Neocol

Role Description The Managing Director, Technology is the senior leader accountable for Neocol's technology organization and the technical success of our client portfolio. You will set the vision, operating model, and quality standards for technical architecture and development while ensuring that solutions are well designed, accurately estimated, effectively staffed, and successfully delivered. This is an enterprise leadership role. You will lead technical leaders and teams, partner closely with Sales and Delivery, and be accountable to the technical success of our delivery portfolio. - Executive Leadership - Represent Technology as a key member of Neocol's leadership team and contribute to broader company strategy, planning, and decision-making. - Help shape Neocol's technology point of view, market differentiation, and executive presence with customers and partners. - Delivery Management - Accountable for the technical success, health, and quality of programs delivered across Neocol's client portfolio. - Drive adoption of reusable assets, accelerators, development standards, governance practices, and technical playbooks. - Sales & Delivery Partnership - Partner with Sales and Delivery leaders to ensure opportunities are appropriately solutioned, estimated, staffed, and positioned for successful delivery. - Assign and enable the right technical leaders to support priority deal cycles and strategic pursuits. - Strengthen the connection between pre-sales solutioning and delivery execution so commitments made during the sales cycle translate into successful programs. - Hold final decision authority on technical feasibility (go/no-go) for strategic pursuits, and on architecture sign-off for engagements above [defined risk/size threshold]. - People & Practice Management - Own the strategy, structure, capabilities, and operating rhythm for Neocol's technical architecture and development organization including assets, accelerators, development standards, governance practices, and technical playbooks. - Lead, coach, and develop technical leaders and teams across the United States and nearshore Americas. - Partner with People and Delivery leaders on workforce planning, succession planning, performance management, and critical talent retention. Qualifications - Significant leadership experience in a technology consulting or professional services firm, with responsibility for technical architecture, engineering, or development organizations. - Demonstrated success leading technical teams and a 40 Million dollar + services portfolio. - A track record of leading leaders - not only individual contributors - and managing organizations across multiple teams, programs, or accounts. - Deep experience connecting sales solutioning, estimation, staffing, governance, and delivery execution. - Strong executive judgment and the ability to identify technical and delivery risk across a complex portfolio. - Experience leading distributed delivery teams, including nearshore and/or offshore models. - Credibility with senior clients, executives, architects, engineers, delivery leaders, and sales teams. - The ability to translate highly technical topics into clear business implications, decisions, and actions. - Substantial technical depth across enterprise architecture, software engineering, systems integration, cloud platforms, and large-scale consulting delivery. Requirements - Strategic, enterprise-level thinking paired with a willingness to engage deeply when critical decisions or escalations require it. - Calm, transparent, and accountable leadership with the ability to make sound decisions in complex situations. - Exceptional executive communication and presentation skills. - Strong business acumen and an understanding of how technical decisions affect revenue, margin, delivery quality, and client trust. - Ability to build alignment across Sales, Delivery, Technology, People, and executive leadership. - A coaching-oriented leadership style that develops strong leaders and creates clear accountability. - Comfort operating in a growing organization where structure, processes, and capabilities are continuing to evolve. - Results-focused mindset with ownership of critical metrics and measurable outcomes. - High moral and ethical standards, with a strong regard for integrity, reliability, and trust. Benefits - Competitive compensation and benefits. - Flexible time off that supports real work-life balance. - A monthly home office stipend. - Employer-matched 401(k). - Comprehensive medical, dental, and vision coverage. - Adoption assistance. - Ongoing internal training and development opportunities.

