AngioDynamics

Role Description To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. - Responsible for developing and enhancing hardware service processes with a focus on internal and external customer relationships through prompt, efficient, and proactive action. - Directly support Hardware Service leadership in the implementation of operational initiatives intended to meet the needs of internal and external customers. - Focus on project management, hardware management, and communication to the customer, service providers, and counterparts within the organization. - Coordinate and follow up on certain aspects of hardware repair service from the initial receipt of service inquiry through the repair process. - Maintain and update service database and required documentation at all times. - Plan and assist in the implementation of solutions related to operational enhancements and initiatives. - Provide guidance and direction to the Hardware Service Coordinators and Service Technicians as required. - Ensure all hardware products are fully traceable from the time of shipment, maintaining correct warranty records and full details of product configuration in the service database. - Review the effectiveness of inside sales activities and work with sales and marketing teams to develop product offerings. - Follow and enhance all relevant SOPs and Service database procedures, proactively suggesting and developing improvements to processes. - Write and submit Change Orders for amendments to documentation or new requirements. - Assist in the development of various management information/failure analysis and sales program agreements from the Service database for review. - Assist in product development of new versions of existing or new capital equipment activities. - Coordinate subcontractor/vendor communication and payments related to service. - Possess the technical abilities to perform service as needed, focusing on field-based scenarios and training initiatives. - May perform other duties as assigned. Qualifications - Bachelor's Level of Degree in Business, Business Management, Engineering, Operations, or Marketing preferred. - 5 - 8 years of demonstrated experience in hardware service required. - Strong customer-facing skills. - Able to work in a productive and collaborative manner with colleagues and within multi-functional teams. - Proven ability to lead, guide, and motivate a team. - Excellent organization skills, flexibility, and commitment to working in a quality environment. - Ability to work to tight deadlines and manage multiple and changing priorities. - Ability to write and communicate effectively. - Proficient in Microsoft Office applications. - Exceptional interpersonal skills. - Exceptional organizational skills. - Exceptional communication skills (written and verbal). - Ability to effectively communicate both internally and externally. - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. - Ability to write routine reports and correspondence. Requirements - Work safely and follow all OSHA regulations and company safety policies and procedures. - Notify manager/supervisor immediately for all on-the-job injuries or accidents. - Ability to frequently lift and/or move up to 20 lbs. - Ability to occasionally lift and/or move up to 50 lbs. - This position requires some travel up to 10% of the time. Benefits - Comprehensive benefit plan that supports the overall health and wellness needs of employees and their families.

JOIN A TEAM COMMITTED TO IMPROVING PATIENT CARE It takes a team of talented people to become one of the world’s leading providers of innovative medical devices. AngioDynamics is dedicated to improving patient outcomes by focusing on the development of disruptive and differentiated technologies that address unmet patient needs and supporting professional healthcare providers around the world in the delivery of high-quality patient care. We accomplish this through: - A Commitment to the Highest Standards of Quality - Relentless Innovation - Operational Excellence Our employees receive the highest level of training and endeavor to be the best and the brightest in the medical device industry. We are pleased to offer a comprehensive benefit plan that supports the overall health and wellness needs of our employees and their families. The Medical Science Liaison is a field based position and is a key position supporting the business franchises, the sales team and our physician relationships. The position will be responsible to develop relationships within the medical/scientific community, provide medical and/or scientific data about AngioDynamics products and research to healthcare professionals. Clinical, scientific and technical expertise will be maintained by the MSL through review of scientific literature, attendance at assigned medical meetings and self-learning. Essential Duties and Responsibilities - Manages US field based activities related to specific Company’s products - Identify, develop, and maintain long-term collaborative relationships with physicians - Provide clinical information for the company’s products such as responses to unsolicited requests for medical inquiries (including off-label requests) on the Company’s products - Complies with all relevant related guidelines, standards and regulations pertaining to medical information - Performs continual independent review of medical/scientific literature on the company’s and competitors’ products and devices - Facilitate and vet investigator-sponsored trials and provide medical/clinical teams with feedback and insights from trial leaders - Collaborate with sales operations and training departments to implement field training - Obtains appropriate approvals on scientific and clinical education resources and activities - Serve as an internal and external educator, providing timely, balanced training regarding relevant diseases, therapeutic options, and product requirements. - Coordinate content development to ensure integrated, efficient and consistent education information to customers - Attend assigned medical and scientific meetings and symposia to: a) maintain awareness of current issues and new data pertaining to assigned products and; b) to communicate scientific information. - Works cross functionally to ensure successful integration and execution of projects with Clinical Affairs, Regulatory Affairs, Health care economics, R&D and Business Development. - Demonstrates leadership behaviors and maintains alignment to compliance goals and policies. - Assist in the development of and updates to corporate research priorities. - Effectively integrate customer and business needs in a satisfactory manner. - Actively participates in department and cross functional meetings - May perform other duties as assigned. Education and Experience - Clinical background in Atherectomy preferred. (Registers Nurse (RN), Pharmacist, (PharmD or RPOHs), Medical Doctor (MD) or other clinical experience - Minimum BA/BS in appropriate scientific/medical field of study, Masters degree preferred - Minimum of 5 years of demonstrated relevant experience preferred. At least 1-2 years relevant experience required (clinical practice, academic research, industry) - Previous Medical Affairs, Regulatory Affairs or similar medical communications experience in the medical device industry preferred - Experience with formal presentation and interaction with clinical experts is highly preferred. - Equivalent work related experience acceptable in lieu of degree: No Skills/Knowledge - Demonstrated ability to build productive relationships with personnel within and outside of the department and company. - Ability to work effectively in multi-functional teams - Demonstrated credibility within the medical community. - Exceptional skills in relationship building and networking, strong personal initiative and functions well in managing a cross-functional team. - Knowledge of FDA regulations and guidance in the area of adverse event reporting, complaint handling for medical devices. - Exemplary interpersonal and communication skills, both oral and written. - Proficient in the following computer software applications: MS Office, including Word, Excel, and PowerPoint. PHYSICAL/WORK REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job: - Work safely and follow all OSHA regulations and company safety policies and procedures. - For all on-the-job injuries or accidents, must notify manager/supervisor immediately. - Exposure to hospital and office environments. - Ability to frequently lift and/or move up to 15 lbs. - Ability to occasionally lift and/or move up to 50 lbs. - Ability to regularly stand for long periods, travel frequently. - This position requires travel, up to 85% of the time All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. AngioDynamics does not accept resumes or candidate submissions from third-party recruiters and/or vendors who are not expressly under current written contract. Your ultimate salary may vary depending on your job-related skills, knowledge, and experience.