Resilience

• Own the day-to-day investigation and management of Cyber, Technology Errors & Omissions, and Miscellaneous Professional Lines claims. • Take total ownership of a dedicated claims portfolio, efficiently conducting investigations, managing negotiations, and applying your expertise in insurance contracts. • Collaborate deeply with Resilience's internal security and technology teams to offer policyholders proactive incident response and preventative services. • Manage external service providers during incidents to aggressively reduce losses, ensure meticulous file documentation, and establish a continuous data/analytics feedback loop with our Underwriting team.

• Lead and automate the ISO 27001 ISMS: full ownership of the ISO 27001 program integrated into the QMS — controls, risk register, policies, internal audits, corrective actions. Design and improve automation workflows (Notion, AI agents, reporting) to remain continuously audit-ready • ISMS / medical device cybersecurity interface: Ensure alignment between the ISMS and QMS, support medical device cybersecurity requirements (IEC 81001-5-1, IEC 62443, SBOM, MDR Annex I §17) in partnership with the QARA team, contribute to technical files and audits on security aspects, support the DiGA gap assessment (BSI TR-03161) on security, monitor FDA cybersecurity guidance • Prepare for new regulatory frameworks: Anticipate and translate NIS2, HIPAA, SOC 2 requirements into pragmatic controls and concrete deliverables

• Define and reinforce a consistent recruiting process that results in a best-in-class candidate and hiring manager experience, including search strategy discussions, interview team preparation and debrief sessions, and the use of behavior-based interviewing skills and assigned competencies. • Build critical cross-functional partnerships with compensation, human resources, finance, and other teams across Resilience. • Develop and implement search strategies, ensuring job requirements and expectations are clearly understood and candidates are assessed against defined criteria. • Make appropriate offer recommendations and execute an effective closing approach. • Monitor competitive intelligence and market trends to design creative and proactive sourcing strategies. • Act as a trusted advisor to hiring teams throughout the recruiting process, ensuring an exceptional and equitable candidate experience from first contact through offer acceptance. • Leverage data and recruiting metrics to inform decisions and continuously improve the talent acquisition function.

• Build, defend, and scale the security posture of our SaaS platform • Take ownership of engineering proactive guardrails and automate incident response workflows • Secure emerging technologies like AI and machine learning • Design and maintain automated response playbooks using orchestration workflows • Develop custom SecOps applications and autonomous workflows to triage alerts • Implement 'Infrastructure as Code' across our multi-cloud infrastructure (AWS/GCP)

Role Description Step into a high-impact, autonomous role to open and own the Paris market. Whether you are an ambitious cyber underwriter ready to control your own regional strategy, or a highly connected cyber broker looking to accelerate your career on the carrier side, this is your opportunity. We are looking for a market-maker. Without the distraction of direct people management, you will have the strategic freedom to build our presence in France, leveraging Resilience's unique model that integrates advanced security expertise directly with cyber insurance to build client resilience from the inside out. The Mission: What you will achieve in the first 6 months: - Take complete ownership of delivering the strategy and driving growth for our primary and excess cyber business across the region. - Utilize your established network to actively engage and educate the broker market to maximize new business opportunities, achieve premium targets, and drive profitable growth. - Collaborate seamlessly with our in-house technology and security experts to execute client engagement strategies. - Evaluate risks and determine pricing based on both cutting-edge security data and foundational underwriting principles. Qualifications - 5+ years of experience as a cyber underwriter or a cyber broker, backed by a proven track record of growth. - Possess a strong, active network of broker relationships in the French market. - Deep, technical knowledge of cybersecurity and cyber insurance markets. - Demonstrate sound risk and pricing decision-making, incorporating technology/security resources and traditional underwriting principles. - Fully bilingual, with fluent spoken and written French and English. Additional languages is a plus for further regional expansion. - Technical fluency in G-Suite. Benefits - Work alongside prominent leaders and innovators from the insurance, technology, and cybersecurity industries. - Be part of a well-funded organization backed by top-tier investment firms including Intact Ventures, CRV, and Shield Capital. - Compensation range: €80.000 — €120.000 EUR. - Innovative company culture. - Flexible work schedules. - Family paid leave. - Paid healthcare for employees. - 401k/Pension. - Professional development & career advancements. - Flexible paid time off. - Employee referral bonus.