Role Description As an Engagement Lead on the Managed Services Team, you will clearly articulate client business requirements for our subscription-based clients. You'll be analyzing business data, goals, objectives, and needs and making recommendations and changes to improve our customers' experience. You will lead customer engagements, manage scope and budget, and serve as the primary client point of contact. - Lead the Customer Readiness phase (with support from other resources as required) - Work collaboratively with Solution Leads and Consultants in delivering SOWs - Serve as the customer's primary point of contact and first-level escalation point - Manage the engagement scope, schedule, issues/risks, and budget - Prepare status reports/progress reports each week and lead status meetings with the customer - Facilitate resourcing and forecasting - Lead internal and external stand-up meetings - Oversee timelines and team progress - Ensure overall success of engagement (escalations, project health, etc.) - Understand the client's changing needs and update the plan accordingly - Maintain service excellence and ensure customers are achieving the goals they were looking to achieve when they purchased the service - Foster strong relationships with clients to create trusted partnerships and identify areas for further account expansion - Facilitate discussions with client stakeholders to understand and document requirements and business processes - Gain alignment and approval of requirements and acceptance criteria while managing user stories throughout the duration of their lifecycle - Serve as a liaison between technical teams and business stakeholders - Facilitate solution demonstrations (sprint and final demos) efficiently - Support solution documentation and end-user training - Support the broader delivery team in the execution of change management and quality assurance - Occasional travel may be required as part of this position's responsibilities Qualifications - 5+ years of experience in customer-facing roles - 5+ years of experience in the field of client success or equivalent, in improving customer satisfaction, adoption, and loyalty - Experience to secure and maintain professional work relationships and interact with clients at all levels (experience with C-Suite executives is an asset) - Experience matching user requirements to Salesforce solutions - Previous experience working cross-functionally with technical and non-technical resources - Experience analyzing data and identifying opportunities to drive meaningful standardization of data and processes regionally and/or globally Requirements - Self-starter with ability to take initiative and drive results - Highly organized with the ability to manage and prioritize while simultaneously working both collaboratively and independently - Excellent communication skills, both verbal and written, and the ability to translate technical subject matter to non-technical audiences - Agile and can work well in environments where objectives and priorities are reviewed and assessed regularly - Ability to understand varying client needs and respond flexibly and creatively, working with internal resources to recommend and implement the highest ROI - Collaborative approach, working together as a team to drive value in every interaction and implementation - Creative problem-solving in the way we solution with customers and work with teammates - Commitment to trust, operating in a fun, open, and ethical environment - Results-focused mindset with ownership of critical metrics - Passionate about what you do, why you do it, and the impact it has on customers, employees, and partners Benefits - Competitive compensation and benefits - Flexible time off that supports real work-life balance - A monthly home office stipend - Employer-matched 401(k) - Comprehensive medical, dental, and vision coverage - Adoption assistance - Ongoing internal training and development opportunities

• Design and implement custom code solutions leveraging Apex, JavaScript, Visualforce, and Lightning Components • Lead the technical delivery of Salesforce implementations and develop strategies to solve complex technical challenges • Partner with Solution Architects to produce detailed, sound solution designs and data models for tailor-made customizations • Execute technical process reviews and provide guidance on technical topics such as data, deployment, single sign-on, and large data volumes • Perform code reviews and uphold Salesforce coding best practices that support application scalability • Coach and mentor junior technical team members • Own the environment and deployment strategy as Release Manager — maintaining source control, committing changes, opening and merging pull requests, and running sandbox seeding to test features • Run final production releases with the ability to roll back or restore when needed, and manage technical collateral for hand-off at the close of each engagement

