Icario

• Maintain reporting operations through automated workflows, monitoring, and reporting tools • Be a key consultant and contributor when assessing and evaluating future reporting solutions • Design, develop, and support reports and dashboards using reporting platforms and related tools • Ensure that reports are of the highest quality and delivered on-time • Work with Client Managers, Clients, Data Scientists, Software Engineers, Data Engineers, and Product Owners to understand business requirements and specific analytics and reporting needs • Work within an Agile methodology to design, develop, test, and implement analytics and reporting features and functions • A keen eye for detail in data design and governance of data sources

• Define and execute a forward-looking analytics and reporting strategy aligned to business goals. Elevate analytics from reporting to actionable, decision-driving insights. • Lead the design and optimization of enterprise dashboards and semantic models using Power BI and Microsoft Fabric. Drive effective use of Power BI Copilot and advanced DAX to improve speed, performance, and scalability. • Champion responsible use of AI tools - including generative AI and analytics copilots - to accelerate insight discovery, automate workflows, and enhance decision-making. • Support evolution toward domain-oriented data ownership and native data products. Ensure data products are fit-for-purpose, governed, reusable, and insight-ready. • Build and mature a governed self-service analytics environment that empowers business stakeholders while maintaining data quality and compliance. • Ensure consistent, accurate, and timely delivery of recurring and ad hoc reporting. Balance innovation with execution discipline. • Lead and develop a high-performing analytics team. Partner closely with Product, Operations, Client Success, and executive leadership to translate business needs into measurable impact. • Comply with Icario's compliance and security policies, complete all required training, and safeguard the confidentiality, integrity, and availability of Icario's PHI and PII. • Additional duties as assigned • Embody Icario’s values

• Assemble data and assess engagement metrics, in an effort to understand, define, and affect healthcare engagement that enhances current engagement journey flows and activities as well. as develop new engagement strategies to support Icario Products • Ensure consistency of content tone, style, and messaging across all products, in line with client brand voice and regulatory requirements • Develop persona-specific engagement plans, strategies, and frameworks in order to drive high-value behaviors • Serve as both a subject matter expert and lead to ensure internal and external content meets objective of the overall engagement plan • Responsible for ensuring the engagements flows and overall member experience drive the highest performance Assess and progress the strategy, value, and use of existing and new engagement journeys and member experiences Development and implementation of a complete set of high-value member behavior specifications necessary to drive members from engagement to action across all markets (evolving as necessary) • Continuously monitor user feedback, metrics, and analytics to measure the effectiveness of UX and content initiatives, iterating based on findings • Work directly with clients, Product, Operations and other key delivery areas to flesh out requirements, key questions, and further details needed to build market-leading consumer engagement strategies • Ensure all digital content adheres to healthcare regulations, data privacy standards, and accessibility best practices (e.g., WCAG) • Comply with Icario's compliance and security policies, complete all required training, and safeguard the confidentiality, integrity, and availability of Icario's PHI and PII • Additional duties as assigned • Embody Icario’s values

• Manage, mentor, grow and enable a high performing team of platform developers working on healthcare industry tough problems • Provide technical direction and audit design decisions of their team • Cultivate best practices for software development and documentation, assure designs meet requirements and deliver high-quality work on tight schedules • Drive operational excellence for their team's areas of responsibility • Collaborate with other team leaders on developing and presenting product roadmaps • Additional duties as assigned • Embody Icario’s values****

• Own the prioritization, coordination, and operational execution of omni-channel engagement program launches and ongoing change requests across our book of business. • Work cross functionally with Product Management, Engineering, BI, Operations, and Client-facing teams to translate program scope into clear delivery plans, identify what can be delivered out-of-the-box versus what requires additional development, and proactively manage dependencies, timelines, and tradeoffs. • Bring strong requirements discipline and portfolio management—capturing and shaping new capability needs with Product, leading reporting enhancements with BI, and preparing and representing your portfolio in quarterly planning to align business priorities with delivery capacity. • Support and continuously improve the operating system that enables scalable execution as we evolve from a services-led delivery model to a technology-driven platform, ensuring stakeholders have consistent visibility into priorities, progress, risks, and upcoming launches. • Report directly to the Senior Director, Product Operations in our Product Team. • Comply with Icario's compliance and security policies, complete all required training, and safeguard the confidentiality, integrity, and availability of Icario's PHI and PII.

• Organize, define objectives, and lead cross functional teams to manage the Product Line and Roadmap based on market dynamics, client needs, and platform capabilities • Collaborate with cross-functional leaders to ensure alignment on product roadmap, operationalization of initiatives, and go-to-market plans • Define marketing and training materials for the product and ensure the product is represented accurately and positioned for success • Partner with Sales and Client Services as a subject matter expert, support client conversations, and help identify opportunities to grow revenue. • Accountable for the strategic product outlook, product roadmap planning, and ongoing product lifecycle management • Accountable for implementation of new product and program development processes and procedures, collaborating with a Project Managers and Client Engagement Specialists • Collaborate with Sales and Finance to support pricing analysis • Serve as a liaison across solution design, UX design, content, operations, technology and customers to gather requirements, document needs, and facilitate cross-functional collaboration • Build strong understanding of the product and marketplace dynamics • Lead cross-functional subject matter experts to identify opportunities and define business requirements • Drive change in the organization toward a scalable operating structure • Comply with Icario’s compliance and security policies, complete all required training, and safeguard the confidentiality, integrity, and availability of Icario’s PHI and PII. • Additional duties as assigned • Embody Icario’s values