• Closely and proactively manage a portfolio of hospital centers • Use deep product knowledge to optimize patient care pathways • Anticipate potential obstacles and propose tailored solutions • Engage with all hospital stakeholders to conduct business reviews • Maintain detailed product knowledge and occasionally handle user support

A career at Resilience is more than just a job – it’s an opportunity to change the future. Resilience is a technology-focused biomanufacturing company that’s changing the way medicine is made. We’re building a sustainable network of high-tech, end-to-end manufacturing solutions to better withstand disruptive events, serve scientific discovery, and reach those in need. For more information, please visit www.resilience.com The Sr. Specialist, Technical Evaluations & Proposals role is an integral member of the Commercial Operations team responsible for generating proposals across our franchises: Biologics, Vaccines, Cell Therapy and Gene Therapy for Advanced R&D, Technology Platforms, Process & Analytical Development, Drug Substance and Drug Product offerings varying from budgetary estimates to detailed work statement (binding contract) scopes in order to fulfill specific customer requirements for new and existing projects including scope changes, extensions, etc. They will work with subject matter experts across multiple sites globally to provide the technical fit assessments of customer requirements and deliver a high quality, robust proposal with industry leading technical and commercial value propositions that meet Customer expectations. This role will partner with Sales & Business Development in initial, pre-proposal issuance, post proposal issuance and customer calls to close business. The role will be responsible for working with key internal colleagues, using costing and timeline tools, to generate approved program pricing and timelines. Minimum Job Qualifications · A fundamental understanding of Biologics, vaccines, cell therapy, gene therapy development and manufacturing and drug development lifecycle required. · Strong attention to detail, excellent organizational and time management skills. · Previous experience in a customer facing role. · Strong interpersonal, oral and written communications skills. · Strong analytical skills. · Self-disciplined, demands high-quality results and able to multi-task effectively. · Ability to work effectively in a matrix-team environment. · Proactive and able to effectively prioritize in an entrepreneurial environment. · Proficient in MS Project, MS Excel, MS PowerPoint and MS Word. · Ability to travel (≤ 10%) and work non-standard hours (flexible management). Preferred Job Qualifications · 4-6 years of bio/pharmaceutical R&D and / or manufacturing industry experience, CDMO · 3-5 years of technical evaluation & proposals experience · Salesforce CRM experience · Relevant skill set in program management, sales, business or technical experience is highly valued for consideration. · Prior experience writing Drug Product proposals is highly valued for consideration. Sponsorship or support for work authorization, including visas, is not available for this position. Resilience is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, physical or mental disability, genetic information, or characteristic, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Requests for reasonable accommodation can be made at any stage of the recruitment process. Resilience offers employees a robust total rewards program including an annual cash bonus program, a 401(k) plan with a generous company match and our benefits package which is thoughtfully designed to support our employees with great healthcare (including medical, dental and vision), family building benefits, life and disability insurance, paid vacation, paid holidays, other paid leaves of absence, tuition reimbursement and support for caregiving needs. Our target base pay hiring range for this position is $80,000.00 - $117,500.00 per year. Actual base pay is dependent upon a number of factors, including but not limited to, the candidate’s geographical location, relevant experience, qualifications, skills and knowledge. Excited about Resilience? We encourage you to apply and start a conversation with one of our recruiters.

• Design, implement, and maintain Okta SSO and MFA configurations, including authentication policies, SCIM provisioning, RBAC, identity governance, and workflow automation. • Administer Azure/Entra ID including enterprise application integrations (SSO, SCIM, OIDC, WS-Fed), Conditional Access policy design, identity lifecycle management, and user provisioning and deprovisioning. • Manage Microsoft Intune environments including Autopilot deployment, device configuration profiles, compliance policies, security baselines, and endpoint protection across Windows, iOS, and Android. • Administer Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive, managing permissions, mail flow, retention policies, and cloud service integrations. • Design and enforce endpoint compliance standards, partnering with the Security team to respond to identity anomalies, implement best-practice security policies, and maintain audit-ready configurations. • Develop and maintain PowerShell scripts and automation workflows to streamline identity lifecycle operations, endpoint provisioning, and compliance reporting. • Provide advanced L3 troubleshooting for identity systems, endpoint connectivity, collaboration tools, and cloud platform issues across hybrid on-premises and cloud environments. • Maintain comprehensive technical documentation, SOPs, and knowledge base articles to standardize identity and endpoint management processes. • Collaborate cross-functionally within IT teams to support projects, improve workflows, and drive continuous improvement.

