Voya Financial

• Understand Business needs, objectives, and challenges, ensuring services and solutions meet or exceed their expectations. • Drive innovation and develop sustainable solutions to solve complex vendor and/or system requirements throughout the identified life cycle of the task. • Perform day-to-day team operations, ensuring all services are provided as per the expectations and in compliance with service level agreements (SLAs) and operation level agreements (OLAs), as Manager requires • Coordinate and collaborate with internal teams and external partners to ensure timely delivery of high-quality services and address any issues that may arise. • Implement and maintain best practices, processes, and standards for service delivery. • Drive continuous improvement initiatives to enhance service delivery efficiency and customer satisfaction. • Identify and mitigate risks that could impact service delivery and work with stakeholders to resolve these issues. • Maintain team cohesiveness through collaboration, guidance and support to team members, ensuring high levels of performance and morale.

• Provide direct compliance support for Paid Family Leave (PFL)/Paid Family Medical Leave (PFML) private plans and Statutory Disability plans, both on a self-insured and fully-insured basis, including overall identification of requirements, draft guidance for employer clients seeking private plan approval based on various state requirements, assist in drafting plan documents/templates, support plan filing (as applicable), draft/maintain templates for state required notices, support plan renewal requirements and ensure state reporting requirements are implemented and maintained appropriately. • Monitor and communicate changes in the market to include regulations, leave laws, and employer trends. • Inform product opportunities and partner with product & marketing to create and update external-facing collateral to support Voya’s Leave Management customers. • Provide consultation regarding implementation and application of various state leave laws to internal Voya teams and/or directly with employer customers. • Opportunity to represent Voya at industry events and conferences to network with consulting peers and prospects across the market. • Support training efforts for the Voya distribution team related to Statutory Disability and Paid Family Medical Leave laws. • Respond to customer and regulatory inquiries including complaints.

Role Description The Sr Client Executive (CE) must be strategic, proactive, agile, creative and confident in order to foster executive relationships. They are responsible for revenue growth, renewal motions and retention, and client relationship management for their assigned accounts. The CE cultivates relationships within their accounts to identify opportunities to enhance client engagement and generate demand for solutions that bring additional value to the client. The CE role requires a strong understanding of benefits administration, broker/consultant sales channels, technology (particularly SaaS), and strategic planning. The CE is an executive level partner for his/her client’s team, providing both strategic planning and thought leadership. Strong analytical, financial, and relationship management skills are critical. High energy and the ability to navigate organizational and operational complexity are key, as is the ability to lead via influence - both internally and externally. The individual is responsible for revenue growth and retention, and must be capable of executing the full sales cycle, able to effectively collaborate with support colleagues, and be the trusted advisor to their assigned clients. Position offers a base salary plus variable compensation. This is a 100% remote position, must be based in the U.S. Qualifications - 5+ years industry experience in areas such as HCM, Insurance, Benefits Administration, Benefits Consulting, SaaS, or Healthcare. - Bachelor's degree required. - Experience working with National Accounts in strategic selling and/or customer service. - Proven ability to build internal and external partnerships at all organizational levels and to lead via influence in a matrixed leadership environment. - Ability to convey complex messages across a wide range of audiences, both internally and externally. - Exceptional presentation skills at the VP level. - Ability to use facts and data to tell a story that leads to sales. Requirements - Retains clients, maintains sustainable relationships, and understands our suite of solutions to expand services by demonstrating a thorough understanding of client needs. - Drives renewals and executes end to end expansion sales within customer base. - Pursues and develops new opportunities, and expansion opportunities at assigned accounts. - In partnership with the client, creates an account plan that reflects strategic client business objectives. - Identifies key success measures for solutions within account and then manages to the plan. - Demonstrates strong upselling aptitude to secure product adoption, renegotiate KPIs, and secure incremental budgets that align with client objectives and drive client growth. - Collaborates with all internal teams, external vendors and other key partners to achieve program results and ensure client satisfaction. - Stays abreast of industry and technology trends. Educates and advocates for clients on the basis of these trends. - Serve as a strategic partner/trusted advisor, understanding client needs and dynamics to identify how client business goals can be met and exceeded, and showcasing creative thinking to establish long-term client trust. - Prioritize client engagement with an emphasis on maximizing revenue growth and efficiency, uncovering high potential opportunity, and implementing client retention strategies to minimize churn. - Deploy sound proposal management and optimization strategies across client portfolio at scale; proactively identify ways to communicate new features and growth opportunities, while setting proper expectations and meeting deadlines. - Develop collaborative relationships with internal teams and display comfort in leading problem-solving discussions that add value to client relationships, solve challenges, and achieve company goals. - Ensures client satisfaction and continuously monitors ongoing client satisfaction. - Additional responsibilities, as required. Benefits - Health, dental, vision and life insurance plans. - 401(k) Savings plan – with generous company matching contributions (up to 6%). - Voya Retirement Plan – employer paid cash balance retirement plan (4%). - Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. - Paid volunteer time — 40 hours per calendar year. Compensation Pay Disclosure Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $135,000 - $150,000

