiency, visibility, and controls • Support strategic initiatives, including international expansion, M&A transactions, financing activities, and new business models • Prepare and present regular treasury reporting, analyses, and recommendations to senior and executive leadership • Build, mentor, and develop a high-performing treasury team