Ampact

• Analyze business and technical requirements to identify and recommend effective system solutions. • Translate business needs into functional specifications, workflows, and design documentation. • Facilitate solution design discussions and support testing, implementation, and deployment activities. • Lead and support technical projects through planning, coordination, communication, and implementation. • Manage the business intake process for technology requests, enhancements, reporting needs, and operational improvements. • Collaborate with stakeholders to assess needs, prioritize initiatives, and align solutions with organizational objectives. • Perform data analysis and develop reports, dashboards, and visualizations to support business operations and decision-making. • Troubleshoot complex system and data issues, including integrations with applications, databases, and third-party platforms. • Create process documentation, user guides, and training materials, and provide end-user training and support.

• Ensure the successful delivery of high-quality tutoring programs by supporting AmeriCorps members, engaging partner sites, and driving program outcomes. • Foster strong relationships with schools, members, and internal teams to maintain program integrity, ensure compliance with AmeriCorps regulations, and achieve positive student results. • Provide coverage across regions as needed, supporting member cohorts, sites, and operations during transitions, vacancies, or periods of increased demand. • Contribute to cross‑functional projects and special initiatives that support program quality and growth. • Monitor member performance, service hours, and professional growth; address concerns promptly and professionally. • Facilitate and deliver member training sessions and onboarding activities. • Conduct regular site visits and check-ins to ensure smooth program implementation, address challenges, and foster engagement. • Track compliance requirements, including member hours, paperwork, and evaluations; approve timesheets and provide corrective guidance as needed. • Represent Ampact at community events, job fairs, and site visits to promote awareness and engagement with AmeriCorps programs.

Role Description The Program Specialist supports efficient regional and statewide program operations by managing logistics, administrative processes, and data systems. The role coordinates trainings, member meetings, site visits, and legislative events while assisting with recruitment and onboarding of new AmeriCorps members. Through clear communication and strong organizational skills, the Program Specialist helps ensure smooth program implementation and team effectiveness. Responsibilities - Training Logistics and Administration - Support the planning, coordination, and execution of inclusive regional and statewide training sessions and member meetings. - Schedule venues and catering, organize and/or prepare handouts or materials, and arrange travel logistics or hotel accommodations. - Support logistical needs on the day of training, either in-person or virtual (at the direction of supervisor). - Monitor completion of member’s required training sessions and provide regular status updates. - Program Administration Support - Coordinate site visits and legislative requests, including but not limited to communication, scheduling, materials, and attendee support. - Manage regional team calendar and resources. - Support and manage program data requests. - Engage in site partner technical support, including but not limited to site agreement sharing and follow up, and other forms of technical support. - Provide additional support as needed to meet the goals of the team, such as research and creation of resources and spreadsheets. - Member Recruitment and Onboarding - Support the member recruitment process, working collaboratively with the centralized Talent Acquisition function. - Support for member onboarding follow up. - Other Duties as Assigned Qualifications - Associate’s degree or equivalent experience. - Minimum two years administrative assistance experience, or equivalent combination of education and experience. - Ability to focus while working on repetitive tasks. Attention to detail and commitment to accuracy. - Demonstrated success of working in a collaborative, team environment. - Familiarity with MS Office Suite and general comfort with web-based platforms. - Ability to work independently and adapt to changing circumstances; a self-starter with effective time-management skills. - Able to display high levels of customer service, responding promptly and thoroughly to the inquiries and needs of individuals both internal and external to the organization. Requirements - Travel locally and statewide as needed to attend meetings. - Communicate effectively with people/groups in multiple settings within and outside the organization. - Effectively utilize existing and emerging technology to achieve required results. - Transporting of moderately heavy objects up to 25 pounds. Benefits - Ampact offers an excellent benefit package including Medical, HSA, Dental, Vision, FSA, Life, Disability, PTO and 401(k). EEOC Ampact will not discriminate for or against any AmeriCorps service member or applicant on the basis of race, color, creed, national origin, gender, age, religion, sexual orientation, disability, gender identity or expression, political affiliation, marital or parental status, familial status, military service, or any other category protected by law. Reasonable accommodations provided upon request.