• Serve as the primary relationship manager for Voya Health Solutions strategic distribution partners, operating with a high degree of independence. • Act as the first point of contact for partner carrier relations regarding issue resolution, product inquiries, process guidance, and overall relationship management. • Lead ongoing partnership activities including: Regular status calls and strategic update meetings, Process discussions and alignment efforts, Documentation of agreed-upon terms and conditions. • Develop and deliver internal and external presentations on Voya products, services, and partnership strategies. • Create, manage, and track action plans to ensure commitments are fulfilled and partner expectations are met. • Communicate strategic relationship updates to internal stakeholders and field partners, ensuring consistent messaging across various teams. • Support and lead contributions to Requests for Information (RFIs) and other business development initiatives as a subject matter expert. • Assist with single-case RFIs and questionnaires related to strategic partnership agreements and provisions. • Partner with distribution partners and Voya Legal to draft, negotiate, and execute agreements, including Supplemental Compensation Agreements, Single-Case Agreements, Technology Agreements, Marketing Agreements. • Collaborate with the Strategic Relationship Senior Leadership Team to drive productive, profitable, and sustainable partnerships.

Role Description The AI Engineer plays a critical role in accelerating Voya’s AI transformation—building scalable, production-grade AI solutions that enhance customer experience, improve operational efficiency, and unlock new business value. This role connects data, engineering, and business outcomes—bringing AI from concept to impact. Primary Purpose: - Design, build, and deploy AI/ML and generative AI solutions that power digital experiences, automate workflows, and enable smarter decision-making across Voya’s retirement, wealth, and employee benefits businesses. What You’ll Do: - Build & Deploy AI Solutions: - Design, develop, and deploy machine learning and generative AI models (LLMs, NLP, predictive models) into production environments. - Build scalable APIs, pipelines, and microservices to support AI-powered applications. - Implement retrieval-augmented generation (RAG), agent-based systems, and model orchestration frameworks. - Partner Across the Enterprise: - Collaborate with Product, Data, and Business teams to identify high-impact AI use cases. - Translate business needs into technical solutions with measurable outcomes. - Partner with Risk, Compliance, and Legal to ensure responsible AI practices and regulatory alignment. - Drive Engineering Excellence: - Establish best practices for model development, testing, monitoring, and performance optimization. - Ensure high standards for code quality, scalability, security, and reliability. - Contribute to modern engineering practices (DevOps, MLOps, CI/CD pipelines). - Advance AI Capability: - Stay current with emerging AI/ML technologies and apply them pragmatically. - Evaluate and implement new tools, frameworks, and platforms (LLMs, vector DBs, orchestration tools). - Contribute to Voya’s AI strategy and long-term technology roadmap. Qualifications - 5–10+ years in software engineering, data engineering, or AI/ML development. - Hands-on experience building and deploying AI/ML models in production environments. - Strong proficiency in Python and ML frameworks (TensorFlow, PyTorch, etc.). - Experience with LLMs, prompt engineering, and/or RAG architectures preferred. - Familiarity with cloud platforms (AWS, Azure, GCP) and modern data ecosystems. - Experience operating in regulated or data-sensitive environments (financial services preferred). Requirements - Ability to balance experimentation with disciplined execution in production environments. - Strong problem-solving mindset with a focus on measurable business outcomes. - Comfort working across technical and non-technical stakeholders. - Bias for action with a builder mindset—delivering, not just designing. Benefits - Health, dental, vision and life insurance plans. - 401(k) Savings plan – with generous company matching contributions (up to 6%). - Voya Retirement Plan – employer paid cash balance retirement plan (4%). - Tuition reimbursement up to $5,250/year. - Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. - Paid volunteer time — 40 hours per calendar year.