About Us At Resilience, we’re creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management. Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities – and built by prominent leaders and innovators from the insurance, technology, and cybersecurity industries – Resilience is rewriting the rules of how cyber risk is assessed, measured, and managed. Our integrated cyber risk solutions connect risk quantification software, cybersecurity experts, and A+ rated cyber insurance, all purpose-built for middle and large organizations. Guided strongly by our mission and four core values - transparency, excellence, grit, and humility, our culture uniquely blends many different backgrounds, experiences, and skills from across industries and geographies - all focused on helping our clients and partners stay ahead of the bad guys. We are a cybersecurity company, a Cyber and Tech E&O-focused MGA, a fintech startup, and a data science powerhouse, all purposefully built into one. Resilience is proud to be backed by leading technology investment firms, including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. With headquarters in San Francisco, Resilience’s team is globally dispersed, with offices in New York, Chicago, Baltimore, Los Angeles, Toronto, and London. Resilience offers insurance coverage through its licensed and appointed insurance agents and security services through its expert security team. The Hook: Why this role matters now Step into a critical leadership role to scale our global operational infrastructure. As the Global Director of Business Operations, you won't just oversee existing processes; you will completely own the operational rigor, efficiency, and scalability of our business across all international jurisdictions. You will be the architect of change, aligning our people, processes, and technology globally to drive our category-defining mission forward. The Mission: What you will achieve in the first 6 months In your first six months, you will take accountability for directing high-impact global strategic initiatives, coordinating critical planning and process implementations across all operating regions. You will own the definition and creation of global reporting and analysis for both internal stakeholders and external customers. Moving beyond basic management, you will drive operational excellence by cultivating a deep understanding of our processes and implementing aggressive enhancements and standardizations through automation. Furthermore, you will be completely responsible for establishing and monitoring our global compliance controls to mitigate regulatory risks (including international data privacy standards). You will also proactively partner with IT to direct our technology and infrastructure strategy across all lines of business, including taking ownership of our global Business Continuity Planning (BCP) and Disaster Recovery initiatives. Ultimately, you will develop the scalability and growth goals that ensure our organization thrives over time. The Toolkit: - Extensive experience leading, architecting, and facilitating multi-national or global enterprise-level projects. - You must have a proven understanding and hands-on experience applying global compliance frameworks (e.g., GDPR) directly to business operations. - You must possess a relentless ability to drive results, aggressively manage conflicting priorities, and consistently meet strict deadlines. - Experience navigating rapid organizational growth and managing large-scale technological change across international business lines. The Culture: How we work We move fast, operate with zero ego, and embrace a bias to action. We are guided strongly by our four core values: transparency, excellence, grit, and humility. You will lead organizational change globally, requiring you to collaborate seamlessly with worldwide business partners to identify, scope, and prioritize key initiatives. We operate with a globally dispersed team; while our headquarters are in San Francisco, we maintain offices in New York, Chicago, Baltimore, Los Angeles, Toronto, and London, supporting a distributed and highly collaborative working style. The Benefits: Standardized perks You will work alongside prominent leaders and innovators from the insurance, technology, and cybersecurity industries, as well as experts from the highest tiers of the US military and intelligence communities. Compensation range $160,000—$180,000 USD What Resilience Offers You Innovative company culture Flexible work schedules Family paid leave Paid healthcare for employees 401k/Pension Professional development & career advancements Flexible paid time off Employee referral bonus Accommodations and Accessibility We want to ensure you're able to perform as well as possible in your interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know. We'll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please let your recruiter contact know. Beware of Job Scams Resilience is excited to welcome talented individuals to explore career opportunities with us. However, we urge you to stay vigilant against recruitment scams where fraudsters may impersonate our company. We will never ask for payments, conduct interviews via chat rooms, or contact candidates from personal email accounts. All job applications must be submitted through our official platform at greenhouse.io , and interviews will only take place via approved Resilience accounts. If you receive suspicious outreach or have concerns, please let your recruiter contact know. Thank you for helping us maintain a safe and secure recruitment process.

• Own the intersection of cyber threat intelligence and financial decisions in cyber insurance. • Extract and analyze Indicators of Compromise (IOCs) and root cause insights from claims data. • Drive proactive loss control campaigns tailored to clients' risk profiles. • Act as a liaison between ROC, Underwriting, and Claims to enhance data models. • Advocate for ROC insights through publications and presentations.