• Describe activities, the importance of the operation/project, and the work schedule.

Value Stream Business Architect   Job Description This position works closely with and engages business and technical stakeholders of the FedEx Logistics Value Stream. This position will understand the interrelationship among the defined FedEx Logistic Value Streams and their influence to the overall FedEx Logistics strategic business vision. The Value Stream Business Architect will articulate and communicate the connection between the identified business needs and the developed capabilities of the Value Stream roadmaps and will understand the impact and influence of broader industry and technology trends on the FedEx strategic business vision. This role will combine working knowledge of functional specific business strategy and technical solution impact knowledge to deconstruct complex concepts into and sequencing them in to smaller, simplified components. This role will have demonstrated the relevant strategic and technical experience to perform the business architecture of an established Value Stream. Engages with Portfolio business architects, business and IT Value Stream owners, IT partners; other stakeholders to understand and document company strategy for a Value Stream to: Target capabilities, conduct a current state assessment for contextual rationale and level of change effort, and make recommendations on transition plan with sequencing. Collaborates with Portfolio Business Architects and Services IT Architects to apply architectural principles to break down company. Portfolio epics into actionable capability groupings for the Value Stream teams. Leads collaboration efforts with Business and IT architecture community to apply architectural principles to translate Value Stream goals and needs into actionable roadmaps for the Value Stream. Supports the SAFe Portfolio Kanban process by further breaking down the portfolio epics during the epic review and analysis into smaller, Portfolio backlog bundles of work that can be consumed by SAFe Value Streams. Works with the Portfolio Business Architects to synchronize value stream execution with the strategic roadmap. Contributes to the continued growth in understanding and knowledge of Business Architecture practices, processes, and tools throughout FedEx. Performs other duties as assigned.   Bachelor’s degree/equivalent in Engineering, Math, IT systems or a related discipline that analyzes complex themes and translates into smaller, simplified components. Three (3) years of experience in creating business capability roadmaps, deconstructing complex concepts and technical experience to perform the business architecture of an established Value Stream. Five (5) years preferred experience in a role with demonstrated strategic and technical impact in large organizational-wide projects. In-depth knowledge of company operations and the broader FedEx enterprise. Certification in Business Architecture preferred.   Preferred Qualifications: *Must have Cargo Wise, Brokerage, and Freight Forwarding experience.* Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current. Starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors. Permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: 5,957.11 - 11,303.12 USD Monthly Additional Details: Remote 9AM - 5PM Monday- Friday   FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. - Know Your Rights - Pay Transparency FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00) FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

• Architect and implement EPM solutions across platforms • Perform solution design, deployment, and optimization • Integrate EPM with IDP, ITSM, and SIEM tools • Define RBAC models and privilege controls • Collaborate with stakeholders and resolve issues • Provide training and documentation

Role Description You will be part of the Customer Success team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements. The Principal Platform Architect is a senior, outcome‑driven technical advisor who partners with enterprise customers to establish ServiceNow as a core platform for digital transformation. Operating at IC5 level, this role leads complex, multi‑workstream engagements, shapes architectural strategy at scale, and influences executive stakeholders across customers, partners, and internal teams. The Principal Platform Architect sets the architectural bar for delivery excellence, platform governance, and long‑term platform health, while mentoring other architects and influencing broader regional best practice. Key Responsibilities - Enterprise‑Scale Platform Leadership - Act as the senior platform authority across multiple, complex enterprise engagements. - Own end‑to‑end platform architecture strategy, including instance strategy, governance models, integration patterns, and platform health at scale. - Translate business strategy into multi‑year architectural roadmaps aligned to enterprise transformation outcomes. - Executive Advisory & Influence - Engage confidently with C‑level and senior leadership, elevating discussions from implementation detail to strategic platform value and outcomes. - Influence customer decision‑making on platform standardisation, adoption strategy, and operating models. - Represent ServiceNow as a trusted architectural partner, not just a delivery resource. - Delivery Governance & Quality - Define and enforce architectural standards that reduce technical debt and enable sustainable growth. - Provide design authority, high‑level reviews, and escalation support for complex delivery scenarios. - Partner closely with Engagement Managers, Sales, and Customer Success to ensure architectural integrity through sell, structure, and deliver phases. - Practice & Capability Leadership - Mentor and coach Platform Architects and senior consultants, raising architectural maturity across the region. - Contribute to leading practices, methodologies, and IP, shaping how Platform Architecture is delivered at scale in EMEA. - Support sales scoping, estimation, and deal qualification for high‑complexity engagements. Qualifications - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. - Strong background in SaaS / PaaS environments, ideally within a software vendor or large enterprise platform context. - Broad domain exposure (e.g. ITSM, CRM, HR, SecOps, GRC, Low Code, Industry Workflows). - Executive presence and credibility at board and C‑suite level. - Ability to influence without authority across customers, partners, and internal teams. - Demonstrated leadership through technical authority, mentorship, and impact, rather than people management. - Proven experience leading enterprise‑scale digital transformation programmes. - Consulting / Professional Services background with post‑sales delivery ownership. - Comfortable operating across ambiguity, complexity, and senior stakeholder expectations. Additional Information - Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. - Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. - Accommodations: We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. - Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.