Role Description The US Institutional Associate Client Advisor (“ACA”) will support one or more Client Advisors in order to drive sales of Voya Investment Management strategies across public and corporate plans (DB and DC), E&Fs, Tier 1 & 2 Consultants and Sub-advisory firms. The ACA will need to collaborate effectively with multiple Investment Teams, Marketing & Product, Client Service and Business Development in order to contribute to the team’s success in raising and retaining assets. The Contributions You Will Make - A dynamic, extroverted, self-starter, passionate, and enthusiastic individual with some investment management experience. - Good relationship management, sales, and interpersonal skills. - Strong desire to develop knowledge in the asset management business. - Provide business development support to the CA/CR team by identifying prospective opportunities through primary research/industry sources. - Organize and prepare for prospect and consultant meetings, calls, on sites, and Voya-sponsored events. - Develop prospect outreach plans with the CA/CRs stemming from client segmentation campaigns or from independent plan research. - Partner with the Client Service team to help service and cross-sell existing client relationships. - Serve as back-up coverage for the team, including responding to prospect requests, reviewing RPFs, updating CRM and attending conferences/events when necessary. Qualifications - Undergraduate degree with 3-4 years of work experience preferably within the institutional investment management industry or in an investment banking analyst program. - Demonstrated ability to learn complex investment/product concepts. - Excellent interpersonal skills and effective teamwork skills. - Strong project management, organizing, planning, and presentation skills. - Strong analytical skills and a background in creative problem solving. - Demonstrated ability to work effectively in a deadline-driven environment without compromising accuracy and quality of output. - Strong sense of ownership of projects and tasks. - Some product knowledge in Fixed Income, Equities and Alternatives is preferred. - Superior written and verbal communication skills. - License Series 7 and 63 are not a prerequisite but are required within 90 days of filling the position. - Expectation that the CFA Charter will be pursued in the first year if the selected candidate has not started the process. - This role is open to remote work but with a preference to be based at Voya’s offices in Walnut Creek, San Diego, or Scottsdale. Requirements - Compensation Pay Disclosure: $100,000 to $110,000 USD. Benefits - Health, dental, vision and life insurance plans. - 401(k) Savings plan – with generous company matching contributions (up to 6%). - Voya Retirement Plan – employer paid cash balance retirement plan (4%). - Tuition reimbursement up to $5,250/year. - Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. - Paid volunteer time — 40 hours per calendar year. Critical Skills - Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. - Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. - Team Mentality: Partnering effectively to drive our culture and execute on our common goals. - Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. - Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

• Meets with client key stakeholders to develop trust-based relationships within client organizations • Consults with clients and brokers on investment issues including performance, diversification, style, and suitability • Attends Plan Investment and Administrative Committee meetings as appropriate • Analyzes plan data and industry trends and develops a strategic plan around plan design, product, and participant engagement solutions to meet clients’ needs • Leads Voya’s cross-functional service team to execute against the plan and report on effectiveness based on agreed-to metrics • Responsible for client retention and manages RFIs, RFPs, and benchmarking exercises for clients • Manages contract negotiations for existing clients • Responsible for pricing strategy, contract preparation and signing • Negotiates appropriate Service Level Agreements • Works with internal teams to establish live dates and scope out the project details • Responsible for negotiating project costs to clients and managing expectations concerning implementation dates • Identifies business opportunities for both organic growth and cross-sale of other Voya products and solutions

Role Description Responsible for new business implementation, asset retention, growth of assets and client satisfaction for assigned book of business. - Maintain and strengthen relationships with key clients, distribution partners and TPAs. - Develop business plans that identify key clients and list action steps to manage those relationships. - Consult with clients and brokers on investment issues including performance, diversification, style and suitability. - Work with plan sponsor to design participant education campaigns with the goal of increasing participation and contribution rates. - Assist sales representatives with sales presentations and act as subject matter expert in topics such as Voya Service Model, installation process, ongoing service and procedures. - Introduce and support new product and service initiatives. Qualifications - Bachelor’s degree preferred or equivalent work experience. - Minimum of 4 years of experience in the financial services industry or 2 years within the defined contribution marketplace. - FINRA series 6 or 7 and 63. - State insurance license. - Strong analytical, organizational and time management skills. - Ability to travel frequently. Requirements - $99,090 - $123,860 USD. Benefits - Health, dental, vision and life insurance plans. - 401(k) Savings plan – with generous company matching contributions (up to 6%). - Voya Retirement Plan – employer paid cash balance retirement plan (4%). - Tuition reimbursement up to $5,250/year. - Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. - Paid volunteer time — 40 hours per calendar year. Critical Skills - Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. - Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. - Team Mentality: Partnering effectively to drive our culture and execute on our common goals. - Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. - Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Role Description The Stop Loss Renewal Coordinator (SLRC) is responsible for managing and facilitating the proactive renewal process for the Stop Loss book of business. The SLRC will collaborate with both internal and external partners to ensure a streamlined end-to-end implementation of client renewals. This includes: - Working closely with the sales team to identify the appropriate broker contacts. - Conducting outreach to collect necessary renewal data. - Tracking the status of renewals. - Following up on any missing information. - Processing renewals within our internal systems. - Providing final documentation to the relevant parties. This position does not require travel. Qualifications - Experience in the employee benefits / insurance industry preferred. - Fast and proficient typing abilities. - Accuracy and attention to detail. - Ability to multitask and prioritize in order of importance while managing hard deadlines. - Excellent organization and time management abilities. - Excellent written and verbal communication skills. - Self-motivated. Requirements - Initiate the renewal process within the system for the entire book of business. - Collaborate with the sales team to confirm accurate broker contacts. - Request and review census and disclosure data to verify completeness. - Coordinate with internal partners throughout the renewal process to maintain progress. - Process renewals within internal systems. - Deliver final documentation to broker partners to complete the renewal process. - Thoroughly track the renewal portfolio to ensure all renewals are finalized. Benefits - Health, dental, vision, and life insurance plans. - 401(k) Savings plan – with generous company matching contributions (up to 6%). - Voya Retirement Plan – employer paid cash balance retirement plan (4%). - Tuition reimbursement up to $5,250/year. - Paid time off – including 20 days paid time off, nine paid company holidays, and a flexible Diversity Celebration Day. - Paid volunteer time — 40 hours per calendar year.