Role Description Neocol is seeking a Business Architect to join our Business Consulting Practice. This is a consulting role for a seasoned advisor who leads with business judgment, earns client trust through credibility and empathy, and translates complex business requirements into scalable platform solutions, without writing code. This is not a developer role and not a product SME role. We are looking for someone who has built a career on asking the right questions, challenging assumptions, and guiding clients toward better outcomes, and who is ready to deepen their expertise in Agentforce Revenue Management (ARM) with the support of a structured 3-4 week onboarding ramp. The right candidate brings meaningful consulting experience on Salesforce or a comparable quote-to-cash platform, along with the platform fluency, stakeholder presence, and delivery discipline needed to lead complex engagements from day one. Key Responsibilities - Lead functional discovery sessions and workshops, asking the right questions, surfacing root causes, and building the business case for solution decisions - Own the functional design of Salesforce solutions, translating business requirements into scalable configurations that align with platform best practices - Produce and maintain high-quality Solution Design Documents (SDDs), user stories, and functional specifications that technical teams can build from without ambiguity - Act as a trusted advisor to client stakeholders, leading with outcomes, not features, and holding the line on best practices when needed - Guide clients across the Salesforce ecosystem (Sales Cloud, Service Cloud, Revenue Cloud, and others) with the ability to connect platform capability to business value - Partner with Technical Leads to ensure clean handoffs; the Business Architect owns the “what and why” and the TL owns the “how” - Present solution options to business stakeholders in a clear, relatable, non-technical way - Support pre-sales and scoping discussions, including effort estimation and solution framing - Contribute to internal practice development, templates, playbooks, and delivery standards Qualifications - 5+ years of consulting experience in a professional services or SI environment, with hands-on delivery across complex business process engagements - Platform experience on Salesforce strongly preferred; equivalent depth on Apttus/Conga CPQ, Zuora, or other major quote-to-cash platforms will be considered where consulting fundamentals are strong - Strong facilitation and discovery skills — you know how to run a room and get to the real requirement, not just the stated one - Excellent communication and executive presence; comfortable engaging VP and C-suite stakeholders - Demonstrated experience producing functional design artifacts: user stories, process flows, SDDs, and acceptance criteria - A consulting mindset — you lead with business outcomes and approach every engagement as a trusted advisor, not a task executor Preferred Qualifications - For Salesforce candidates: demonstrated experience across multiple clouds, with depth in Sales Cloud, Service Cloud, or Revenue Cloud - Salesforce certifications such as Administrator, Sales Cloud Consultant, Service Cloud Consultant, or Revenue Cloud / CPQ (equivalent vendor certifications from other platforms also welcome) - Exposure to subscription, SaaS, or recurring revenue business models - Agentforce Revenue Management (ARM) experience welcomed but not required — we will train the right person How You Will Be Measured - Quality of discovery and functional design artifacts (SDDs, user stories, process flows) with minimal revision required from senior review - Client trust and satisfaction — measured through stakeholder feedback, repeat engagement signals, and delivery health indicators - Ability to operate as the primary functional lead on engagements with limited oversight within 90 days - Demonstrated “tour guide” consulting posture: leading clients toward better outcomes rather than executing requests as stated - Clean handoffs to Technical Leads, with functional specs that can be built from without ambiguity - Contribution to internal practice development — templates, playbooks, or process improvements that strengthen the team Benefits - Competitive compensation and benefits - Flexible time off that supports real work-life balance - A monthly home office stipend - Employer-matched 401(k) - Comprehensive medical, dental, and vision coverage - Adoption assistance - Ongoing internal training and development opportunities Equal Opportunity Statement Neocol is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, veteran or military status, marital status, or any other characteristic protected by applicable local, state, or federal law. Neocol also provides reasonable accommodations to qualified applicants and employees, as required by law.

SPM Capability Architect Reports To: SVP, Innovation Location: Remote Why Neocol? Neocol helps the world’s most innovative subscription companies solve their most pressing initiatives to ignite outpaced subscription performance. As the largest pure-play Salesforce Summit Partner specifically dedicated to the subscription economy, Neocol has created repeatable playbooks and assets that empower transformation at the highest level. What You’ll Do As a Capability Architect, your day starts getting prepared for your project(s) as the technical authority driving the architecture and delivery of enterprise-scale Revenue Management implementations. You’ll collaborate closely with client stakeholders, Neocol delivery teams, and Salesforce to design solutions that seamlessly integrate CRM & Sales Performance Management systems. Whether you’re whiteboarding Revenue Management solutions, guiding technical teams through complex challenges, or leading a Proof of Concept that brings a solution to life, you’re the trusted expert ensuring every engagement is architecturally sound, scalable, and aligned to business outcomes. Throughout the week, you’ll serve as an escalation point for technical decisions, mentor delivery teams