Microsoft Biz Apps – System Engineer Manager 3rd
Location
India
Posted
31 days ago
Salary
0
Seniority
Lead
Job Description
Microsoft Biz Apps – System Engineer Manager 3rd
Crowe
Role Description We are seeking a highly skilled and proactive System Administrator & Infrastructure Engineer specializing in Microsoft Dynamics 365 Supply Chain Management (SCM) / Finance & Operations (F&O), with strong expertise across Azure infrastructure services. This manager-level role is ideal for professionals who excel in platform stability, system governance, performance optimization, and infrastructure leadership within enterprise environments. As part of our India-based support team, you will collaborate closely with global teams to ensure seamless system operations, enforce best practices, and drive improvements across cloud-hosted D365 environments and their integrations. You will lead and mentor junior engineers during the C Shift and contribute to architectural decision-making and environmental governance. Key Responsibilities - Platform Management & Infrastructure Operations - Provide advanced-level support for maintaining D365 SCM/F&O environments, including deployments, database refreshes, service updates, and proactive quality updates. - Monitor and optimize system performance, availability, and scalability across all production and non-production systems. - Lead System Engineering responsibilities during shift hours, ensuring successful execution of environment refreshes, disaster recovery activities, Azure Logic Apps troubleshooting, Azure DevOps pipelines, and LCS lifecycle management. - Collaborate closely with global Crowe Support Teams to deliver high-quality system support and operational excellence. - Analyze and resolve performance issues through deep diagnostic expertise, driving permanent, scalable fixes. - Environment Governance & Automation - Define, implement, and enforce environment governance, configuration standards, and DevOps practices for D365 lifecycle management. - Lead automation initiatives using Azure DevOps, PowerShell, and additional scripting tools to optimize operational workflows. - Coordinate with Microsoft and external vendors for escalations, environment updates, hotfixes, and service-level compliance. - Cross-Team Collaboration - Serve as the primary escalation point for technical environment-level issues and system performance concerns. - Partner with business analysts, product owners, developers, and support teams to ensure optimal system functionality and operational readiness. - Engage directly with client users to understand issues, gather requirements, and drive effective support outcomes. - Deliver timely RCA documentation, environment status updates, and resolution plans to client stakeholders. - Operational Excellence & Documentation - Drive industry-standard incident, change, and problem management processes. - Develop and maintain SOPs, deployment runbooks, monitoring dashboards, and operational knowledge bases. - Enhance monitoring, alerting, and telemetry using Azure Monitor, Application Insights, LCS, and Power Platform tools. Expectations - Leadership & Ownership - Take full accountability for D365 environment health, reliability, and performance while mentoring junior team members and improving operational processes. - Continuous Learning - Stay current on the Microsoft roadmap and evolving Azure cloud and D365 infrastructure capabilities. - Resilience & Problem Solving - Approach incidents and complex performance issues with a calm, structured, and analytical mindset while driving long-term resolutions. - Cross-Regional Collaboration - Work closely with U.S.-based stakeholders during shift hours to ensure operational excellence across global environments. Required Skills - Mandatory - 8+ years of technical experience supporting D365 F&O/SCM infrastructure, including SQL performance tuning, Azure Logic Apps, Power Platform (Power Pages, Power Automate, Power Apps), LCS, and Application Insights. - Hands-on experience managing SCM-specific workloads and integrations within D365. - Strong expertise in Microsoft Azure IaaS/PaaS, system performance optimization, database tuning, and D365 telemetry. - Proven experience with Azure DevOps pipelines, source control (VSTS/Git), and automated deployment frameworks. - Strong problem-solving capabilities and demonstrated experience mentoring junior engineers. - Excellent leadership skills, project coordination ability, and strong stakeholder communication. - Ability to operate independently, especially when handling complex customer-reported technical issues. - Strong interpersonal, verbal, written communication, and analytical skills. - C Shift (5:30 PM – 2:30 AM IST ±2 hours with permanent virtual set up). - Preferred - Experience with Dual-write, Data Integrator, and Power Platform integrations. - Familiarity with Application Insights, Azure Monitor, Power BI, and health dashboards. - Working knowledge of manufacturing/production business processes. - Experience with Azure security hardening, compliance standards, and cost optimization. - Microsoft certifications in Dynamics 365, Azure, or Infrastructure Management. Benefits - At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Company Description Crowe Capability Center – India, operating under the legal entity C3 India Delivery Centre LLP (formerly known as Crowe Horwath IT Services LLP) is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.
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