Role Description The Program Coach ensures the successful delivery of high-quality programs by supporting AmeriCorps members, engaging partner sites, and driving program outcomes. This role fosters strong relationships with sites, members, and internal teams to maintain program integrity, ensure compliance with AmeriCorps regulations, and achieve positive program results. Responsibilities - Cohort & Member Management - Provide regular support, feedback, and coaching to ensure a positive and productive service experience for a cohort of AmeriCorps members. - Monitor member performance, service hours, and professional growth; address concerns promptly and professionally. - Collaborate with on-site supervisor to manage member supervision, development, and performance. - Plan, facilitate, and deliver member training sessions and onboarding activities. - Facilitate and support career pathways in the sector, supporting members in their career pathways after their term of service. - Program & Site Implementation - Serve as the primary operational contact for assigned sites and site partners, building strong relationships to ensure open, effective communication. - Conduct regular site visits and check-ins to ensure smooth program implementation, address challenges, and foster engagement. - Partner with content experts to ensure program fidelity and to maximize outcomes. - Track compliance requirements, including member hours, paperwork, and evaluations; approve timesheets and provide corrective guidance as needed. - Support continuous improvement by identifying opportunities for program growth, expansion, and process enhancements. - Recruitment & Community Engagement - Conduct AmeriCorps member interviews, document notes, and make selection decisions for assigned regions. - Partner with Talent Acquisition and external organizations to strengthen recruitment pipelines. - Represent Ampact at community events, job fairs, and site visits to promote awareness and engagement with AmeriCorps programs. - Support marketing and media opportunities to elevate program visibility under the guidance of the marketing team. Qualifications - Minimum Education: High school diploma/GED required. - Minimum Experience: 3+ years of program management or implementation experience, ideally in a non-profit setting. - Strong collaboration and partnership-building skills. - Excellent interpersonal and problem-solving abilities; able to mediate conflict and exercise sound judgment. - Skilled at managing multiple priorities in a fast-paced environment. - Organized, goal-oriented, and deadline-driven. - Professional communicator with strong listening, public speaking (preferred), and writing skills. - Results-driven, adaptable, and solution-focused. - High emotional intelligence and self-awareness. - Proficient in MS Office and Excel; database and video conferencing experience preferred. Requirements - Ability to travel locally and statewide as needed to attend meetings. - Communicate effectively with people/groups in multiple settings within and outside the organization. - Effectively utilize existing and emerging technology to achieve required results. - Transport moderately heavy objects up to 25 pounds. Benefits - Ampact offers an excellent benefit package including Medical, HSA, Dental, Vision, FSA, Life, Disability, PTO, and 401(k). EEOC Ampact will not discriminate for or against any AmeriCorps service member or applicant on the basis of race, color, creed, national origin, gender, age, religion, sexual orientation, disability, gender identity or expression, political affiliation, marital or parental status, familial status, military service, or any other category protected by law. Reasonable accommodations provided upon request.

• Provide centralized training, coaching, and materials to AmeriCorps members, coaches, and in-state leaders to ensure fidelity to the Recovery Corps model. • Develop and update training content, program materials, and coaching standards in alignment with program updates and organizational strategy. • Equip state leaders with tools, resources, and technical expertise to support effective program implementation and communicate the value of Recovery Corps to partners and stakeholders. • Serve as a liaison for research studies and program innovations, ensuring smooth communication and integration of findings into practice. • Collect and analyze implementation data, feedback, and observation results to identify gaps, inform program improvements, and assess feasibility of new strategies. • Monitor external policy, legislation, and recovery trends to strategically position Recovery Corps within the national recovery landscape. • Collaborate with leadership to establish national implementation targets and monitor trends across states. • Support teams at all levels in using data to inform decision-making and drive continuous improvement. • Contribute subject matter expertise to support revenue strategies, workforce development initiatives, and career pathway opportunities for members. • Represent Recovery Corps as a content expert at meetings, conferences, and events.

• Drive regional consultation and implementation of national strategies related to member experience and site partnerships • Ensure consistent, high-quality execution of AmeriCorps programming across regions • Lead the design and implementation of member engagement, training, development, retention, and recognition strategies aligned with national standards • Build systems and infrastructure to advance member career pathways, including career exploration opportunities, professional skill-building (resume, interview, certification), and sector-based experiences • Collect and respond to member feedback to continuously improve experiences and outcomes • Track and analyze member and alumni career data, connecting success stories and workforce pathways to funding and revenue opportunities • Serve as a primary resource and coach for regional teams implementing member experience and site partnership strategies • Lead execution of site engagement processes including onboarding, training, agreements, monitoring, and compliance • Provide tools, coaching, and best practices to regional staff to strengthen site relationships and resolve partnership challenges while ensuring fidelity to national standards • Use data to identify trends, challenges, and opportunities, and collaborate with national leadership to refine strategies • Report on member experience, site partnership outcomes, and career development progress to senior leadership • Supervise staff and project leads, providing clear direction, coaching, and accountability to achieve strategic and performance goals.