on best practices, and ensure our implementations meet the highest standards of quality and innovation. Beyond delivery, you’ll play a pivotal role in helping shape Neocol’s market presence and go-to-market strategy. You’ll partner with Sales and Alliances to support pursuits, build compelling demos, and influence solution design for high-value opportunities. Your technical leadership extends to contributing to reusable IP, frameworks, and accelerators that enhance our speed to value and differentiate Neocol in the Salesforce ecosystem. From presenting at webinars and Salesforce events to contributing to Neocol’s thought leadership and Salesforce SPM GTM campaigns, every day offers the opportunity to blend deep technical expertise with strategic impact, advancing both client success and Neocol’s growth. What You’ll Bring Technical Leadership & Solution Architecture - Solution leader for enterprise-scale Sales Planning & Spiff implementations, serving as a primary solution lead and authority for our most strategic and complex engagements. - Guide solution architecture that integrates Salesforce & Sales Planning for Territory and Quota Planning and related technologies for Scoring, TAM, and other relevant Analytics out of DataWarehouse like Databricks / Snowflake. - Guide solution architecture that integrates Spiff with CRM, DataWarehouse, or ERP solutions for Integrated Incentive Compensation. - Help resolve complex technical challenges and serve as escalation point for delivery issues across client engagements. - Lead Proof of Concept (POC) initiatives (paid or as part of presales investments), including scoping, design, and delivery of high impact demonstrations that validate solution fit and alignment with customer objectives. - Mentor technical teams on SPM best practices, architecture patterns, and emerging capabilities. Market Growth & Go-To-Market Strategy - Serve as a Subject Matter Expert (SME) in support of sales pursuits, including demo creation, solution recommendations, proposal development, and client presentations to articulate Neocol’s value and technical capabilities. - Contribute to the design and execution of comprehensive GTM strategies for Revenue Management offerings in collaboration with Sales, Alliances, and Delivery teams. - Help oversee and lead the development of targeted industry IP/accelerators including and reusable assets that differentiate Neocol in the ecosystem. - Participate in GTM working sessions and co-creating plays to drive new bookings and expand existing client relationships. - Drive thought leadership initiatives by delivering webinars, participating in Salesforce events, developing points of view (POVs) to otherwise establish Neocol as a Revenue Management authority across the ecosystem. How You Will Be Measured - Attainment of billable utilization (65%) goals against annual target, measured on a quarterly basis - Presales support contributing to closed/won bookings and influenced revenue - Drive measurable market growth by shaping and executing GTM strategies that strengthen Neocol’s position as a leader in the Salesforce Revenue Management space. - Elevate delivery quality and scalability through governance, continuous improvement, and creation of reusable assets, accelerators, and cross-cloud frameworks. Required Qualifications - 5+ years of experience in Salesforce solution architecture, consulting, or previous technical leadership roles. - Proven hands-on experience designing and implementing Salesforce SPM and related technologies - Demonstrated ability to translate business requirements into scalable, high-performing technical solutions - Experience leading functional and technical workshops, executive-level discussions, and customer-facing deliverable review sessions - Excellent communication, facilitation, and client management skills able to bridge strategic and technical conversations seamlessly - Understanding of key industry verticals and their common challenges (High Tech/SaaS) - Salesforce Spiff L1 + L2 certified Preferred Qualifications - Familiarity with agile delivery methodologies, iterative solution development, and early demo-driven deployment cycles. - Experience mentoring and guiding technical delivery teams, particularly in Revenue Cloud & SPM solutions - Experience with partner program requirements, joint GTM activities, and ecosystem collaboration. - Knowledge of competitive landscape and positioning strategies in the Revenue Cloud & SPM A People-First Culture & Total Rewards Philosophy Neocol is committed to building an inclusive, people-first culture supported by employee-led ERGs, mentorship opportunities, and a total rewards philosophy that goes beyond salary. We offer competitive compensation, comprehensive benefits, flexibility, and continuous learning to help our people thrive, at work and beyond. Our offerings include: - Competitive compensation and benefits - Flexible time off that supports real work-life balance - A monthly home office stipend - Employer-matched 401(k) - Comprehensive medical, dental, and vision coverage - Adoption assistance - Ongoing internal training and development opportunities Equal Opportunity Statement Neocol is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, veteran or military status, marital status, or any other characteristic protected by applicable local, state, or federal law. Neocol also provides reasonable accommodations to qualified applicants and employees, as required by law. Driven by Passion. Guided by Purpose. Powered by Our People.

