• Performs field service as advised by the call dispatch staff/system • Carries out repairs, preventative maintenance, qualifications, and installation including IQOQ of instrumentation and their accessories • Provide onsite user training on defined product groups • Organizing routine maintenance allocated monthly • Ensures that all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types • Maintains ancillary documentation e.g. Safety Manual, Procedures Manual to the highest standard with regular reviewing of manuals provided in accordance with the Quality Management System • Align personal working practices with the department’s performance targets • Makes returns of all fully completed service documentation, Service Reports, Time Sheets, Expenses Claims, Motor Vehicle Log Sheets etc, on a weekly basis or as required

• Travel to customer sites on a moment’s notice to perform troubleshooting and repair functions • Complete a Field Service Report for each customer service call • Troubleshoot, repair and maintain robot controllers, electrical control devices, mechanical units, transfer devices and peripheral equipment • Maintain a service tool kit and documentation to facilitate rapid customer response • Provide telephone-based troubleshooting support to customers to resolve robot or related peripheral equipment operational problems on as needed basis • Robot and system programming and path editing of robot and related peripheral equipment to restore, maintain or optimize system performance • Conduct the electrical/hydraulic pneumatic debug, peripheral device programming, machine PLC programming, coordinate the machine debug, power-up, and machine validation • Install and repair industrial electronic equipment including I/O networks, data highways, variable speed drives, process control equipment, for a wide variety of automated control systems ranging from simple on-off control to robotics

• Maintain, optimize, test and document complex communications systems • Provide weekly reports of activities and accomplishments • Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results • Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues • Provide a strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN) • Proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges • Perform maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues • Deliver strong knowledge of R.F. systems, such as transmitters, receivers, and antenna networks • Strong knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques • Total familiarity with the latest technologies and troubleshooting techniques • Highly computer literate with proficiency in Motorola CPS Software, Google Suite, MS Word, Excel, Outlook, and Access • Strong self-management skills and 'people' skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams • Self-motivated and self-managed to perform the required duties at a distance from direct supervision • Strong self-management and communications skills, ability to work closely with Customers, Team Members, Sales, Engineering, Upgrade Operations, Project Manager’s & Customer Support Manager’s • Able to solve customer problems quickly during stressful situations • Able to read and understand equipment schematics and diagrams • Proficient in use of various communications test devices and equipment including: System Analyzers, Power Meters, etc.

• Partner training: Conduct hands‑on, on‑site training to improve diagnostic and troubleshooting skills for robotic systems in coordination with Technical Support Automower • Handling escalated cases: On‑site visits to partners and end customers, providing expert diagnosis and solutions for complex robotics issues • Conduct and document partner audits • Phone and email support: Assist partners and end customers with technical inquiries via phone and email • Documentation: Maintain complete documentation of all activities in the CRM system • Collaboration: Close cooperation with Technical Support Automower, Global Technical Support and Product Management • When required, support communication between partners and the core product support team