• Own recruiting templates, documentation, and knowledge management • Build and maintain recruiter enablement materials • Lead tool and system administration for Recruiting • Run process improvement and project work in RecOps • Design and deliver ongoing training and communication • Support onboarding and upskilling of recruiting team members • Own recruiting reporting and ad hoc data pulls • Coordinate with vendors and cross-functional partners • Partner with the Recruiting Operations Specialist and coordinators

Role Description To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. - Responsible for developing and enhancing hardware service processes with a focus on internal and external customer relationships through prompt, efficient, and proactive action. - Directly support Hardware Service leadership in the implementation of operational initiatives intended to meet the needs of internal and external customers. - Focus on project management, hardware management, and communication to the customer, service providers, and counterparts within the organization. - Coordinate and follow up on certain aspects of hardware repair service from the initial receipt of service inquiry through the repair process. - Maintain and update service database and required documentation at all times. - Plan and assist in the implementation of solutions related to operational enhancements and initiatives. - Provide guidance and direction to the Hardware Service Coordinators and Service Technicians as required. - Ensure all hardware products are fully traceable from the time of shipment, maintaining correct warranty records and full details of product configuration in the service database. - Review the effectiveness of inside sales activities and work with sales and marketing teams to develop product offerings. - Follow and enhance all relevant SOPs and Service database procedures, proactively suggesting and developing improvements to processes. - Write and submit Change Orders for amendments to documentation or new requirements. - Assist in the development of various management information/failure analysis and sales program agreements from the Service database for review. - Assist in product development of new versions of existing or new capital equipment activities. - Coordinate subcontractor/vendor communication and payments related to service. - Possess the technical abilities to perform service as needed, focusing on field-based scenarios and training initiatives. - May perform other duties as assigned. Qualifications - Bachelor's Level of Degree in Business, Business Management, Engineering, Operations, or Marketing preferred. - 5 - 8 years of demonstrated experience in hardware service required. - Strong customer-facing skills. - Able to work in a productive and collaborative manner with colleagues and within multi-functional teams. - Proven ability to lead, guide, and motivate a team. - Excellent organization skills, flexibility, and commitment to working in a quality environment. - Ability to work to tight deadlines and manage multiple and changing priorities. - Ability to write and communicate effectively. - Proficient in Microsoft Office applications. - Exceptional interpersonal skills. - Exceptional organizational skills. - Exceptional communication skills (written and verbal). - Ability to effectively communicate both internally and externally. - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. - Ability to write routine reports and correspondence. Requirements - Work safely and follow all OSHA regulations and company safety policies and procedures. - Notify manager/supervisor immediately for all on-the-job injuries or accidents. - Ability to frequently lift and/or move up to 20 lbs. - Ability to occasionally lift and/or move up to 50 lbs. - This position requires some travel up to 10% of the time. Benefits - Comprehensive benefit plan that supports the overall health and wellness needs of employees and their families.

• Ownership of Product Launches: Lead cross-functional product launch initiatives from planning through execution, ensuring that all work is completed on time and at the highest quality. • Collaboration and Alignment: Partner closely with the CCO and functional leads to ensure alignment on priorities, sequencing, and tradeoffs. • Launch Readiness and Execution: Ensure the launch process is streamlined and organized, and that all deliverables are coordinated and meet expectations. • Process Improvement: Continuously identify opportunities for process improvements that increase efficiency and enhance execution. • Project Planning and Management: Own and manage project plans, dependencies, and timelines across teams to ensure that every product launch is executed efficiently and on schedule. • Team Coordination: Drive regular check-ins with teams to align efforts, surface risks, and resolve blockers. • Documentation and Tools Management: Maintain and ensure the accuracy of project management tools such as ClickUp, Airtable, and Box. • Leadership Communication: Provide clear, concise updates to leadership on project status, potential risks, and next steps to keep the entire organization aligned. • Execution Leadership: Serve as the trusted execution partner to leadership, ensuring that work moves forward without delays or miscommunications.

• Develop and maintain strong relationships with clients, understanding their aftermarket needs and objectives. • Act as the primary point of contact for key accounts, providing exceptional customer service and support. • Conduct regular meetings with clients to review aftermarket performance, address concerns, and identify opportunities for improvement. • Monitor and analyze the performance of data center aftermarket services and solutions provided to clients. • Utilize data analytics and reporting tools to track key performance indicators (KPIs) and service levels. • Identify trends, areas for improvement, and opportunities for optimization to enhance client satisfaction and operational efficiency. • Address and resolve client issues or concerns promptly, coordinating with internal teams to ensure effective solutions. • Manage escalations and work to resolve complex or critical problems that impact client performance or satisfaction. • Develop and implement strategic account plans to align with clients’ business goals and requirements. • Propose and execute initiatives to enhance service delivery, drive innovation, and support clients’ evolving needs. • Prepare and present regular performance reports and reviews to clients, highlighting achievements, challenges, and future plans. • Maintain accurate and up-to-date documentation related to account performance, service levels, and client interactions. • Ensure that services and deliverables are provided in accordance with contractual agreements and service level agreements (SLAs).