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Senior Field Service Technician – m/f/d
Location
Germany
Posted
122 days ago
Salary
0
Seniority
Senior
Job Description
Senior Field Service Technician – m/f/d
Husqvarna Group
• Partner training: Conduct hands‑on, on‑site training to improve diagnostic and troubleshooting skills for robotic systems in coordination with Technical Support Automower • Handling escalated cases: On‑site visits to partners and end customers, providing expert diagnosis and solutions for complex robotics issues • Conduct and document partner audits • Phone and email support: Assist partners and end customers with technical inquiries via phone and email • Documentation: Maintain complete documentation of all activities in the CRM system • Collaboration: Close cooperation with Technical Support Automower, Global Technical Support and Product Management • When required, support communication between partners and the core product support team
Job Requirements
- At least ten years of experience in technical service or support, ideally with robotics or complex electronics
- Strong diagnostic and problem‑solving skills for complex robotics issues
- Excellent communication skills with empathy and proven ability to deliver effective training to partners
- Ability to manage escalated cases professionally with a customer‑focused approach
- Class B driver’s license
- Willingness to travel extensively throughout Germany
- Experience with warranty processes and supporting partner networks
- Completed technical training or degree in robotics or mechatronics
- Fluent German (spoken and written); good command of English as a second language
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
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