Engagement Director Reports To: Shannon Gburzynski Location: Remote Why Neocol? Neocol partners with the world's most innovative subscription businesses to solve complex, high-impact challenges and unlock scalable growth. As a leading Salesforce Summit Partner, we bring deep expertise in Agentforce Revenue Management and the broader Salesforce ecosystem to help customers transform how they sell, service, and scale. What sets Neocol apart is not just our technical depth, but how we work. We've built proven playbooks, accelerators, and delivery models that empower teams to move quickly, confidently, and with purpose — always with a focus on meaningful outcomes. At Neocol, you'll join a team that values expertise, curiosity, and ownership — and gives you the opportunity to make a measurable impact in the subscription economy. What You'll Do Engagement Director are senior members of the Customer Success team who offer expertise and guidance throughout our sales and delivery cycles. They work to ensure our clients realize real business value from Neocol solutions. Duties include working directly with our prospects and clients, analyzing and advising on business strategy and proposing optimal solutions throughout sales and delivery cycles. Key responsibilities include: Become Trusted Advisor - build a long-term, profitable partnership with our clients to ensure key business objectives are met with quantifiable outcomes. Project Execution Oversight -  Work with the Project Manager to guide and control solution delivery activities across clients and delivery teams. Designing and leading workshops alongside Solution Architects and Business Analysts. Analyzing project deliverables to ensure quality, alignment with program objectives, and overarching solution considerations Working across competencies to deliver on time, on budget programs Serve as escalation point, manage risk, and drive executive level steering committee conversations Account Management and Sales Support - Support existing and prospective clients to grow their business using Neocol capabilities and best practices. Support transition during sales to delivery handoffs, enabling project teams for success Work with Sales Directors and Solutions Consultants to define overall solution and resource plans to meet client needs Support development of commercial agreements such as SOWs and Change Orders. Work with Sales Directors and Client Partners to identify new business opportunities within assigned programs What You'll Bring equired Qualifications 7-10+ years of business consulting experience 5+ years of Salesforce consulting experience Account management and experience building client relationships Essential Skills & Mindset Strong communication skills with business stakeholders Business process focused Conflict resolution Executive leadership understanding What Would Set You Apart Billing Badge and Advanced Billing Specialist Badge Salesforce CPQ Certification Experience with Salesforce Revenue Cloud (CPQ/Billing) A People-First Culture & Total Rewards Philosophy Neocol is committed to building an inclusive, people-first culture supported by employee-led ERGs, mentorship opportunities, and a total rewards philosophy that goes beyond salary. We offer competitive compensation, comprehensive benefits, flexibility, and continuous learning to help our people thrive, at work and beyond. Our offerings include: Competitive compensation and benefits Flexible time off that supports real work-life balance A monthly home office stipend Employer-matched 401(k) Comprehensive medical, dental, and vision coverage Adoption assistance Ongoing internal training and development opportunities Equal Opportunity Statement Neocol is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, veteran or military status, marital status, or any other characteristic protected by applicable local, state, or federal law. Neocol also provides reasonable accommodations to qualified applicants and employees, as required by law. Driven by Passion. Guided by Purpose. Powered by Our People.

• Lead the technical and functional delivery of Salesforce SPM implementations, including Sales Planning, crediting, quotas, attainment, and performance tracking. • Translate client business requirements into scalable and maintainable SPM solution designs and configurations. • Design and govern SPM data models, including transactions, credits, participants, and time periods. • Lead data rationalization, transformation, and loading from upstream systems such as Sales Cloud, CPQ, ERP, or billing platforms. • Own complex attribution, crediting, quota, and period-alignment logic to ensure accurate and explainable results. • Perform technical and solution reviews to ensure scalability, accuracy, and long-term maintainability. • Collaborate closely with Solution Architects, Sales Operations, Finance, and delivery teams to ensure alignment and successful outcomes. • Serve as Release Manager for SPM workstreams, owning deployment strategy, execution, and environment management. • Manage source control, review and merge pull requests, and execute deployments to production with rollback support as needed. • Coach and mentor junior SPM consultants and technical team members.