• Alignment with customers objectives and key success criteria and fulfillment of agreed customer outcomes • Build customer end to end digital transformation journey including data flows, dashboards & storyboards • Serve as the first line contact to resolve customer issues. Answer support tickets in timely fashion • Work closely with Customer success leads to all aspects of customer management. • Build and configure product based on the customer workflow

• contribute to the design of HCM solutions across the Hire-to-Retire processes • work with major HCM platforms (Workday, Oracle HCM Cloud, SAP SuccessFactors) • facilitate workshops with business stakeholders • participate in end-to-end HCM project implementations • collaborate with technical teams on integrations with other systems • support junior consultants and knowledge sharing within the team

Company Description 👋🏼We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (17500+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in! Job Description REQUIREMENTS: - Total experience 10+ years. - Should have 5-8 years of experience in solution architecture / systems design for banking or financial services programs. - Should have proven experience on core banking / deposits platforms (CASA/TD) and complex integration landscapes preferred. - Must have hands-on experience with deposit management platforms like Finacle . - Must have experience working across multi-stakeholder teams. - Should have banking domain understanding: deposits lifecycle, product parameters, interest, fees, accounting impacts, etc. - Should have strong ability to translate requirements into an implementable architecture and produce clear design documentation. - Should be able to lead solution design workshops with vendor and stakeholders; review vendor design deliverables and ensure alignment to project standards and agreed scope. - Should be able to coordinate architecture dependencies across channels, surrounding systems, and enabling capabilities (IAM, logging/monitoring, middleware/API gateway, batch scheduling). - Should be able to provide design guidance to Build and Integration teams; ensure functional requirements are implementable and traceable to design and test coverage. - Must have excellent communication skills and the ability to collaborate effectively with cross-functional teams. RESPONSIBILITIES: - Understanding the client’s business use cases and technical requirements and be able to convert them into technical design which elegantly meets the requirements. - Mapping decisions with requirements and be able to translate the same to developers. - Identifying different solutions and being able to narrow down the best option that meets the client’s requirements. - Own the solution architecture for the Deposits Modernization Program (CASA/Time Deposit scope), ensuring business requirements and non-functional requirements are translated into a cohesive target solution across applications, integrations, environments, and security controls. - Experience with Build, Integration, Data Migration, Testing, and Operations teams (and vendor architects) to ensure the delivered solution is consistent with project architecture standards, scalable, secure, and supportable. - Translate business requirements into solution architecture covering application components, integration patterns, data flows, and operational considerations. - Define and maintain key architecture artifacts: target architecture, HLD/SAD, interface designs (logical), data flow diagrams, deployment view, and architecture decision records. - Define and govern non-functional requirements (performance, availability, resiliency, security, DR, observability, maintainability) and ensure they are built into the design. - Drive fit-gap at solution level and propose pragmatic design options/alternatives with clear trade-offs (cost, timeline, risk, operability). - Support environment planning and release readiness: ensure deployment architecture, environment configuration needs, and integration connectivity are defined early. - Participate in test strategy/design from an architecture lens (SIT/UAT, performance testing, DR testing); support defect triage for design-related issues.. - Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it - Understanding and relating technology integration scenarios and applying these learnings in projects - Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken. - Carrying out POCs to make sure that suggested design/technologies meet the requirements. Qualifications Bachelor’s or master’s degree in computer science, Information Technology, or a related field. - Service Region: South Asia

Role Description As an AI Solutions Architect, you will design and deliver advanced, scalable solutions that power our clients’ transformation. You’ll lead technical strategy, guide cross-functional teams, and shape high-impact architectures across AI, cloud, data, and software engineering. This role is ideal for builders, innovators, and hands-on technologists who thrive at the intersection of cutting-edge AI systems and real-world business outcomes. What You’ll Do - Lead solution architecture for complex AI, cloud, and data initiatives—from strategy through delivery. - Identify and translate client requirements into robust technical designs and implementation plans. - Guide project teams to ensure high-quality execution, utilization, and profitability. - Design, implement, and validate advanced AI, ML, cloud, analytics, and software solutions. - Champion technical excellence—mentoring peers, developing reusable practices, and contributing to internal IP. - Support pre‑sales efforts with architecture insight, technical scoping, and solution leadership. - Drive adoption of new technologies through training, enablement, and thought leadership. Qualifications - Bachelor’s degree in a technical field or equivalent hands-on technical experience. - Depth across multiple domains, with strong proficiency in at least one: - AI/ML & Agentic Systems: Designing and deploying GenAI and agentic workflows, ML/LLMOps pipelines, experimentation frameworks, and production-grade AI solutions. - Cloud Architecture: Azure and/or AWS solution design, cloud-native patterns, and distributed systems. - Data Engineering & Analytics: Architecting big data systems, vector/embedding architectures, Spark-based workloads. - Software Engineering: Python, SQL, Java, C++, modern frameworks, DevOps, CI/CD. Requirements - Preferred Certifications (or equivalent experience): - AWS: ML Specialty, Solutions Architect, Data Analytics Specialty, AI Practitioner, ML Engineer - Azure: Data Scientist Associate, AI Engineer, Solutions Architect Expert, Generative AI Fundamentals - Databricks: ML Associate/Professional, Data Engineer Associate, Generative AI Engineer Associate - A strong communicator who can engage both engineers and executives. - A relationship-builder who collaborates closely with partners and clients. - Able to balance multiple priorities in a dynamic consulting environment. - Experienced mentoring peers and contributing to internal initiatives (training, recruiting, knowledge sharing). Benefits - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. - Full medical, dental, vision, and company 401k match. - Core values of Hunger, Heart, and Harmony, guiding everything we do.