Role Description MUST HAVE E-commerce or Marketplace experience. Can you master and implement evolving technologies around digital commerce & marketplaces? Could you discuss enterprise transformation with a Fortune 500 CIO, CMO, or CDO? Do you have the mindset to mentor team members on new technologies and help architect scalable solutions? Can you collaborate with our delivery managers on the technical aspects of major implementations for clients across the globe? Are you intrigued by eCommerce, Marketplaces, Martech, and cloud technologies? Have you demonstrated thought leadership to the level of speaking at conferences? The ideal candidate will possess a minimum of 15 years of experience in solution architecture, technology implementation, consultative selling, and hands-on full lifecycle IT systems development, implementation, and project management. They will provide hands-on leadership to the technical team in a $10 million and growing services company. They will have the ability to effectively manage customer expectations and communicate effectively with delivery teams. They will lead an exceptional team of smart and driven engineers as their coach and guru. They should have excellent verbal and written communication skills and collaboratively work with geographically dispersed teams. 100% remote work Responsibilities - Ensure that the solutions McFadyen delivers are properly architected, developed, tested, and delivered. - Drive and/or support business development including sales calls, preparing technical responses with estimated project scope, costs, duration and resource requirements in written proposals. - Ensure client satisfaction. - Actively search for opportunities to expand our business within existing accounts. - Support the Delivery managers and Project Managers in forecasting staff, budget, and other resource needs on projects. - Strategize with sales prospects and existing clients on innovative technology solutions to mission-critical business needs. - Articulate the solutions and quantify cost and timeline estimates, in collaboration with other McFadyen team members. - Challenge a diverse group of energetic team members to get the best out of them. - Participate in interviewing Senior technical staff. - Responsible for some staff performance reviews. - Update our DevOps and related infrastructure & processes to improve systems, tools, automation, and methodologies. - Drive diversification of our team’s skills across different technologies, platforms, and business models. - Lead the continuous implementation of new industry standards and development methodologies including Agile & Kanban to increase responsiveness and growth. - Maintain a focus on our clients’ success. - Stay on top of technology trends and developments (out of self-driven passion). - Drive diversification of our team’s skills across different technologies, platforms, and business models. - Recommend best practices based on experience, research, frameworks, design patterns, and visionary thinking. - Liaise with our global team via regular videoconferences and occasional early morning or late evening calls. - Be responsible for driving team certifications, specializations and maintaining software partner status. - Occasionally travel to client/prospect/partner sites and related conferences. - Travel across the McFadyen offices and be a mentor to the technical team. Qualifications - Development experience in one or more of the following technologies – Java, Python, RoR, PHP, C#. - Experience with microservices based architectures and other frameworks like Spring Boot, BFF, MuleSoft, Apache Service Mix etc. - Experience with Cloud Computing – AWS/ Azure/ Google Cloud Platform. - Experience with SQL and NOSQL databases – Oracle, Dynamo, Maria, MySQL or Mongo. - Experience with JavaScript frameworks – Angular, React, Node. - Experience with PWA – Vue or Magento React or others. - Experience with DevOps and Infrastructure as code– CI/CD, Monitoring and Alerting – Terraform, Kubernetes, Rancher, Jenkins and others. - Experience with eCommerce, marketplaces, cloud solutions, Continuous Integration, DevOps, middleware, mobile, and content management required. - Experience with enterprise eCommerce platforms like Oracle Commerce ATG & Endeca, Oracle Commerce Cloud solutions, Magento, SAP Hybris, SAP Commerce Cloud, Shopify Plus, and with marketplace solutions like Mirakl a major plus. - Experience with integrating commerce solutions to retail software like ERP, OMS, CRM, WMS, Payment Gateways, Credit Management, Loyalty Platforms, Tax Management Solutions, PIM/ MDM Solutions. - Experience with marketing technology solutions like marketing automation, Data Management Platforms (DMP), conversion rate optimization (CRO) a plus. - Experience with related/competing technologies a plus: Salesforce.com, Salesforce commerce cloud (Demandware), Commerce Tools, Elastic Path, etc. - Experience architecting Microservices based architecture solutions. - Exposure to headless architectures like Single Page Applications (SPA) and Progressive Web Applications (PWA). - Innovative technologies like AI/ML, last mile, OMS in retail/eCommerce a plus. - Strong background in web systems integration industry. - Proven leadership track record of high-visibility projects. - Ability to quickly apply new and evolving cloud technologies. - Experience with multiple methodologies including Agile/Scrum, Waterfall, Rapid Prototyping, XP, etc. - Management Skills (resource planning, setting expectations, scheduling, mentoring, prioritizing). - Oral communication (sales presentations, client meetings). - Written communication (proposals, architecture diagrams, overseeing system design, project artifacts). - Ability to multi-task simultaneously in a timely, courteous and professional manner. - Flexibility and respect for company culture and co-workers. - Integrity has driven to make and deliver achievable commitments. Benefits - A career with thought leaders who literally wrote the book on Marketplace Best Practices. - A career in the fast-paced world of retail eCommerce, digital marketplaces, and platform businesses. - A career with first movers who are deploying new business models and strategies worldwide. - A career in a flat management structure without a rigid hierarchy and bureaucracy. - A career in a culture that rewards creativity and innovation, risk-taking and teamwork.

