• Own the prioritization, coordination, and operational execution of omni-channel engagement program launches and ongoing change requests across our book of business. • Work cross functionally with Product Management, Engineering, BI, Operations, and Client-facing teams to translate program scope into clear delivery plans, identify what can be delivered out-of-the-box versus what requires additional development, and proactively manage dependencies, timelines, and tradeoffs. • Bring strong requirements discipline and portfolio management—capturing and shaping new capability needs with Product, leading reporting enhancements with BI, and preparing and representing your portfolio in quarterly planning to align business priorities with delivery capacity. • Support and continuously improve the operating system that enables scalable execution as we evolve from a services-led delivery model to a technology-driven platform, ensuring stakeholders have consistent visibility into priorities, progress, risks, and upcoming launches. • Report directly to the Senior Director, Product Operations in our Product Team. • Comply with Icario's compliance and security policies, complete all required training, and safeguard the confidentiality, integrity, and availability of Icario's PHI and PII.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Resilience is seeking a Product Operations Manager to scale how our product development organization operates as we grow. In this role, you'll design and maintain product operations, documentation, and knowledge infrastructure that enable Engineering, Product, and Design to work effectively together, ensuring teams can find information quickly, coordinate cross-functionally effectively, and deliver products without unnecessary friction. The ideal candidate brings strong program management experience, systems thinking, and the ability to influence without authority. They are comfortable operating in ambiguity and taking ownership of cross-functional problems that do not have predefined solutions. Key Responsibilities - Design and implement cross-functional workflows that reduce friction and increase predictability across Engineering, Product, and Design - Own and improve core product processes: - Quarterly planning cycles - Request tracking/intake and prioritization - Cross-functional collaboration processes - New product introduction - Partner with product and engineering leadership to identify existing processes that create bottlenecks or unnecessary overhead and develop scalable solutions - Build lightweight measurement frameworks to understand process effectiveness, inform tradeoffs, and guide continuous improvement - Write and improve documentation across product documentation and process documentation (how we work, decision frameworks, planning templates, etc) - Establish and maintain the information architecture for product development documentation - Reduce reliance on tribal knowledge by building clear, trusted sources of truth - Partner with Engineering and Product teams to ensure release notes, technical documentation, and product updates are clear, consistent, and accessible - Drive adoption of documentation standards and practices across the organization Qualifications - Up to 5 years of experience designing and owning cross-functional programs from inception to delivery in a fast-paced B2B SaaS or startup environment - Demonstrated experience partnering with Engineering, Product, and Design teams to enable effective delivery of complex products - Strong program management skills including stakeholder management, managing competing priorities, and driving outcomes without formal authority - Excellent writing and editing abilities with talent for making complex topics clear and accessible to different audiences - Comfort operating in ambiguous environments, able to shape problems that aren't fully defined and propose structured solutions - Strong communication and influencing skills across technical and non-technical stakeholders Requirements - Experience working with modern productivity and AI-enabled tools - Hands-on experience with planning and documentation platforms (e.g., Jira, Confluence, Notion, Linear, Airtable) - Experience in cybersecurity, risk, insurance, or other regulated or highly technical industries - Familiarity with agile product development methodologies - Background in technical writing or developer documentation for technical audiences Compensation range $130,000 — $150,000 USD Benefits - Innovative company culture - Flexible work schedules - Family paid leave - Paid healthcare for employees - 401k/Pension - Professional development & career advancements - Flexible paid time off - Employee referral bonus Accommodations and Accessibility We want to ensure you're able to perform as well as possible in your interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know. We'll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please let your recruiter contact know. Beware of Job Scams Resilience is excited to welcome talented individuals to explore career opportunities with us. However, we urge you to stay vigilant against recruitment scams where fraudsters may impersonate our company. We will never ask for payments, conduct interviews via chat rooms, or contact candidates from personal email accounts. All job applications must be submitted through our official platform at greenhouse.io, and interviews will only take place via approved Resilience accounts. If you receive suspicious outreach or have concerns, please let your recruiter contact know. Thank you for helping us maintain a safe and secure recruitment process.

• Help shape and evolve how product work happens at SoSafe, from strategy and discovery through delivery and learning • Enable Product Managers to make high-quality decisions at pace, supporting clear prioritisation, sensible trade-offs, and calculated risk taking • Partner closely with Design to improve how discovery, design intent, and delivery connect as the organisation scales • Reduce friction and break down silos between Product, Design, and Engineering by improving shared context and ways of working • Strengthen how customer, business, and delivery signals inform product direction and roadmap decisions • Design and facilitate planning, review, and retrospective sessions on outcomes, learning, and continuous improvement • Introduce systems, standards, and tools that improve focus, clarity and execution without slowing teams down • Improve visibility into progress, risks, and decisions for teams and leadership without turning ProdOps into a reporting function • Spot patterns where the system isn’t working well and help teams course-correct early

• A key aspect of this role is to support and manage the profitability and loss (P&L) for assigned products, ensuring that financial targets are met and exceeded. • This includes analyzing market trends, negotiating terms with suppliers, and coordinating with internal teams to optimize product offerings and drive profitability. • By acting as a bridge between various departments, this role ensures seamless operations and fosters a collaborative environment that supports the company's overall growth and success.