• Operationalize a rotating insights model across Product Management. • Partner with Product, Data, and Support teams to ensure effective instrumentation and dashboards. • Produce quarterly portfolio‑level insight summaries focused on ease of use, engagement, and ARR drivers. • Support leadership with synthesized data to inform prioritization and investment decisions • Design, facilitate, and continuously improve quarterly planning and roadmap review processes. • Own the product operating rhythm, including weekly, monthly, and quarterly forums. • Maintain a single source of truth for product processes and operating cadences. • Prepare and distribute monthly product operations updates. • Support preparation of SLT and executive‑level product materials. • Ensure clear communication of product priorities across Marketing, Education, Customer Success, and Sales.

• Design and implement a comprehensive, automated, and user-friendly MarTech reporting framework using tools such as Jira, Confluence, or Tableau to communicate progress and insights across key initiatives. • Build reporting that emphasizes data visualization and automation to track MarTech programs, highlight dependencies, and identify focus areas needed to achieve goals. • Develop tailored reporting views designed for senior leadership audiences. • Maintain and manage the MarTech Jira board, ensuring proper tagging, accurate status tracking, and ongoing board cleanup. • Automate and consolidate reporting workflows to improve visibility and reduce manual effort. • Coordinate cross-team updates and ensure timely reporting inputs. • Support operational analytics and tracking across data and process workstreams. • Provide concise, structured updates to senior leadership. • Evaluate existing workflows to identify redundant or manual processes and drive automation improvements. • Facilitate communication across teams to maintain alignment and accountability.

• Own feedback collection and tooling: Synthesize voice of customer across strategic and tactical channels, routing clear insights to the correct owners. Build and maintain systems for customer feedback, product analytics, and insights generation. • Synthesize and provide customer insights: Surface patterns and opportunities from qualitative and quantitative data to inform product decisions • Establish rigorous process to understand product use: Build reliable metrics, dashboards, and reporting systems, with explicit hypotheses to measure product success and impact • Own the planning system and processes: Facilitate quarterly planning, roadmap alignment, and cross-team dependencies • Establish and maintain product operating rhythms (Linear hygiene, ticket tracking, milestone planning) • Streamline key decision points for product teams and impacted partners so decisions are timely and well‑informed • Partner with Product Marketing and GTM leadership to own product launch coordination and execution across the organization • Run Early Access and beta programs that validate hypotheses and improve product quality • Maintain launch processes that let us ship with confidence and monitor impact in production • Make clear to all of Onebrief what Product is working on, why it matters, and how it's going • Be the “PM of PMs” who reinforces consistent, pragmatic practices so teams hit milestones and maintain quality bars. • Maintain feedback databases, coordinate interviews, and ensure signals convert into decisions and backlog changes. • Build durable pipelines for customer and application data, both qualitative and quantitative; curate and deliver intelligence to inform prioritization and design.

• Build and maintain product automation — Own our GitHub Actions ecosystem that auto-creates Slack channels, syncs issues across repos, notifies on launch dates, and keeps our project boards current • Evolve our GitHub powered triage system — Improve and extend our feedback triage that detects duplicates, splits compound requests, and auto-labels issues • Design scalable processes — Create frameworks for release management, feedback intake, and cross-functional coordination that grow with us • Automate meeting artifacts — Turn sync notes into tracked action items, PRs, and issues (yes, using Claude Code) • Connect the dots — Ensure tight integration across Product, Engineering, Revenue Operations, and PMM—from feedback intake through shipped releases • Surface product insights — Build lightweight reporting that shows feedback trends, release velocity, and what customers are asking for • Integrate feedback sources — Extract and route insights from tools like Gong and Salesforce to close the loop on customer feedback.