• Build strong candidate pipelines through recruitment marketing, advertising, passive sourcing, and outreach. • Monitor application flow daily, addressing gaps to meet regional hiring targets. • Manage requisitions and candidate records in iCIMS; leverage platforms such as Handshake, LinkedIn, and community networks. • Develop and maintain partnerships with schools, workforce centers, and nonprofits to strengthen referral pipelines. • Represent Ampact through online engagement, events, and community presentations to promote AmeriCorps opportunities. • Manage the full candidate journey from application to offer, ensuring professional and timely communication. • Screen applicants for AmeriCorps eligibility and program fit; coordinate interviews and ensure protocols are followed. • Maintain accurate documentation of interviews, scores, and decisions. • Extend offers, finalize placements with program staff, and support smooth transitions to onboarding with Talent Operations. • Act as a trusted advisor to regional teams, aligning recruitment strategies with hiring goals and award timelines. • Collaborate with program staff, marketing, and TA colleagues to refine campaigns and messaging. • Provide transparent reporting on pipelines, forecasts, and progress to support MSY and budget planning. • Contribute to continuous improvement of national recruitment strategies and systems. • Other duties as assigned.

• Partner with the Sr. Director and Minnesota Senior Leadership Team to design and implement the annual Arc of the Year plan, ensuring alignment with statewide goals and priorities. • Coordinate workflows and priorities across departments and regions to support program delivery, adjusting strategies as needed to remain responsive to changing conditions. • Translate organizational vision into actionable strategies and support Senior Managers in building work plans that drive member enrollment, retention of members/partners/funders, and overall program impact. • Serve as a connector between the Senior Leadership Team, Senior Managers, and external stakeholders to ensure clear, consistent, and timely communication of goals, expectations, and priorities. • Coordinate and manage internal and external meetings, agendas, and visits from state, private, and federal funders or local stakeholders. • Represent the department with key stakeholders at meetings and events, ensuring alignment, engagement, and accountability across teams. • Supervise assigned staff and project teams, providing coaching, direction, and resources to promote leadership, collaboration, and a culture of excellence. • Establish and track key metrics (recruitment, retention, satisfaction, site partnership quality), using data and feedback to drive continuous improvement and report outcomes to the Senior Director and leadership team.

• Lead, mentor, and support software engineers and application analysts • Provide technical guidance, coaching, and performance feedback • Foster a collaborative, innovative, and continuously improving team culture • Contribute hands-on to coding, testing, debugging, and troubleshooting • Oversee design and development of software solutions following best practices and architectural standards • Drive implementation of features, enhancements, and technical improvements • Partner with business users and stakeholders to understand requirements and priorities • Manage timelines, resources, and project deliverables effectively • Align work with other engineering teams to ensure consistency and system compatibility

Overview The Engineering Manager leads and mentors a team of software engineers while contributing directly to application development. This role partners with stakeholders to deliver high-quality software solutions aligned with business needs. The manager provides technical leadership, drives innovation, and ensures adherence to engineering best practices. The position balances strategic guidance with hands-on development work. Responsibilities Team Leadership & Development - Lead, mentor, and support software engineers and application analysts. - Provide technical guidance, coaching, and performance feedback. - Foster a collaborative, innovative, and continuously improving team culture. Technical Delivery & Engineering Excellence - Contribute hands-on to coding, testing, debugging, and troubleshooting. - Oversee design and development of software solutions following best practices and architectural standards. - Drive implementation of features, enhancements, and technical improvements. Collaboration & Project Execution - Partner with business users and stakeholders to understand requirements and priorities. - Manage timelines, resources, and project deliverables effectively. - Align work with other engineering teams to ensure consistency and system compatibility. All other duties as assigned Qualifications Minimum Education - Bachelor’s degree in Computer Science, Information Technology, or a related field Minimum Experience - 8+ years of software engineering experience, including 5+ years in a hands-on technical role. - Experience leading or managing software engineering teams. - Proficiency in at least one modern programming language (e.g., Java, Python, JavaScript). - Experience with cloud platforms (AWS, Azure, or Google Cloud). - Strong communication and cross-functional collaboration skills. - Solid understanding of agile development and modern software development practices. Physical Requirements Ampact is committed to compliance with the Americans with Disabilities Act and will make reasonable accommodations as possible to enable employees to perform the essential functions of their positions. This position requires the ability to: - Travel locally needed to attend meetings. - Communicate effectively with people/groups in multiple settings within and outside the organization. - Effectively utilize existing and emerging technology to achieve required results. - Transporting of moderately heavy objects up to 25 pounds Benefits Ampact offers an excellent benefit package including Medical, HSA, Dental, Vision, FSA, Life, Disability, PTO and 401(k). EEOC Ampact will not discriminate for or against any AmeriCorps service member or applicant on the basis of race, color, creed, national origin, gender, age, religion, sexual orientation, disability, gender identity or expression, political affiliation, marital or parental status, familial status, military service, or any other category protected by law. Reasonable accommodations provided upon request.