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Lincoln Electric, headquartered in Clevelend, Ohio, is recognized worldwide for its advanced, cost-effective products for welding, cutting, and metal fabricatin
Field Service Technician
Location
Texas
Posted
122 days ago
Salary
$54.6K - $78.1K / year
Seniority
Senior
Job Description
Field Service Technician
Lincoln Electric
• Provide onsite training, commissioning, and repair of CNC equipment and related products with quality workmanship and strong attention to detail • Provide technical support onsite or by phone for new and existing customers • Troubleshoot and define root cause of failure as it relates to software, mechanical, and electrical components • Complete detailed service event logs, including field and quality control reports • Create procedures and documentation for internal training and continuous improvement • Partner with production personnel to ensure quality and continuous improvement efforts as it relates to customer satisfaction • Support sales by providing system application and specification information • Work collaboratively across various business units and products • Willingness to cross-train and learn new products as needed • Analytical and systematic approach to troubleshooting and repairing electrical systems, wiring, and component failures in a production environment • Prioritize safe work practices daily and attend safety meetings as required; complete Job Safety Analysis forms for each job site visited • Complete all travel and expense reports in a timely manner • Assist the technical support group with customer service by calling and emailing customers with technical issues; create and close cases in Salesforce using LogMeIn 123 or TeamViewer for onboard access to troubleshoot customer issues • Perform general duties as assigned and assist in other areas as workload requires
Job Requirements
- Associate’s degree in Electronics Technology (or related field) or 3+ years’ relevant experience
- Commitment to travel 75% of the year throughout North America (US, Canada, Mexico); 90% of travel is in the US
- Current and valid US Passport and driver’s license with a clean driving record and reliable transportation
- Proficiency reading electrical schematics
- Ability to use a handheld volt/amp meter
- Experience working with and troubleshooting 3-phase and single-phase equipment
- Exceptional interpersonal, oral, and written communication skills
- Experience with industrial tools/equipment such as mechanical hand tools, power hand tools, etc.
- Customer support experience
- Ability to function in a self-directed environment
- Experience with and basic understanding of pneumatics
- Provide professional and courteous customer experience
- Strong computer literacy skills.
Benefits
- Bonus Plan: OIP Target Bonus: 5%
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