• Diseñar el modelo operativo objetivo, incluido el marco ITSM de extremo a extremo, lógica de enrutamiento de tickets y flujos de trabajo de gestión de incidentes para la empresa consolidada. • Establecer puertas de calidad CAB que hagan cumplir estrictos estándares de entrada ITIL y detenciones regulatorias globales obligatorias (p. ej., e911, UK IPA) antes de la aprobación de ejecución. • Definir el diseño de flujo de trabajo de incidentes, mapeando eventos de observabilidad validados en procesos ITSM estructurados alineados con las mejores prácticas de ITIL. • Diseñar la lógica funcional y las especificaciones para la creación y enrutamiento automatizados de incidentes, incluidas las reglas para la asignación de NOC, la aplicación de SLA y la deduplicación de alertas. • Entregar mapas de procesos claros y estructurados y requisitos funcionales que permitan a los equipos de plataformas del cliente implementar la solución dentro del sistema ITSM (no se requiere desarrollo o codificación de backend). • Gobernar la ventana de hiper-cuidado gestionando los períodos de garantía para los sitios recién migrados y haciendo cumplir estrictos criterios de salida antes de la entrega a BAU. • Actuar como la autoridad de escalación y gobernanza entre los equipos de ingeniería de migración y operaciones, rechazando entregas de sitios que no cumplan con los umbrales de estabilidad. • Asegurar la preparación operativa validando que los diseños arquitectónicos se traduzcan completamente en manuales de operación de Nivel 1 / Nivel 2 utilizables. • Colaborar estrechamente con el Arquitecto de Observabilidad de Red para alinear la interpretación de telemetría con la lógica del proceso ITSM, incluidas la priorización, categorización y asignación de SLA de alertas validadas.

• Responsibility for the digital experience of our business customers, partners, and employees from concept to implementation • Iterative approach using tests and data to reduce risks and support decisions • Translating complex products and processes into simple, user-friendly experiences • Close collaboration with business, product, and development teams in an agile environment

Title: Solution Architect Associate Location: UK-Southampton, UK-London-London Department: IT Strategy & Architecture Job Description: We’re Kingfisher, A team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas to life. Guided by our purpose Better Homes. Better Lives. For Everyone. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement. As a Solution Architect Associate you will support the definition and documentation of solutions for our brands across Europe. Working under the guidance of a Lead Solution Architect, you will help translate business needs into clear solution designs, develop your architecture capability, and contribute to the consistent application of standards and patterns. Please note that this role will be based out of our Kingfisher Southampton office or the Kingfisher Head Office in Paddington with an expectation of 12 days a month in the office. What's the job? - Support the Lead Solution Architect in developing and maintaining solution designs, documentation, and architectural views. - Collaborate in workshops with business and technical stakeholders to shape requirements, options, and trade‑offs. - Analyse existing systems to identify opportunities to simplify, standardise, and improve solution quality. - Contribute to evaluating technologies and products, documenting comparisons and recommendations. - Work with delivery teams to ensure solutions are understood and implemented as intended, escalating risks and decisions when needed. - Communicate clearly and work collaboratively with architects, product, engineering, and end‑user communities to deliver high‑quality solutions. What you'll bring - Foundational understanding of solution architecture, including systems, integrations, data flows, and non‑functional requirements - Exposure to architecture frameworks, standards, and reference models, with a willingness to learn and apply them - Experience (including placements or graduate roles) working with software delivery teams in agile and/or waterfall environments - Basic knowledge of cloud technologies, integrations (APIs, eventing, messaging), and emerging AI/data‑driven use cases - Strong communication and organisational skills, able to convey technical concepts to varied audiences and manage tasks effectively - Collaborative and curious mindset, open to feedback; exposure to SaaS, vendors, or retail environments is a plus but not essential How We Work We believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating - whether in our offices or at offsite locations. On average, around 60% of your time will involve in-person collaboration. What We Offer An inclusive environment where your potential is limited only by your imagination. We encourage new ideas, support experimentation, and strive to create a workplace where everyone can be their best self. We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career. Scroll down below to find out more about our benefits. Diversity & Inclusion Our customers come from all walks of life - and so do we. We’re committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation. #LI-AK1