• Travel to customer sites on a moment’s notice to perform troubleshooting and repair functions • Complete a Field Service Report for each customer service call • Troubleshoot, repair and maintain robot controllers, electrical control devices, mechanical units, transfer devices and peripheral equipment • Maintain a service tool kit and documentation to facilitate rapid customer response • Provide telephone-based troubleshooting support to customers to resolve robot or related peripheral equipment operational problems on as needed basis • Robot and system programming and path editing of robot and related peripheral equipment to restore, maintain or optimize system performance • Conduct the electrical/hydraulic pneumatic debug, peripheral device programming, machine PLC programming, coordinate the machine debug, power-up, and machine validation • Install and repair industrial electronic equipment including I/O networks, data highways, variable speed drives, process control equipment, for a wide variety of automated control systems ranging from simple on-off control to robotics

• Maintain, optimize, test and document complex communications systems • Provide weekly reports of activities and accomplishments • Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results • Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues • Provide a strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN) • Proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges • Perform maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues • Deliver strong knowledge of R.F. systems, such as transmitters, receivers, and antenna networks • Strong knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques • Total familiarity with the latest technologies and troubleshooting techniques • Highly computer literate with proficiency in Motorola CPS Software, Google Suite, MS Word, Excel, Outlook, and Access • Strong self-management skills and 'people' skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams • Self-motivated and self-managed to perform the required duties at a distance from direct supervision • Strong self-management and communications skills, ability to work closely with Customers, Team Members, Sales, Engineering, Upgrade Operations, Project Manager’s & Customer Support Manager’s • Able to solve customer problems quickly during stressful situations • Able to read and understand equipment schematics and diagrams • Proficient in use of various communications test devices and equipment including: System Analyzers, Power Meters, etc.

• Partner training: Conduct hands‑on, on‑site training to improve diagnostic and troubleshooting skills for robotic systems in coordination with Technical Support Automower • Handling escalated cases: On‑site visits to partners and end customers, providing expert diagnosis and solutions for complex robotics issues • Conduct and document partner audits • Phone and email support: Assist partners and end customers with technical inquiries via phone and email • Documentation: Maintain complete documentation of all activities in the CRM system • Collaboration: Close cooperation with Technical Support Automower, Global Technical Support and Product Management • When required, support communication between partners and the core product support team

Our Field Engineers travel around the United States to assigned project sites. As a Field Engineer, you will be an essential member of the project team, providing engineering and technical support on project sites. Working closely with project leaders, you will ensure contract compliance, uphold safety standards, and maintain high-quality work. Your technical expertise will be critical to the success of each project by contributing to planning, execution, and issue resolution. Essential Roles and Responsibilities: Safety Awareness - Incorporate health, safety, and environmental considerations into all project documentation and on-site activities. - Act as a role model for safety excellence, contributing to job hazard analyses and fostering a culture of safety on the job site. Technical Acumen - Oversee the Requests for Information (RFI) process, ensuring thorough review of specifications, project documentation, and visual examinations. - Manage the preparation of construction and installation work packages for assigned disciplines, ensuring accuracy and completeness. Critical Thinking - Participate in project team meetings, offering engineering insights and technical input to aid in project-related decision-making. - Prepare detailed cost estimates for change order submissions and engage in client negotiations. Quality Control - Conduct walk-downs to monitor progress on work packages and ensure timely completion. - Track and report production quantities, communicating updates to project control and management teams. Customer Focus - Collaborate with customers, engineers, and subcontractors to understand project objectives, schedules, permits, and costs, and provide solutions for site issues. Collaboration - Build strong relationships with superintendents, providing clear and timely technical support for field execution. Project Execution - Assist in turnover processes with construction and startup/commissioning teams, ensuring proper documentation is provided for project closeout.