Role Description The Senior IT Risk Manager reports to the head of IT Risk Management (ITRM) within the firm's Operational Risk Management (ORM) function. The mission of ORM is to support Voya leadership in risk-based decision making and to assist with the management of operational risks of the enterprise, through the application of a comprehensive framework, processes, and tools for identifying, measuring, and monitoring operational risks. The ITRM function provides risk oversight for Voya’s enterprise Information Technology (IT) function and technologies supporting Voya's Investment Management, Retirement Benefits, and Employee Benefits businesses by facilitating processes to identify, monitor, and mitigate IT related operational risks. We are seeking a motivated and self-driven Senior IT Risk Manager to join our dynamic and fast-paced team, where collaboration with IT stakeholders and senior leadership is paramount. This role involves comprehensive oversight of IT risks across all technology layers and processes, with a special emphasis on AI risk management. The successful candidate will employ business, IT, and operational process knowledge to perform independent review and challenge, and to advise stakeholders on solving complex and time-sensitive risk related matters. Qualifications - Bachelor’s degree in Computer Science, MIS or related field; or equivalent work experience. Master’s degree desirable. - Minimum 8-15 years of relevant experience with a strong background in IT, IT audit, and/or IT risk management including minimum 4 years of financial services experience, preferably in Asset, Wealth, Investment Management, Retirement Benefits and Employee Benefits lines of business. - In-depth knowledge of IT technical and operational processes, and associated risks and controls, IT risk management with a strong emphasis on AI risk management. - CISA, CISSP, CISM, CRISC or other related IT risk certification is preferred including security, cloud platform, and AI certifications. - Technical knowledge of risk management frameworks, applicable standards, and regulatory requirements including, NIST, COBIT, ITIL, ISO27000, and other relevant IT governance frameworks. - Familiarity and experience using eGRC solutions. - Ability to communicate complex information technology risks and issues to non-technical business stakeholders to ensure a clear understanding of criticality and implications. - Ability to discern and measure business relevant risk from IT risks and issues, and to identify the corresponding remediation which is adequate, balanced, and cost effective to mitigate business impact. - Critical thinker and ability to express risk themes from data that will serve to inform and guide leadership decisions and actions. - Ability to operate independently with limited supervision and thrive in a dynamic, fast-paced setting. - Ability to collaborate within ITRM and ORM as well as across functions in partnership with IT, business teams and other risk functions. - Strong problem solving, decision making, communication, and facilitation skills. - Proficient with Microsoft Office suite of products and automated reporting tools. Ability to produce professional documents ready for presentation to executive “C-Level” management. Requirements - Forge Strong Partnerships: Actively engage with IT stakeholders and senior leadership to foster a robust risk culture. - AI Risk Management Expertise: Serve as a subject matter expert in AI risk management. - Real-Time Risk Advisory: Provide subject matter expertise and advise on IT related risks and remediation/mitigation of risk exposures. - Risk and Control Framework: Define and maintain IT risk and control standards. - Risk Identification and Assessment: Lead IT risk identification and assessment activities. - Incident Analysis and Optimization: Monitor the IT risk and control environment including root cause analysis of issues and incidents. - Risk Reporting: Develop Board and senior leadership risk reporting and risk committee materials. - Regulatory Compliance: Assist with assessments concerning compliance with applicable laws and regulations impacting IT. - Business Impact Assessments: Work closely with line of business ORM teams to characterize potential IT risks and trends. - Strategic Development: Assist with ongoing development and maintenance of IT Risk Management strategy and framework. - Travel: Occasional travel to Voya office locations for collaboration purposes. Benefits - Health, dental, vision and life insurance plans. - 401(k) Savings plan – with generous company matching contributions (up to 6%). - Voya Retirement Plan – employer paid cash balance retirement plan (4%). - Tuition reimbursement up to $5,250/year. - Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. - Paid volunteer time — 40 hours per calendar year.