• Partner training: Conduct hands‑on, on‑site training to improve diagnostic and troubleshooting skills for robotic systems in coordination with Technical Support Automower • Handling escalated cases: On‑site visits to partners and end customers, providing expert diagnosis and solutions for complex robotics issues • Conduct and document partner audits • Phone and email support: Assist partners and end customers with technical inquiries via phone and email • Documentation: Maintain complete documentation of all activities in the CRM system • Collaboration: Close cooperation with Technical Support Automower, Global Technical Support and Product Management • When required, support communication between partners and the core product support team

Our Field Engineers travel around the United States to assigned project sites. As a Field Engineer, you will be an essential member of the project team, providing engineering and technical support on project sites. Working closely with project leaders, you will ensure contract compliance, uphold safety standards, and maintain high-quality work. Your technical expertise will be critical to the success of each project by contributing to planning, execution, and issue resolution. Essential Roles and Responsibilities: Safety Awareness - Incorporate health, safety, and environmental considerations into all project documentation and on-site activities. - Act as a role model for safety excellence, contributing to job hazard analyses and fostering a culture of safety on the job site. Technical Acumen - Oversee the Requests for Information (RFI) process, ensuring thorough review of specifications, project documentation, and visual examinations. - Manage the preparation of construction and installation work packages for assigned disciplines, ensuring accuracy and completeness. Critical Thinking - Participate in project team meetings, offering engineering insights and technical input to aid in project-related decision-making. - Prepare detailed cost estimates for change order submissions and engage in client negotiations. Quality Control - Conduct walk-downs to monitor progress on work packages and ensure timely completion. - Track and report production quantities, communicating updates to project control and management teams. Customer Focus - Collaborate with customers, engineers, and subcontractors to understand project objectives, schedules, permits, and costs, and provide solutions for site issues. Collaboration - Build strong relationships with superintendents, providing clear and timely technical support for field execution. Project Execution - Assist in turnover processes with construction and startup/commissioning teams, ensuring proper documentation is provided for project closeout.

• Provide SEM/SDB instruments services, including installation, basic training, preventative maintenance, repair and compliance services • Contribute to high-value service related procedures and documents • Work closely with other departments to enhance customer experience • Developing and maintaining positive relationships with customers in assigned territory • Help Service Sales Representative on service orders

• Provide onsite training, commissioning, and repair of CNC equipment and related products with quality workmanship and strong attention to detail • Provide technical support onsite or by phone for new and existing customers • Troubleshoot and define root cause of failure as it relates to software, mechanical, and electrical components • Complete detailed service event logs, including field and quality control reports • Create procedures and documentation for internal training and continuous improvement • Partner with production personnel to ensure quality and continuous improvement efforts as it relates to customer satisfaction • Support sales by providing system application and specification information • Work collaboratively across various business units and products • Willingness to cross-train and learn new products as needed • Analytical and systematic approach to troubleshooting and repairing electrical systems, wiring, and component failures in a production environment • Prioritize safe work practices daily and attend safety meetings as required; complete Job Safety Analysis forms for each job site visited • Complete all travel and expense reports in a timely manner • Assist the technical support group with customer service by calling and emailing customers with technical issues; create and close cases in Salesforce using LogMeIn 123 or TeamViewer for onboard access to troubleshoot customer issues • Perform general duties as assigned and assist in other areas as workload requires